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  • 16 May 2005
  • Research & Ideas

Nonprofit Networking: The New Way to Grow

in affiliates and associates that were started locally and were independent organizations. She wanted to build a culture around quality and accountability, and get more services out to the population that... View Details
Keywords: by Martha Lagace
  • Web

Strategy Awards & Honors - Faculty & Research

Paper at the DRUID 2013 Conference in Barcelona, Spain, for "Spatial Organization of Firms: Location Choices through the Value Chain" (with Mercedes Delgado). Juan Alcacer : Received the Meritorious Service Award from Management Science... View Details
  • 06 Sep 2022
  • Blog Post

Student Spotlight: Summer Internships in Business & Environment

alternatives to factory-farmed meat. They are recreating muscle fiber structure using plant ingredients and building a food and material science innovation platform that will create step-change improvement in meat alternative product View Details
  • 20 Nov 2019
  • Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

bring them into the lab and see how they performed and what people thought of them.” As Yeoman’s research shows, AI is often dead-on accurate in pinpointing which products and services people will like. Yet, the research findings also... View Details
Keywords: by Dina Gerdeman
  • 14 Mar 2024
  • Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

impact within the community is designed to build ecosystems that deliver quality livelihood, health, and energy services at the last mile. During our visit, we had the chance to see and learn about several... View Details
  • 02 Jun 2021
  • Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

and possibly took African American patients to different hospitals than their white neighbors. Primary care physicians recommended these hospitals. Patients’ families had long histories of receiving care at these institutions, a holdover from a time when hospitals were... View Details
Keywords: by Michael Blanding; Health
  • 31 Mar 2023
  • Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

additional medical services like dental or long-term care, and patient cost sharing. How much health care is a right? Establishing a basic plan would require policymakers to wrestle with complex questions about access and cost. Defining... View Details
Keywords: by Kasandra Brabaw; Insurance; Health
  • Web

General Management Awards & Honors - Faculty & Research

Outstanding Service to the HBS Community. Hubert Joly : Included on the 2023 Thinkers50 list—a list of the world's most influential management thinkers. Rosabeth M. Kanter : Winner of the 2023 Case Centre Award in the Strategy and General... View Details
  • 06 Aug 2021
  • Book

Steve Jobs and the Rise of the Celebrity CEO

and services inextricably linked to bosses with outsized personalities. Think Jeff Bezos of Amazon, Steve Jobs of Apple, and Elon Musk of Tesla. All these leaders have one thing in common: charisma—and in fact, today it’s a View Details
Keywords: by Dina Gerdeman
  • April 2011
  • Case

Porcini's Pronto: "Great Italian cuisine without the wait!"

By: James L. Heskett and Richard Luecke
Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking... View Details
Keywords: Franchising; Syndication; Quantitative Analysis; Performance Measurement; Human Resource Management; Incentives; Motivation; Consumer Behavior; Measurement and Metrics; Quality; Customer Value and Value Chain; Selection and Staffing; Expansion; Business Growth and Maturation; Service Delivery; Franchise Ownership; Customer Focus and Relationships; Product Marketing; Service Industry; Service Industry; Northeastern United States
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  • 24 May 2017
  • News

David G. Bradley, MBA 1977

Counsel while earning a law degree at Georgetown, “so I was comfortable with research.” As he pitched his services to companies in need of legal advice, he refined and expanded his business plan to focus on research in the financial... View Details
Keywords: Susan Young
  • 02 Jun 2010
  • What Do You Think?

How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?

The questions are: If your organization's performance (operating income) = 100%, roughly what percentage is accounted for by the quality of the organization's strategy (clients we target; products, services... View Details
Keywords: by Jim Heskett
  • Web

Negotiation Course Online | HBS Online

Highlights R-V Onboarding Creating and Claiming Value Establishing Themselves Show Hide Details Concepts Multi-Issue Analysis Overcoming Barriers to Value Creation Case Study: Unshrinkit Featured Exercises Negotiation simulation (Rijas and Vericampos: Negotiating a... View Details
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal.  Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details
Keywords: by Dina Gerdeman
  • Profile

Peter Gumulia

access to high quality education for millions of Indonesians.” With support from the i-lab and Rock Center, Peter aspires to build an online English learning platform in his home country. “Indonesia is transitioning from a country... View Details
  • 06 Oct 2003
  • Research & Ideas

The Problem with Hedge Funds

Investment Company, a Connecticut-based hedge fund.280 Banks rarely take a fee for this sort of entertainment. They make their money on trades and other services that are now a big source of revenue to the banks. Hedge funds began in... View Details
Keywords: by D. Quinn Mills
  • 07 Apr 2015
  • News

Warrior Spirit

head to this day,” he says. “As an entrepreneur, leadership is the most important quality to have—you need it to attract the right people and get the optimum performance beyond any employee numbers or resources you control. And the case... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 13 Oct 2010
  • First Look

First Look: October 13, 2010

http://hbr.org/2010/10/the-power-of-alumni-networks/ar/1 Prices or Knowledge? What Drives Demand for Financial Services in Emerging Markets? Authors:Shawn A.Cole, Thomas Sampson, and Bilal Zia Publication:Journal of Finance (forthcoming)... View Details
Keywords: Sean Silverthorne
  • Web

Organizational Leadership Course | HBS Online

particular subject area or further develop their career." Corina Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP If you’ve completed Leadership Principles , this course will help you expand your leadership toolkit... View Details
  • 10 Feb 2003
  • Research & Ideas

Commodity Busters: Be a Price Maker, Not a Price Taker

customer values of convenience, availability, product or service functionality, and relationship, creates a reason for the customer to buy. But, you also must eliminate reasons for the customer not to purchase. Various adjunct services,... View Details
Keywords: by Benson P. Shapiro