Standard Operating Procedures - Publications - Faculty & Research

28 Sep 2009
Research & Ideas

Improving Accountability at the World Bank

other hand, the Bank has no required procedures for developing policy, and no clear minimum standards for soliciting or incorporating public inputs in its lending operations. As a result, public... View Details

Keywords: by Alnoor Ebrahim

01 Jun 1998
News

Investigation Leads to Sanctions, Recommendations

working with students, faculty, and administrators to establish procedures "for preventing these kinds of situations in the future and for addressing violations of our standards in a fair and prompt manner."... View Details

01 Jun 2009
News

Insights from the Post-Macho Workplace

been designed to create a new kind of offshore operating environment, where safety was the priority. Management attacked the safety issue from the top down, investing extensively in leadership training, policies, and practices intended to... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Oil and Gas Extraction; Mining

01 Jun 2003
News

Up Against The Firewall

matter to leave to tech departments, no matter how good they may be,” warns HBS assistant professor Robert D. Austin. “That’s because, more than being a technical problem, achieving cyber security is an operational issue that requires... View Details

Keywords: Garry Emmons; Robert Austin; Corporate Services; Computer Systems Design and Related Services; Professional Services

Profile

Raymond Hwang

significant spine-related symptoms at some point. The ability to improve the quality of many lives makes spine surgery relevant. Contemporary spine surgery is also heavily technology dependent, which makes for interesting operations from... View Details

Keywords: Services; Entrepreneurship; Health Care

October 2011 (Revised July 2012)
Case

Boeing 737 Industrial Footprint: The Wichita Decision

By: Willy Shih and Margaret Pierson

The case examines the circumstances leading up to the Boeing Company's decision to spin-off its Wichita Division. This case is intended to be taught with two other notes: "On the Use of Capital Efficiency Metrics," HBS No. 612-034, "Modularity in Design and... View Details

Keywords: Teaching; Capital; Standards; Design; Production; Air Transportation Industry

Citation

Educators

Purchase

Teagle rose threw the ranks of Standard Oil after joining in 1901, making a name for himself through his managing of the company’s international operations after the anti-trust breakup in the early 1910s.... View Details

Keywords: Utilities & Energy

05 Jun 2012
First Look

First Look: June 5

procedures show that results are robust to omitting any individual standard setter. Publisher's Link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1617398 The Question of IFRS Adoption: A Very Long... View Details

Keywords: Sean Silverthorne

Web

1.20 Joint Degree Programs | MBA

procedures that govern academic and student life at both Harvard Business School and the second Harvard graduate school in which they are enrolled. If a community standards concern arises involving a student... View Details

01 Jun 2018
News

Disrupting India’s Dental Market

Singh’s team reduced a clinic to a set of eight distinct modules, such as the operating rooms and waiting areas, that could fit together “like a jigsaw puzzle” in any new space. “It was a business where a brand could be built without... View Details

Keywords: Sasha Issenberg

25 Aug 2014
News

The First Five Years: Raymond Hwang (MBA 2010)

people will experience significant spine-related symptoms at some point. The ability to improve the quality of many lives makes spine surgery relevant. Contemporary spine surgery is also heavily technology dependent, which makes for interesting View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance

Web

2.3.3 Non-Discrimination & Anti-Bullying | MBA

discrimination or bullying is investigated in accordance with the University’s non-discrimination and anti-bullying policies and procedures, and those procedures result in a finding that a policy violation has occurred, then sanctions or... View Details

01 Feb 1997
News

Herzlinger on Health Care: Revolution in Evolution

integration doesn't guarantee that you can do everything well simultaneously. Focus, we've discovered, is critical. What does "focus" mean in terms of the health-care industry? It means more integrated facilities that center on providing all the care for one disease or... View Details

13 May 2008
First Look

First Look: May 13, 2008

Working PapersSome Neglected Axioms in Fair Division Author:John W. Pratt Abstract Conditions one might impose on fair allocation procedures are introduced. Nondiscrimination requires that agents share an item in proportion to their... View Details

Keywords: Martha Lagace

16 May 2011
Research & Ideas

What Loyalty? High-End Customers are First to Flee

domestic bank operating in more than 20 states from 2002 to 2006. In addition to proving what earlier models only hinted at—that new challengers offering high levels of service can siphon off the best customers of long-standing... View Details

Keywords: by Julia Hanna

2003
Article

Developing a Management Systems Approach to Sustainability at BMW Group

By: Michael W. Toffel, Natalie Hill and Kellie McElhaney

This article describes how Designworks/USA, a subsidiary of BMW Group, developed a Sustainability Management System (SMS) by integrating the management of environmental, social, and traditional business issues. After several months of deploying the SMS throughout its... View Details

Keywords: Environmental Sustainability; Management Systems; Standards; Operations; Auto Industry

Citation

Read Now

25 Jun 2024
News

On the Move: Alexis DePree (MBA 2007)

When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment.... View Details

Keywords: retail; customer service; supply chain management; career experience; Retail Trade

25 Jul 2011
Research & Ideas

How Disruptive Innovation is Remaking the University

accreditation standards that play to their strengths in demonstrating student learning outcomes. These institutions are poised to respond cost-effectively to the national need for increased college participation and completion. A... View Details

Keywords: by Clayton M. Christensen & Henry J. Eyring; Education

10 Jul 2000
Research & Ideas

IT Links for Boundaryless Companies

That includes, especially, an understanding of the open standards process through which the Internet was built, with engineers stacking one set of open protocols on top of another from the physical—how you plug the wires together—through... View Details

Keywords: by Kenneth Liss

Web

Case Writing & Industry | Baker Library

worked over by the class and the instructor.” (2) In response to the needs of the curriculum, ideas for cases emerged from business contacts and personal experiences of HBS faculty and staff. Early manuals for writing cases included View Details

Publications