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  • February 2009 (Revised July 2012)
  • Supplement

Jieliang Phone Home! (C)

By: Willy Shih, Ethan Bernstein and Nina Bilimoria
At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators - bright and capable young men and (mostly) women like Jieliang Hao are motivated to improve line productivity through small innovations for faster assembly and... View Details
Keywords: Globalization; Compensation and Benefits; Surveys; Innovation and Invention; Management Practices and Processes; Production; Performance Productivity; Groups and Teams; Labor and Management Relations; Behavior; Motivation and Incentives; Manufacturing Industry; Telecommunications Industry; China
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  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

majority of organizations haven't been willing or able to take full advantage of these conclusions. Some obviously don't subscribe to them. Organizations continue to hire for skills or easily observable... View Details
Keywords: by James Heskett
  • Article

Case Study: Follow Dubious Orders or Speak Up?

By: Sandra J. Sucher and Matthew Preble
The article discusses an intern for the technology security company Zantech addressing her concerns about her boss in Seoul, South Korea, regarding an inappropriate suggestion on misrepresenting her identity. An overview of the ethical aspects of addressing her... View Details
Keywords: Ethics; Labor and Management Relations; Organizational Culture
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  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

by such great managers as August Thyssen, Alfred Krupp, and Werner Siemens. Professor Jeffrey Fear's book Organizing Control: August Thyssen and the Construction of German Corporate Management overturns some of our preconceptions of... View Details
Keywords: by Sean Silverthorne
  • 06 Oct 2020
  • News

Congress made a lousy case for breaking up Big Tech

  • 05 Dec 2016
  • News

The Normalization of Corruption and Wells Fargo’s 2 Million False Accounts

  • 25 Aug 2018
  • News

The Other Amazon Effect: How Prices Have Become Less Insulated From Supply Shocks

  • Article

Unconscious Bias Training That Works

By: Francesca Gino and Katherine Coffman
To become more diverse, equitable, and inclusive, many companies have turned to unconscious bias (UB) training. By raising awareness of the mental shortcuts that lead to snap judgments—often based on race and gender—about people’s talents or character, it strives to... View Details
Keywords: Implicit Bias; Social Integration; Empathy; Prejudice and Bias; Employees; Training; Attitudes; Behavior; Organizational Change and Adaptation
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  • 17 Apr 2025
  • HBS Seminar

Maria De-Arteaga, McCombs School of Business, UT Austin

  • 14 May 2001
  • Research & Ideas

Are You Managing To a ‘T’? Time To Break With Tradition

Many companies have tried, with mixed success, to leverage this underused asset by centralizing knowledge management functions or by investing heavily in knowledge management technology. We suggest another approach, one that requires managers to change their View Details
Keywords: by Morten T. Hansen & Bolko Von Oetinger

    Derrick Bransby

    Derrick studies how teams accomplish complex work in novel contexts. His dissertation advances the idea of disciplined flexibility: a strategy teams use to navigate uncertainty... View Details
    • July 2020
    • Case

    Amanda and Kristen: Mented Cosmetics

    By: Steven Rogers, Jeffrey J. Bussgang and Alterrell Mills
    The co-founders (Black HBS alumnae) of an e-commerce beauty startup explore the unmet needs within the beauty industry. This case study examines the entrepreneurial opportunities that come from identifying an underserved market, specifically within the Black community... View Details
    Keywords: Brands and Branding; Competition; Customers; Disruption; Disruptive Innovation; Distribution Channels; Entrepreneurship; Finance; Macroeconomics; Marketing; Marketing Channels; Marketing Communications; Marketing Strategy; Mission and Purpose; Organizational Culture; Product Design; Product Development; Product Positioning; Sales; Social Issues; Social Marketing; Business Startups; Strategic Planning; Strategy; Supply Chain Management; Venture Capital; Beauty and Cosmetics Industry; Advertising Industry; Public Relations Industry; Chemical Industry; Manufacturing Industry; Retail Industry; North and Central America; United States; New York (city, NY); New York (state, US)
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    • 05 Nov 2014
    • What Do You Think?

    Are We Entering an Era of Neuromanagement?

    businesses." The predominant view was that the practice at present has many limitations. Ann Romaine-Adelstein commented, "I doubt we can predict with validity from a scan yet who will work hard, be innovative or exercise great influence Potential derailing... View Details
    Keywords: by James Heskett
    • 2017
    • Article

    The Energizing Nature of Work Engagement: Toward a New Need-Based Theory of Work Motivation

    By: Paul Green, Eli Finkel, Grainne Fitzsimons and Francesca Gino
    We present theory suggesting that experiences at work that meet employees’ expectations of need fulfillment drive work engagement. Employees have needs (e.g., a desire to be authentic) and they also have expectations for how their job or their organization will fulfill... View Details
    Keywords: Needs; Motivation; Work Engagement; Disengagement; Authenticity; Self-Expression; Employees; Motivation and Incentives; Behavior; Human Needs
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      Lauren H. Cohen

      Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

      Keywords: asset management; brokerage; financial services; federal government; investment banking industry; state government
      • 18 Dec 2012
      • News

      Fight the Nine Symptoms of Corporate Decline

      • August 2002 (Revised February 2005)
      • Case

      Gillette Company (D): Implementing Change

      By: Rosabeth M. Kanter
      How a strategic change agenda is implemented depends on leaders below the top in every function and geographic region translating the agenda into actions. But those actions do not always unfold as planned. This case examines the first 16 months of a turnaround from the... View Details
      Keywords: Business History; Competitive Strategy; Strategic Planning; Change Management; Organizational Design; Organizational Culture; Organizational Change and Adaptation; Behavior; Leading Change; Retail Industry
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      • April 1974 (Revised June 1983)
      • Case

      Robert F. Kennedy High School

      By: John J. Gabarro
      Presents the problem facing a newly appointed high school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict... View Details
      Keywords: Interpersonal Communication; Secondary Education; Employee Relationship Management; Organizational Structure; Behavior; Conflict Management; System
      Related
      • 11 Oct 2007
      • Working Paper Summaries

      How Firms Respond to Being Rated

      Keywords: by Aaron K. Chatterji & Michael W. Toffel

        The Truth About Open Offices

        It’s never been easier for workers to collaborate—or so it seems. Open, flexible, activity-based spaces are displacing cubicles, making people more visible. Messaging is displacing phone calls, making people more accessible. Enterprise social media tools are displacing... View Details