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Publications

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  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

of a large incumbent organization, with high personnel costs, crippling bureaucracy, lack of customer-centricity, a dull brand, and eroding profitability. Tsamaz was taking over the reins at a time of deep economic crisis in Greece, which would impact the View Details
Keywords: Dina Gerdeman
  • 05 Sep 2012
  • First Look

First Look: September 5

company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through informal... View Details
Keywords: Sean Silverthorne
  • 09 Dec 2008
  • First Look

First Look: December 9, 2008

the idea initiated by the price of anarchy literature (Koutsoupias & Papadimitriou, 1999; Papadimitriou, 2001) this suggests the study of two major measures for the value of correlation in a game with non-negative payoffs: the ratio... View Details
Keywords: Martha Lagace
  • 01 Oct 2013
  • First Look

First Look: October 1

and value-creation problems arise when such products are developed and sold by separate firms. Although the firms tend to price higher for given quality levels, their provision of quality is so low that, in equilibrium, View Details
Keywords: Sean Silverthorne
  • 08 Apr 2014
  • First Look

First Look: April 8

August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2018
  • News

September 2018 Alumni and Faculty Books

and outline options for how readers can participate and prosper in the coming Fifth Era. Through the inspiring stories in this book, you’ll understand this age of unprecedented change, discover the greatest wealth creation opportunity... View Details
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

the incentives of brokers, and brokers price discriminate based on a consumer's level of sophistication. The model estimates indicate that costly search is a key friction in retail financial markets, but the effects of search costs are... View Details
Keywords: Dina Gerdeman
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

are less likely to do so with increasing age and greater geographical scope. We also find a strong trend toward unbundling over time, a result that is partially explained by increases in media prices over time. Download the paper from... View Details
Keywords: Martha Lagace
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

would have been thwarted and ABB would not exist. Manage Information Careful sequencing can help manage sensitive information. For a building developer worried about being squeezed on price if her intentions become public, the property... View Details
Keywords: by James K. Sebenius
  • 04 Jan 2012
  • First Look

First Look: January 4

http://www.hbs.edu/research/pdf/11-086.pdf Expectations, Network Effects and Platform Pricing Authors:Andrei Hagiu and Hanna Hałaburda Abstract In markets with network effects, users must form expectations about the total number of users... View Details
Keywords: Carmen Nobel
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

will have over a series of options in the future and their subsequent revealed preferences over those options. Using a novel panel data set, we analyze the film rental and return patterns of a sample of online DVD rental customers over a... View Details
  • 04 Apr 2019
  • Cold Call Podcast

Can Mark Zuckerberg Rebuild Trust in Facebook?

to stop chasing stock price and shareholder value. Maybe they shouldn't have as many users. Maybe they have to expunge a lot of those users and clean up their site a lot more. Kenny: You review that decision to go public. Was that a... View Details
  • 01 Apr 2001
  • News

Beyond the Rim: New Paths to Success in Asia

Tatsuyuki Saeki: Putting Stock in New Options at Nasdaq Japan Edwin Yu: Bidding on the Future Khoo Teng Chye: Technology Turnaround in Singapore Jimmy Lai Chee-ying: Rags, Riches, and Risk William K.L. Fung (MBA 1972): E-Commerce and... View Details
Keywords: Alejandro Reyes and Deborah Blagg; David Lane; Educational Services
  • 28 Jun 2016
  • First Look

June 28, 2016

businesses. The strategy literature uses real option theory to explain the transition to scale, but does not consider the complex relationships between corporate ventures and their parent organizations. By comparing six longitudinal cases... View Details
Keywords: Sean Silverthorne
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

obsessively followed changes in the business world. His correspondence with Hugo Stinnes (another famous German entrepreneur) showed how much he paid attention to the business world around him. They could quote steel prices for every... View Details
Keywords: by Sean Silverthorne
  • 28 Aug 2012
  • First Look

First Look: August 28

short-term oriented investor base. Moreover, we find that short-term oriented firms have higher stock price volatility, and that this effect is mitigated for firms with more long-term investors. We also find that short-term oriented firms... View Details
Keywords: Sean Silverthorne
  • 19 Mar 2013
  • First Look

First Look: March 19

depending on the characteristics of the applications market. Second, giving open access to one side in a proprietary platform may lead to fewer users and developers and to lower investment, relative to a platform with closed access to both sides. Third, the structure... View Details
Keywords: Sean Silverthorne
  • 10 Jul 2000
  • Research & Ideas

Cable TV: From Community Antennas to Wired Cities

markets. By expanding program choice in this manner, cable operators were able to increase prices and attract more customers. Cable entrepreneurs also saw an opportunity to create "cable-only" channels by acquiring programming... View Details
Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation
  • 02 Feb 2004
  • Research & Ideas

Where Does Apple Go From Here?

licenses to small number of players, then they will still run the risk that they will continually get downward pressure on price by competitors like Dell, and greater availability of options by customers... View Details
Keywords: by Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

expropriation by agents. The principal has three options to address this threat: trust, licensing, and paying agents to stay loyal. We show how the principal can influence the value of these options by... View Details
Keywords: Carmen Nobel