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      • Article

      Scale and Scope in Drug Development: Unpacking the Advantages of Size in Pharmaceutical Research

      By: Rebecca Henderson and Iain Cockburn
      Keywords: Research and Development; Health; Size
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      Henderson, Rebecca, and Iain Cockburn. "Scale and Scope in Drug Development: Unpacking the Advantages of Size in Pharmaceutical Research." Journal of Health Economics 20, no. 6 (November 2001).
      • 2001
      • Article

      The Economic Contribution of Information Technology: Towards Comparative and User Studies

      By: Timothy F. Bresnahan and Shane Greenstein
      By what process does technical change in information technology (IT) increase economic welfare? How does this process result in increases in welfare at different rates in different countries and regions? This paper considers existing literature on measuring the... View Details
      Keywords: Economic Growth; Welfare; Information Technology; Measurement and Metrics
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      Bresnahan, Timothy F., and Shane Greenstein. "The Economic Contribution of Information Technology: Towards Comparative and User Studies." Journal of Evolutionary Economics 11 (2001): 95–118.
      • 2000
      • Chapter

      Anticipating Greener Supply Chain Demands: One Singapore Company's Journey to ISO 14001

      By: Michael W. Toffel
      One major benefit of Jebsen & Jessen Packaging Pte Ltd (JJPS’s) implementation of ISO 14001 is that it acquired a third-party 'seal of approval' that will be used in its marketing efforts to meet the growing environmental concern of its customers within the electronics... View Details
      Keywords: Supply Chain Management; Corporate Social Responsibility and Impact; Standards; Environmental Sustainability; Singapore
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      Toffel, Michael W. "Anticipating Greener Supply Chain Demands: One Singapore Company's Journey to ISO 14001." Chap. 16 in ISO 14001 Case Studies and Practical Experiences, edited by Ruth Hillary, 182–199. Sheffield, U.K.: Greenleaf Publishing, 2000.
      • 2000
      • Chapter

      Measuring Competence? Exploring Firm Effects in Drug Discovery

      By: Rebecca M. Henderson and Iain Cockburn
      Keywords: Competency and Skills; Measurement and Metrics; Research and Development; Innovation and Invention; Pharmaceutical Industry
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      Henderson, Rebecca M., and Iain Cockburn. "Measuring Competence? Exploring Firm Effects in Drug Discovery." Chap. 6 in The Nature and Dynamics of Organizational Capabilities, edited by Giovanni Dosi, Richard Nelson, and Sidney Winter. New York: Oxford University Press, 2000.
      • September 2000
      • Background Note

      Professional Services Module Two: External Strategy for Sustained Competitive Advantage

      By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
      Concerns itself with the strategic dynamics which influence organizations externally. View Details
      Keywords: Competitive Advantage; Competitive Strategy; Corporate Entrepreneurship; Business Startups; Business Plan; Service Operations; For-Profit Firms; Power and Influence; Measurement and Metrics; Business Processes; Management Practices and Processes; Management Analysis, Tools, and Techniques
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      DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Two: External Strategy for Sustained Competitive Advantage." Harvard Business School Background Note 801-008, September 2000.
      • August 2000
      • Case

      Project ACHIEVE - January 2000

      By: H. Kent Bowen and Elizabeth Kind
      Education services target public schools to assist the school with technology and services that will improve their communication with students, parents, and the community. There is also the goal of increasing scores of measured learning. How does a small company do... View Details
      Keywords: Information Technology; Service Delivery; Learning; Interactive Communication; Measurement and Metrics; Performance Consistency; Business and Community Relations; Expansion; Technology Adoption; Education Industry
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      Bowen, H. Kent, and Elizabeth Kind. "Project ACHIEVE - January 2000." Harvard Business School Case 601-044, August 2000.
      • Article

      Discussion of Private Predecision Information, Performance Measure Congruity, and the Value of Delegation

      By: S. Datar
      Keywords: Decision Making; Information; Performance; Measurement and Metrics; Value
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      Datar, S. "Discussion of Private Predecision Information, Performance Measure Congruity, and the Value of Delegation." Contemporary Accounting Research 17, no. 4 (Winter 2000).
      • August 1999
      • Article

      Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

      By: F. Frei and P. Harker
      Keywords: Business Processes; Measurement and Metrics; Banking Industry
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      Frei, F., and P. Harker. "Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking." Journal of Service Research 1, no. 4 (August 1999): 300–312.
      • 1999
      • Chapter

      Reliability in Measuring Market Orientation and Financial Performance in Transition Economies

      By: R. Deshpande and J. U. Farley
      Keywords: Developing Countries and Economies; Markets; Finance; Performance Evaluation; Measurement and Metrics
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      Deshpande, R., and J. U. Farley. "Reliability in Measuring Market Orientation and Financial Performance in Transition Economies." In Marketing Issues in Transnational Economies, edited by R. Batra, 127–138. Boston: Kluwer Academic Publishers, 1999.
      • 16 July 1999
      • Article

