Offshoring And Outsourcing - Publications - Faculty & Research

07 Oct 2008
First Look

First Look: October 7, 2008

founded in 1997, is a fast-growing power-development company focused on wind. Already having built about 600 megawatts of wind turbines in Scotland and Ireland, Airtricity has now expanded to the United States. But its... View Details

Keywords: Martha Lagace

02 Sep 2015
Research & Ideas

Explaining China's Crash

a number of commodities, in the process benefiting those countries that could supply them. The issue is that we may be reaching the limits to the outsourcing trend. For example, almost 100 percent of textiles in this country are now... View Details

Keywords: by Christina Pazzanese; Financial Services

27 Jan 2009
First Look

First Look: January 27, 2009

corporation. His decision and how he implements it will have a dramatic impact on the legal process outsourcing startup. Purchase the case: http://harvardbusinessonline.hbsp.harvard.edu/... View Details

Keywords: Martha Lagace

01 Jan 2020
What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

one country, India. Chinese citizens are the next most frequent recipients. The largest recent recipients of the visas have often been American subsidiaries of Infosys and Wipro, Indian-based companies that provide View Details

Keywords: by James Heskett; Technology

01 Feb 2012
What Do You Think?

Is Support for Small Business Misplaced?

fact, large global companies to which jobs were formerly outsourced have begun setting up operations in the US and United Kingdom. Is it time to recognize the advantages of bigness when it comes to... View Details

Keywords: by James Heskett

02 Oct 2000
Research & Ideas

Networked Incubators: Hothouses of the New Economy

Business incubators are a booming industry. Offering office space, funding, and basic services to start-ups, these organizations have become the hottest way to nurture and grow fledgling businesses. But are... View Details

Keywords: by Morten T. Hansen, Henry W. Chesbrough, Nitin Nohria & Donald N. Sull

03 Oct 2012
What Do You Think?

Can We Bring Back the “Industrial Commons” for Manufacturing?

are many of the same industries in which constant interaction between R&D and manufacturing are most important, industries where the outsourcing of manufacturing to another country can not only prove to... View Details

Keywords: by James Heskett; Manufacturing

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; View Details

Keywords: Re: Rajiv Lal; Retail

25 Apr 2018
Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

companies, and this is where we’re seeing more segregation. So, we made gains in some companies, but overall have seen a loss in diversity. That’s problematic.” The connection between racial segregation and... View Details

Keywords: by Dina Gerdeman

09 Nov 2015
Research & Ideas

These Employers Pay Higher Salaries than Necessary

buyer. Now translate the same situation from a brick-and-mortar bazaar to an online peer-to-peer marketplace such as Upwork, which allows businesses to outsource work to freelancers, frequently overseas. “Workers on the market have lots... View Details

Keywords: by Michael Blanding; Employment; Technology; Computer

28 Oct 2013
Research & Ideas

Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World

and revisable. Next Right Steps Leaders rely on evolving commitments for three practical reasons. First, they can. Knowledge-based organizations are more flexible than traditional manufacturing firms with dedicated factories, View Details

Keywords: by Joseph L. Badaracco

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

05 Mar 2001
What Do You Think?

Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?

Summing Up Fine Coupling of People: An Idea Whose Time Has Come? Manufacturers and distributors are succeeding in various approaches — including postponement, computer-aided manufacture, robotics, rapid response, positive tracking, View Details

Keywords: by James Heskett

26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

What would Aristotle think about self-driving cars? As the abilities of artificial intelligence systems to automate complex tasks accelerate, warnings about the dangers of outsourcing life-and-death decisions to machines are pumping the... View Details

Keywords: by Tom Quinn; Auto; Technology

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs.... View Details

Keywords: by Robert Simons

Publications