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- All HBS Web
(1,000)
- News (276)
- Research (619)
- Events (1)
- Multimedia (5)
- Faculty Publications (270)
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- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
when he began his own pottery workshop in 1759. Nevertheless, each of the three, she writes, instinctively grasped the fundamentals of earning long-term customer trust and loyalty. Effective brand creation and management have a vital... View Details
Keywords: by Martha Lagace
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
psychologically painful as it is, is the first step to awareness of new opportunities in career and in life, says Harvard Business School's Timothy Butler. In this Q&A and excerpt from his new book, Getting Unstuck, he explains six steps for getting from here to... View Details
Keywords: by Sean Silverthorne
- 01 Aug 2006
- First Look
First Look: August 1, 2006
students to debate the company's concept, its strategic decision on how quickly it would like to grow, and some key decisions on its supply chain. At the time of the case (2006), small "mom-and-pop" stores still dominated Indian... View Details
Keywords: Sean Silverthorne
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
habits as well, such as a growing preference for sharing items rather than owning them, and encouraging "showrooming" where shoppers visit stores only to test products—then buy them more cheaply online. The user benefits from lower cost,... View Details
Keywords: by Michael Blanding
- 16 Jun 2003
- Research & Ideas
Researchers Contribute Globalization of Markets Papers
predictor of events, but the power and sometimes outrageous language used by Levitt changed the nature of debate on the issue, and created new perspectives for managers to consider as they approach world markets. Levitt's key insight... View Details
Keywords: by Working Knowledge editors
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
discussion of other performance criteria, but the shareholder value standard remained dominant. Nevertheless, these companies managed to perform well against competitors. Now the Business Roundtable has announced a set of criteria that... View Details
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
you by stores, researchers, and credit agencies belongs to those companies, not to you. They in turn resell that information to others. So if our personal information is such an asset, shouldn't we benefit from our asset as well? Why shouldn't intelligent consumers... View Details
- 26 Mar 2014
- Research & Ideas
How Electronic Patient Records Can Slow Doctor Productivity
new study of physician offices transitioning to electronic health records (EHRs) used in managing patient care. In general, larger offices in the study that employed EHRs recorded productivity gains, but certain types of smaller practices... View Details
- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
The Office of Strategy Management Many organizations suffer a disconnect between strategy formulation and its execution. The answer? HBS professor Robert S. Kaplan and colleague Andrew Pateman argue for the creation of a new corporate... View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
identify ways to improve its production processes. Retailers, too, must recognize that to excel at execution, they must empower their people, including in their stores and distribution centers. A few years ago, we visited a Toyota factory... View Details
- 19 Feb 2013
- First Look
First Look: Feb. 19
PublicationsLabor Regulations and European Venture Capital Authors:Bozkaya, Ant, and William R. Kerr Publication:Journal of Economics & Management Strategy Abstract European nations substitute between employment protection... View Details
Keywords: Sean Silverthorne
- 17 Dec 2013
- First Look
First Look: December 17
hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated package. Explores five distinct... View Details
Keywords: Carmen Nobel
- 12 Nov 2015
- Research & Ideas
Can Consumers be Trusted with Their Own Health Care?
Consumers today have more control than ever over the way they choose goods and services—from browsing freely at grocery stores to managing their own financial assets. Perhaps consumers should also have a... View Details
- 15 Apr 2008
- First Look
First Look: April 15, 2008
Working PapersOrganizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Abstract Many companies operate units... View Details
Keywords: Martha Lagace
- 14 Jun 2011
- First Look
First Look: June 14
managers publicly acknowledge the need to explore new businesses and markets, the claims of established businesses on company resources almost always come first, especially when times are hard. When top teams allow the tension between... View Details
Keywords: Sean Silverthorne
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
and high performers draw on them less. NEXT UP: NEW COLLABORATION TOOLS Not all intermittency is gone, despite management trends and collaboration tools pushing the always-on ethos. Sprints used by agile teams are an example of... View Details
Keywords: by Roberta Holland
- 23 Jun 2015
- First Look
First Look: June 23, 2015
and patenting data for 1,315 employees at the Indian R&D center of a Fortune 500 technology firm, I exploit a natural experiment where the assignment of managers for newly hired college graduates is mandated by rigid HR rules and is... View Details
Keywords: Sean Silverthorne
- 06 Dec 2016
- First Look
December 6, 2016
other clinical personnel talk more with patients and each other can be the least expensive and most effective approach for producing better outcomes at lower total costs. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51939 forthcoming View Details
Keywords: Sean Silverthorne
- 11 Mar 2008
- First Look
First Look: March 11, 2008
Working PapersTesting Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24 Authors:Dennis Campbell, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan Abstract We analyze balanced scorecard data from a convenience View Details
Keywords: Martha Lagace
- 09 Feb 2012
- Sharpening Your Skills
Sharpening Your Skills: Online Marketing
Questions To Be Answered: What's the strategy for managing consumer reviews on my site? Do people watch online video ads?. How can I get more out of my customer loyalty campaign? Are online coupon programs like Groupon effective? What's... View Details