Operations Management - Publications - Faculty & Research

Research Summary

Overview

My research examines how companies manage environmental issues, occupational safety, and working conditions in global supply chains. More recently, I have also begun researching the drivers and implications of CEO activism, where organizational leaders speak out on... View Details

Article

A Better Way to Assess Managerial Performance

By: Mihir Desai, Mark Egan and Scott Mayfield

Total shareholder return (TSR) has become the definitive metric for gauging performance. Unlike accounting measures such as revenue growth or earnings per share that reflect the past, TSR is based on share price and thus captures investor expectations of what will... View Details

Keywords: Total Shareholder Return; Buybacks; Core Operating Shareholder Return; Management; Operations; Performance; Measurement and Metrics

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June 2013
Supplement

Union Corrugating Co. (A) (Spreadsheet Supplement)

This is the spreadsheet supplement for HBS Case 803065, containing Exhibit 3 as an Excel document. View Details

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June 2009 (Revised March 2011)
Module Note

The Creative Industries: Managing Products and Product Portfolios

By: Anita Elberse

This module note examines the way in which professional content producers in the creative industries approach product and product portfolio management, and explores the underlying reasons for their strategies. View Details

Keywords: Entertainment; Management Practices and Processes; Marketing; Product Development; Production; Creativity

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01 Feb 1997
News

Made, Not Born: HBS Courses and Entrepreneurial Management

Management Field Studies course enables students to apply midlevel theory to the operational issues of a new enterprise. "Students learn to frame research and analyze difficult questions that entrepreneurs... View Details

10 Aug 2011
News

Quality Management Systems: The 10 Most Common Myths

(Revised May 2024)
Teaching Note

Lyric Dinner Theater (A) and (B)

By: Richard G. Hamermesh, Jim Sharpe and Noah Fisher

This teaching note is associated with HBS cases 813-043 and 813-044. View Details

Keywords: Turnarounds; Turnaround; Operations Management; Family Business; Family-owned Business; Hiring; Careers; Sales; Operations; Entrepreneurship; Negotiation; Entertainment and Recreation Industry; Saint Louis

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June 2013
Supplement

Will RacingThePlanet Ltd. Reach the Finish Line? (Spreadsheet Supplement)

This is the spreadsheet supplement for the "Will RacingThePlanet Ltd. Reach the Finish Line?" case #807148. It contains exhibits 4 and 9. View Details

Keywords: Entrepreneurs; Global Ventures; Global Operations; Marathons; Sports Management; Early Stage; Entrepreneurship; Global Strategy; Operations; Sports Industry; Hong Kong; Mongolia; Egypt; Antarctica; Chile

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08 Feb 2021
News

How Managers Can Support Employees with Chronic Illnesses

24 Apr 2014
News

Managing the challenges faced by a local nonprofit

Norm Merritt (MBA 1988) talks about using his management expertise to assist his local Audubon Society solve some complex operational issues. (Published April 2014) View Details

28 Jun 2021
News

4 Imperatives for Managing in a Hybrid World

2006
Casebook

Managing Product and Service Development: Text and Cases

By: Stefan Thomke

Keywords: Management; Product; Growth and Development; Information; Cases

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26 Mar 2019
Working Paper Summaries

Managed Ecosystems and Translucent Institutional Logics: Engaging Communities

Keywords: by Elizabeth J. Altman, Frank Nagle, and Michael Tushman

July 2007 (Revised April 2008)
Case

Secom: Managing Information Security in a Risky World

By: F. Warren McFarlan, Robert D. Austin, Junko Usuba and Masako Egawa

Examines the type of security that is appropriate for an Internet company to have on its site. Focuses on a 20-person electronic e-commerce company trying to decide what parts of the information security product line they should acquire from the largest security... View Details

Keywords: Information Management; Internet and the Web; Information Technology; Safety; Operations; Information Technology Industry; Service Industry; Japan

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24 Jul 2018
Op-Ed

4 Ways Managers Can Exercise Their 'Agency' to Change the World

they feel a lack of “agency,” a sense that only the highest rank of management can effect positive social change from within a business. Ironically, an increasing number of C-suite executives, including former Starbucks CEO Howard... View Details

Keywords: by George Serafeim

June 1998
Article

Managing Experimentation in the Design of New Products

By: S. Thomke

Keywords: Design; Product; Management

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March 2007 (Revised April 2007)
Case

Micro Insurance Agency: Helping the Poor Manage Risk

By: Michael Chu and Jean Hazell

The notable success of insurance products for low-income clients of its microfinance network leads Opportunity International to launch the first global specialized microinsurance company, the Micro Insurance Agency (MIA). Building on the experience in 10 countries... View Details

Keywords: Developing Countries and Economies; Cost Management; Microfinance; Globalization; Growth and Development Strategy; Risk Management; Infrastructure; Nonprofit Organizations; Competition; Financial Services Industry; Africa; Asia; Latin America

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25 Jan 2016
News

Helping Young African Managers Find Their Way Home

You wouldn’t know it from most American media, but many sub-Saharan African nations have booming economies. And although the press may have missed the boat on this African success story, many business schools and business leaders know that one result of the boom is a... View Details

Keywords: Constantine von Hoffman