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- Faculty Publications (148)
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Asian American & Pacific Islander Heritage Month | Baker Library
Company which is one of—if not the only—locally owned and underwritten insurance companies in Hawaii; it is still in operation today. His yearbook photo (featured above) comes from the 1925-1926 HBS yearbook , the early editions of which... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
said, "Would Professor Sasser meet the special service agent?"... I was feeling a little uncomfortable because I was going to talk about customer service and customer focus and these folks were really sort of showing me stuff... View Details
Keywords: by W. Earl Sasser
- 23 Oct 2020
- News
Two MBA Startups Cited as “Most Disruptive”
classmates going through a similar startup journey was also helpful she says, as was being close to the customer: “It was special to be on campus surrounded by students who experience the pain point we’re trying to solve daily.” READ MORE View Details
- Profile
Laura Arjona
leaders." At the Hospital for Special Surgery in New York City, Laura worked with the CEO and the management team on a number of strategic and operations projects, including processes for running the... View Details
- Web
Supplemental Financial Information | Annual Report 2024
an operating surplus of $36 million—compared with a surplus of $64 million in fiscal 2023—on total revenues that increased by $31 million, or 3 percent, to $1.10 billion. Spending rose by 6 percent, resulting in total expenses of $1.06... View Details
- 01 Mar 2014
- News
In My Humble Opinion: Ian Calhoun (MBA 2010)
the wait: A four-course meal based on local corn and tomatoes, offered only in August. Weekend hobby: BBQ. "I usually do pork shoulder or ribs. A couple of years ago I got a special smoker. It's nice because it forces you to commit the... View Details
- 27 Apr 2017
- News
Ensuring That Students Can Pursue Their Dreams
operations job at GE to attend HBS. Sergio explains that the Michael J. and Mary C. Johnston Fellowship she received “gave me more flexibility and freedom in the first several years post-HBS to make some riskier decisions.” After... View Details
- 26 Feb 2008
- News
The Right Stuff at HBS
goalposts, locker rooms, or bathrooms. When HBS Operations Chief Andy O’Brien learned from his intern, a Brighton player, that the team’s championship had gone virtually uncelebrated, Andy and others at HBS swung into action. The result... View Details
- Career Coach
Anne Marie Checcone
differentiation and operational efficiency, Anne Marie works with leaders in all sectors to capitalize on product-led growth opportunities and apply core product principles to maximize the return on their technology investments. Anne... View Details
- 01 Dec 2001
- News
Faculty News
HBS faculty in 1965. Specializing in general management, he also has published widely in the areas of financial risk management, negotiation, operations research, and utility theory. He taught in the MBA and... View Details
- Profile
Roniesha Copeland
business, VLC Contracting. Watching them navigate a complex landscape through shifting fortunes became Roniesha’s foundation “for what I understood about business growing up.” Business management might have remained Roniesha’s exclusive interest had she not heard a... View Details
- Profile
Brandon Gayle
new stadium and relocating their operations from Manhattan and Long Island to Florham Park, New Jersey." While his stint with the Jets was successful in many ways, it also felt incomplete. "I didn't have the impact I thought I... View Details
- 25 Aug 2022
- News
Research Brief: Paying the Price for Remote Work
research also measured “offshorability” across occupations; those that require specialized local knowledge are more difficult to perform remotely, he found. Cavallo hopes to dig deeper over time, with particular interest in how wages and... View Details
- 18 Jan 2012
- News
Survey Reveals Depths of US Competitiveness Problem
with in-depth analysis and specific recommendations, many of which will be detailed in a special March 2012 issue of Harvard Business Review. Alumni respondents received an early preview of the results and followed the announcement both... View Details
- 01 Dec 2009
- News
The Fab Four
school in that capacity was rejuvenating for me as well. Suddenly I was in a situation where I could really think about different kinds of business problems and potential opportunities because I wasn’t constrained by my own operating... View Details
- 02 Feb 2017
- News
Enabling Everyone in a Community to Contribute
Karen Fonseth (GMP 19, 2015) is CEO of Direct Action in Support of Community Homes (DASCH), a Canadian not-for-profit organization that operates more than 50 residential and outreach programs for children and adults with intellectual and... View Details
- Web
2+2 Program | MBA
school, including: Applicants from lower socio-economic backgrounds. Applicants who are the first in their family to attend college. Applicants who are planning to work in underrepresented industries and functions, such as: Operating... View Details
- 01 Mar 2013
- News
Delivering the Power to Dream Big
lightweight, transparent solar panels, which can be integrated seamlessly into everyday objects, like windows or electronic displays. The technology's promise could lead to widespread adoption of solar power and reduce its cost by eliminating the need for View Details
- 06 Oct 2022
- News
On the Road to Recovery
fully understand the impact his business could have on individuals. “We get letters from patients—I received one about a year ago from a patient who is eternally grateful,” he says. “It was a heartwarming letter from a patient who was treated very View Details
- 18 Jul 2014
- News
Team Players
Blumkin also developed special expertise and a solid reputation in experience marketing. That, and the networking skills she had also learned at HBS, ultimately earned her a position on the roster of Super Bowl XLVIII. "My husband and I... View Details