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  • September 2007
  • Article

Investigative Negotiation

By: Deepak Malhotra and Max H. Bazerman
This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Negotiators often fail to achieve results because they channel too much effort into... View Details
Keywords: Knowledge Acquisition; Knowledge Use and Leverage; Negotiation Process; Negotiation Tactics; Motivation and Incentives; Perspective; Pharmaceutical Industry
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    Ranjay Gulati

    Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

    Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
    • 11 Jun 2018
    • Research & Ideas

    Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

    Kikovic Each year, the small northeast Texas town of Marshall pulls out all of the stops for its annual Wonderland of Lights festival. And for years, South Korean electronics company Samsung also worked hard... View Details
    Keywords: by Michael Blanding; Legal Services
    • 19 Sep 2006
    • First Look

    First Look: September 19, 2006

    Business School Case 805-060 World Wide Licenses (WWL) was a low-technology firm that licensed famous brands, which it then applied to timepieces, stationery, and back-to-school products. It transformed into a digital imaging company and... View Details
    Keywords: Sean Silverthorne

      GUINNANE, T.; MARTÍNEZ-RODRÍGUEZ, S. (2018) “Choice of Enterprise Form: Spain, 1886-1936.” Journal of Law, Economics, and Organization, 34(1), 1-26.

      Every new firm selects a legal form. Organizing as a corporation, a limited company, or a partnership shapes the firm’s access to capital markets, its governance arrangements and tax liabilities, and its treatment in bankruptcy. We use multinomial choice models... View Details
      • 21 Nov 2006
      • First Look

      First Look: November 21, 2006

      existing teams improve or adapt. Second, some have argued that teams play a crucial role in organizational learning. These interests have produced a growing and heterogeneous literature. Empirical studies of learning by small groups or... View Details
      Keywords: Sean Silverthorne
      • November 2011
      • Article

      KFC's Radical Approach to China

      By: David E. Bell and Mary L. Shelman
      Global companies face a crucial question when they enter emerging markets: how far should they go to localize their offerings? Typically they try to sell core products or services pretty much as they've been sold in Europe or the United States, with headquarters... View Details
      Keywords: Food; Food and Beverage Industry; China
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      • 24 Oct 2017
      • News

      What Managers Need to Know About Social Tools

      • June 2020
      • Case

      MOD Pizza: A Winning Recipe? (Abridged)

      By: Boris Groysberg, John D. Vaughan and Matthew Preble
      This is an abridged version of “MOD Pizza: A Winning Recipe?” HBS Case No. 416-004. Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015... View Details
      Keywords: Entrepreneurship; Employees; Employee Relationship Management; Selection and Staffing; Leadership; Growth and Development Strategy; Marketing; Service Delivery; Organizational Culture; Corporate Social Responsibility and Impact; Mission and Purpose; Service Industry; Food and Beverage Industry; United States
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      • July 2022 (Revised February 2025)
      • Case

      A Soul and a Service: North Carolina Mutual Life Insurance

      By: Tom Nicholas and John Masko
      The North Carolina Mutual and Provident Association (the Mutual) was founded in 1898 as a for-profit entity selling life insurance catering to the Black community. The Mutual was entering a field crowded with established White-owned competitors that largely refused to... View Details
      Keywords: Black Entrepreneurs; Insurance; History; Race; Prejudice and Bias; Entrepreneurship; Decision Choices and Conditions; Growth and Development Strategy; Insurance Industry; United States
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      • 14 Jul 2020
      • Research & Ideas

      Restarting Under Uncertainty: Managerial Experiences from Around the World

      further improve efficiency, the number of stock-keeping units were reduced from about 4,000 to 1,000+, and offered special packages that included vegetables, fruit, meat, and medicine to accelerate sorting and delivery. Case 3: Product innovation Canteen Software Co is... View Details
      Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

        Roy D. Shapiro

        Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

        • January 2017
        • Case

        Kada Orthopedics: A Bone of Contention

        By: Kevin Schulman and Matt Strickland
        Kada Orthopedics is a small implantable orthopedic device manufacturer founded by industry veterans trying to sell stable-technology products to an increasingly cost-conscious healthcare market. Although they have marginally successful product in early 2016, the... View Details
        Keywords: Market Design; Growth And Development Strategy; Health Care; Business Startup; Growth and Development; Health Care and Treatment; Medical Specialties; Business Startups; Supply and Industry; Medical Devices and Supplies Industry; United States
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        • February 1992 (Revised December 1992)
        • Case

        MCI Vision (A)

        By: Frank V. Cespedes
        This case series focuses on divisional marketing and sales efforts concerning Vision, a new telecommunication product intended for the small business marketplace. Vision represents both a significant opportunity, and different field marketing requirements, for MCI.... View Details
        Keywords: Change Management; Marketing Strategy; Product Launch; Product Development; Groups and Teams; Sales; Opportunities; Competitive Strategy
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        • 10 Sep 2001
        • Research & Ideas

        Do You Have Change Fatigue?

        management," and the peculiarly American overemphasis on taking action. If companies in fact depended on dramatic, top-down change, few would survive. Instead, most organizations succeed because of the View Details
        Keywords: by Nick Morgan
        • 23 Apr 2012
        • Research & Ideas

        How to Brand a Next-Generation Product

        When Apple launched its latest iPad, experts and nonexperts alike expected it to be dubbed "iPad 3," a natural follow-on to the second-generation iPad 2. Instead, the company called the new iPad just that: "the new... View Details
        Keywords: by Carmen Nobel
        • January 2020
        • Case

        Ureed.com: The Marketplace for Language

        By: Ashley V. Whillans, Esel Çekin and Alpana Thapar
        Jordanian entrepreneur, Nour Al Hassan, founded Tarjama in 2008, tapping into an underserved and high demand need: Arabic translation service. Its lean model comprised of hiring full-time employees, mainly women, who worked from home. It steadily grew over the... View Details
        Keywords: Language Translation; Freelancers; Entrepreneurship; Human Resources; Management; Expansion; Quality; Growth and Development Strategy
        Related
        • 05 Sep 2018
        • Research & Ideas

        The Hidden Benefit of Giving Back to Open Source Software

        pixelfit Companies that contribute to open source software and use it in their own IT systems and applications can gain a competitive advantage—even though they may be helping their competitors in the short run. Open source software is... View Details
        Keywords: by Kristen Senz; Computer
        • 28 Jun 2004
        • Research & Ideas

        How to Avoid a Price Increase

        When product companies see the cost of materials rise, the result for consumers is often a price increase (gasoline) or, less often, a smaller amount of product at the same price (potato chips). Which option is more likely to turn off... View Details
        Keywords: by Manda Salls
        • Web

        Publications - Faculty & Research

        "How the Busiest People Find Joy." Harvard Business Review (July–August 2025): 135–139. August 2025 Article Revenue Collapses and the Consumption of Small Business Owners in the COVID-19 Pandemic By: Olivia S. Kim , Jonathan A. Parker and... View Details