Service Design - Publications - Faculty & Research

01 Dec 2008
News

Business at the Summit

making and the culmination of HBS’s yearlong centennial observance, the three-day event was designed to galvanize thinking and action around the 21st century’s transcendent business challenges. What no one expected, but what dominated the... View Details

Keywords: leadership; alumni events; Centennial; Educational Services; Educational Services; Educational Services; Educational Services

19 Aug 2010
News

Catchphrases, Mottos, and Cheers

we used whenever we had guests in the classroom. Our designated spirit boy and cheerleader would stand up and yell to left field, “Give me an H!” to which they'd yell back “H!” Then to center field, “Give me another H!” The reply, “H!”... View Details

Keywords: Keith Larson; Educational Services; Educational Services

31 Jan 2023
News

Female Founders' Dilemmas; UK Tech Startups

highlighted the successes of many UK entrepreneurs, it also provided inspiration for aspiring founders among UK alumni. Gernon opened the evening’s conversation with a reminder of the many programs and services the Rock Center offers for... View Details

Keywords: Margie Kelley

01 Jun 2010
News

Michael Depatie

larger chains seem to be adopting some of the distinctive, personal touches that characterize boutique hotels like Kimpton. Yes, what was once a fairly small niche has become a legitimate segment of the industry. The big chains are adding more View Details

Keywords: Julia Hanna; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Accommodation; Hospitality

01 Jun 2018
News

June 2018 Alumni and Faculty Books

monumental but rather modest, and many architects did not design their final resting places. Light, Bright, Damn Near White: Stories and Reflections of a Multi-Racial Black Man’s Battles with Racism in America by Richard Lawrence (PMD 30,... View Details

01 Dec 2020
News

New Releases: Alumni and Faculty Books

After graduating Cum Laude from Harvard College in 1974 and earning his MBA from the Harvard Business School in 1976, Bujalski had a successful business career as CEO of several health care services companies. His journey into... View Details

Keywords: Margie Kelley

01 Sep 2017
News

City of Dreams

contrary forces of dreamer and doer in Mawilmada that would propel him through the various stages of his career. At that point, he was still the dreamer who had worked on designing a fantastical, entirely artificial baobab tree in... View Details

Keywords: Julia Hanna; photographed by Alice Carfrae; Sri Lanka; Construction of Buildings; Construction; Administration of Housing Programs, Urban Planning, and Community Development; Government

30 Nov 2017
News

Happy Meals (Are Here Again)

orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates... View Details

Keywords: Dan Morrell; photographed by Saverio Truglia

01 Feb 1998
News

Women at the Top

world's most influential women business executives gathered at Soldiers Field for Women Leading Business: An Executive Forum, the first-ever HBS Executive Education program developed for businesswomen. Anchored in the School's leading-edge research, the new program was... View Details

Keywords: Marguerite Rigoglioso and Susan Young

Publications