      Measuring Aggregate Process Performance Using AHP

      By: Frances X. Frei and Patrick T. Harker
      Keywords: Performance; Measurement and Metrics
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      Frei, Frances X., and Patrick T. Harker. "Measuring Aggregate Process Performance Using AHP." European Journal of Operational Research 116, no. 2 (16 July 1999): 436–442.
      • July 1999
      • Background Note

      Comments on Standard Times and the Division of Labor

      By: Roy D. Shapiro
      A brief note on the origins and uses of standard times in production process flow diagrams and on the benefits and drawbacks of division of labor. A rewritten version of two earlier notes. View Details
      Keywords: Labor; Management Practices and Processes; Standards; Production
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      Shapiro, Roy D. "Comments on Standard Times and the Division of Labor." Harvard Business School Background Note 600-013, July 1999.
      • February 1999
      • Case

      Crimson Solutions (A)

      By: Marco Iansiti and Barbara Feinberg
      Describes the design and launch of an Internet venture. Focuses on the drivers of the venture's scalability and adaptability. View Details
      Keywords: Business Ventures; Measurement and Metrics; Operations; Adaptation; Internet
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      Iansiti, Marco, and Barbara Feinberg. "Crimson Solutions (A)." Harvard Business School Case 699-139, February 1999.
      • Article

      Measurement of Multiple Sites in Service Firms with Data Envelopment Analysis

      By: R. Metters, F. Frei and V. Vargas
      Keywords: Measurement and Metrics; Data and Data Sets; Service Industry
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      Metters, R., F. Frei, and V. Vargas. "Measurement of Multiple Sites in Service Firms with Data Envelopment Analysis." Production and Operations Management 8, no. 3 (Fall 1999): 264–281.
      • December 1998
      • Case

      Grupo Industrial Bimbo S.A. (1998)

      By: Ray A. Goldberg, Carin-Isabel Knoop and Srinivas Sunder
      A leading Mexican agribusiness firm wants to expand in the United States and other locations. How to do so in a manner that utilizes the strengths of the company? View Details
      Keywords: Agribusiness; Food; Global Strategy; Strength and Weakness; Expansion; Agriculture and Agribusiness Industry; United States; Mexico
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      Goldberg, Ray A., Carin-Isabel Knoop, and Srinivas Sunder. "Grupo Industrial Bimbo S.A. (1998)." Harvard Business School Case 599-066, December 1998.
      • 1998
      • Working Paper

      CEO Incentives and Firm Size

      By: Brian Hall and George P. Baker
      What determines CEO incentives? A confusion exists among both academics and practitioners about how to measure the strength of CEO incentives, and how to reconcile the enormous differences in pay sensitivities between executives in large and small firms. We show that... View Details
      Keywords: Business Ventures; Motivation and Incentives; Executive Compensation; Size; Management Systems
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      Hall, Brian, and George P. Baker. "CEO Incentives and Firm Size." NBER Working Paper Series, No. 6868, December 1998.
      • November 1998
      • Article

      Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation

      By: N. Narayandas
      Keywords: Measurement and Metrics; Management; Customer Focus and Relationships
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      Narayandas, N. "Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation." Journal of Service Research 1, no. 2 (November 1998).
      • 1999
      • Chapter

      Measuring The Microeconomic Foundations of Economic Development

      By: M. E. Porter
      Keywords: Measurement and Metrics; Development Economics; Microeconomics
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      Porter, M. E. "Measuring The Microeconomic Foundations of Economic Development." In The Global Competitiveness Report. Geneva, Switzerland: World Economic Forum, 1999.
      • Article

      Measuring Market Orientation: A Generalization and Synthesis

      By: R. Deshpande and J. U. Farley
      Keywords: Measurement and Metrics; Markets
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      Deshpande, R., and J. U. Farley. "Measuring Market Orientation: A Generalization and Synthesis." Journal of Market-Focused Management 2, no. 3 (September 1998): 213–232.
      • August 1998 (Revised December 1998)
      • Case

      Wells Fargo Online Financial Services (B)

      By: Robert S. Kaplan and Nicole Tempest
      Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details
      Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Financial Services Industry; Banking Industry
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      Kaplan, Robert S., and Nicole Tempest. "Wells Fargo Online Financial Services (B)." Harvard Business School Case 199-019, August 1998. (Revised December 1998.)
      • June 1998 (Revised August 2001)
      • Case

      Wells Fargo Online Financial Services (A)

      By: Robert S. Kaplan and Nicole Tempest
      Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details
      Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Financial Services Industry
      Citation
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      Kaplan, Robert S., and Nicole Tempest. "Wells Fargo Online Financial Services (A)." Harvard Business School Case 198-146, June 1998. (Revised August 2001.)
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