• 30 Apr 2012
• Research & Ideas

India’s Ambitious National Identification Program

registered. Other countries, including Australia and Indonesia, are studying the UIDAI system with thoughts of potentially pursuing similar programs of their own. And the impressive scale of the project has attracted the attention of... View Details

Keywords: by Dina Gerdeman

• Web

Advisory Board - Entrepreneurship

company Excara and switched to selling enterprise software for managing product content. In 2002, he started two nonprofits in response to the sexual abuse crisis in the Catholic Church. He is currently acting VP of Product Strategy for... View Details

• 25 Mar 2021
• Blog Post

Meet the Student Academic Services Support Team at HBS!

resources, issues of safety, respect, and inclusion, as well as health management and disability services. Four staff members have mental health licensure in the state of Massachusetts, and all are trained sexual assault counselors. The... View Details

• 28 Sep 2011
• Research & Ideas

The Profit Power of Corporate Culture

Corporate culture is often thought of as a hard-to-define, or soft concept in management circles. Soft not in the sense that it isn't important—most CEOs will tell you that their ability to inculcate values and mission into the DNA of a... View Details

Keywords: by Sean Silverthorne

• 16 Mar 2015
• Research & Ideas

Advice on Advice

In business, good advice is priceless. Managers who are anxious and confused when confronted with corporate challenges can find that a piece of sound advice from a colleague can instill a sense of calm and clarity that leads to more... View Details

Keywords: by Dina Gerdeman

• 18 Jan 2016
• Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

for talent, and it’s all focused on these high productivity people, and very, very little on those workers who actually may hurt organizational performance,” Minor says. Fired toxic workers can leave a big mess for companies to clean up. ©iStock Firms, however, would... View Details

Keywords: by Roberta Holland

• 07 May 2013
• First Look

First Look: May 7

value. This uproar calls attention to the fact that the literature on intermediaries has carefully analyzed their incentives, but that we know little about the broader strategic dimensions of this market. The paper explores three related... View Details

Keywords: Carmen Nobel

• 05 Feb 2008
• First Look

First Look: February 5, 2008

transfer in security markets. We focus on connections between mutual fund managers and corporate board members via shared education networks. We find that portfolio managers place larger bets on firms they... View Details

Keywords: Martha Lagace

• 16 Feb 2010
• Research & Ideas

The Outside-In Approach to Customer Service

"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked Gulati to describe what View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

• September 2023 (Revised June 2024)
• Case

Kaspi.kz: Building Trust through Innovation

By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner

This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details

Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry

Citation

Educators

Purchase

Related

Sucher, Sandra J., Fares Khrais, and Marilyn Morgan Westner. "Kaspi.kz: Building Trust through Innovation." Harvard Business School Case 324-022, September 2023. (Revised June 2024.)

• 2019
• Working Paper

Rehabilitating Corporate Purpose

By: Malcolm S. Salter

In this paper, I address how the ascendance of the theory of shareholder value maximization into the central consciousness of public corporations and its canonization as the only legitimate expression of corporate purpose has contributed to both a widening breach... View Details

Keywords: Capitalism; Justice; Corporate Purpose; Shareholder Value Maximization; Ethical Reciprocity; Economic Systems; Business Ventures; Mission and Purpose; Ethics; Corporate Social Responsibility and Impact

Citation

SSRN

Read Now

Related

Salter, Malcolm S. "Rehabilitating Corporate Purpose." Harvard Business School Working Paper, No. 19-104, April 2019.

• 05 Mar 2009
• What Do You Think?

How Frank or Deceptive Should Leaders Be?

trends present special challenges or pressing needs for greater honesty, candor, and transparency in the future? In discussing management issues, we often conclude that "it all depends." Does that kind of thinking apply here?... View Details

Keywords: by Jim Heskett