Mobility Services - Publications - Faculty & Research

11 Sep 2018
News

Bringing Government Up to Code

means is by showing what's possible, that's all the work that we're actually building ourselves, so we're running digital services that are user-centered, they're simple, they're easy to use, they're data driven, and we're scaling those.... View Details

27 Jul 2011
Research & Ideas

Customer Loyalty Programs That Work

The customer rewards cards that clutter wallets and clog key chains of many a shopper may soon be no more, as retailers move from physical to digital (read: mobile apps) forms of loyalty program member identification. It's a smart... View Details

Keywords: by Maggie Starvish; Retail

01 Mar 2014
News

Case Study: Gazelle's New Predators

Brightstar and Encore, which act as trade-in white labels for large retail chains and mobile carriers. Sure, these competitors lack Gazelle's brand in the eyes of consumers and Gazelle's website has a great NPS score, but I worry that... View Details

Keywords: ecommerce; Kathy Korman Frey; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

"leverage" that technology can provide, commenting that "who says that if I want to service my client I have to be at my desk in my office?" Tom Dolembo, who has "no choice but to be 24/7 and technologically... View Details

Keywords: by James Heskett; Consulting

06 Sep 2024
Blog Post

Harvard Business School Announces 2024 Goldsmith Fellows

Finance, scaling an impact investment in Anchorage, Alaska to become the state's largest permanent supportive housing program, and designing and launching an impact fund-of-funds to mobilize passive charitable capital. With an interest in... View Details

14 Feb 2005
Research & Ideas

The World in Your Palm?

both a car wax and dessert topping. At the moment, the cell phone is the closest thing we have to a fully converged device, said panelists, who represented device makers, telecom service providers, and operating system developers. Many... View Details

Keywords: by Sean Silverthorne

Profile

Jennifer Kelly

different styles — some were authoritative, some preferred a service approach — but they were all effective!" "The case method," says Jennifer, "is a much more challenging way to learn business concepts. It's easy to... View Details

Web

Harvard Business School

personal and professional relationships with the black community within and outside of HBS, engage the broader HBS community, excel academically, and make a positive impact on the community." 26 Panelists in the AASU conferences during the 1980s addressed challenges in... View Details

30 Apr 2001
Research & Ideas

Entering the Age of Alliances

outfitter Timberland, begun in 1989 when City Year requested from Timberland fifty pairs of boots for its urban youth service corps, founded the previous year. The service corps program organizes youths from... View Details

Keywords: by James Austin

02 Aug 2024
HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

hired a tech service firm to design an app, and two weeks later, he launched Flashfood. “He had no expertise around food. He didn't know how to build a mobile app. He had no resources or capital,” Satchu... View Details

Keywords: by Lane Lambert; Technology; Information Technology

Web

Past Projects | Social Enterprise | Harvard Business School

leadership among the business community by founding the Ebola Private Sector Mobilization Group (EPSMG). Our project evaluated the role that AM and EPSMG played during the Ebola crisis in Liberia. Measuring the "Impact" in Impact... View Details

01 Jan 2005
News

Nancy M. Barry, MBA 1975

President, Women's World Banking Return to Alumni Achievement Awards main page EARLIER EDUCATION Stanford University, 1971 B.A., Economics LIFELONG LESSON FROM HBS "Power matters. Money matters. People matter. We need to mobilize power,... View Details

01 Mar 2019
News

Case Study: Off to a Fine Art

“It’s been a great boost, and top-line results followed.” What’s ahead: Last spring the company raised $15 million in Series B funding, which will help GAIA expand into other densely populated urban areas in Mexico, as well as on the View Details

Keywords: Jen McFarland Flint

01 Oct 2013
News

Banking on Africa's Future

and power generation. Asked to describe an investment that shows the Helios paradigm at work, Lawani, who divides his time equally between London and Africa, points to Kenya. "Several years ago," he explains, "we invested in a bank called Equity Bank that specializes... View Details

18 Mar 2022
Blog Post

Career Advice: Transforming the Energy Industry

endeavors where you need to mobilize such diverse talent at a global scale and climate change is one of those challenges. In terms of internal HBS resources, connecting with career coaches at CPD, especially those in the energy and... View Details

14 May 2013
First Look

First Look: May 14

Promoting Political Mobilization By: Short, Jodi L., and Michael W. Toffel Abstract—Codes of conduct indicate that working conditions are improving overall at the factories being monitored by multinational corporations, and that these the... View Details

Keywords: Sean Silverthorne

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service Enhancements] initiative was not a... View Details

Keywords: by Martha Lagace

22 May 2018
First Look

New Research and Ideas, May 22, 2018

incumbents do not achieve this objective because they encourage the survival and expansion of low-type firms. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54520 forthcoming Journal of Political Economy A Theory of Intergenerational View Details

Keywords: Dina Gerdeman

23 Sep 2014
First Look

First Look: September 23

failures of early online grocers such as Webvan, grocery remains both the largest single U.S. retail category and one of the few that has not yet migrated online. Amazon began testing its grocery delivery service called AmazonFresh in... View Details