Service Excellence - Publications - Faculty & Research

29 Jun 2007
First Look

First Look: June 29, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107055 Bancaja: Developing Customer Intelligence (B) Harvard Business School Case 107-066 Excellence in exploiting customer information and leveraging its affiliation to the... View Details

Keywords: Martha Lagace

15 Dec 2024
News

Alumni and Faculty Books

Edited by Margie Kelley Alumni Books The Power of Imperfect Eating By Kavita Bhatnagar (SELP 11, 2022) Penguin Enterprise Rather than dictating which foods are good or bad, this book weaves together stories that mirror the intricate, emotional, and often imperfect... View Details

Keywords: Publishing Industries (except Internet); Information

12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

service especially needed given the isolation caused by the pandemic. After two decades in the senior housing industry, which included overseeing a multibillion-dollar portfolio for a REIT, Oppenheim developed a vitality framework built... View Details

01 Dec 2012
News

From Where We Stand

my goals. The financial services industry was just opening up to women, and I was on a mission to be one of the first to participate. I loved being a pioneer. I had my goals and was determined to achieve them. They were, and still are, to... View Details

18 Aug 2021
News

Alumni on the Black Lives Matter Movement

nonprofit network of public charter schools in New York City, recently shared his thoughts on the importance of ensuring Black kids develop a sense of agency by focusing on Black excellence and succeeding despite structural barriers. “The... View Details

Publications