Leader Experience - Publications - Faculty & Research

18 Apr 2000
Research & Ideas

Learning in Action

was launched. The results were stunning. Sales rose more than 85 percent over the previous year and the initial shipment sold out within weeks. The U.S. Army's Center for Army Lessons Learned (CALL), based at Fort Leavenworth, Kansas, is a View Details

Keywords: by David A. Garvin

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

victims, you get a much more visceral experience and a sense of what is lost.” A neighborhood destroyed The massacre was ostensibly sparked by an incident on May 30, 1921, when Dick Rowland, a 19-year-old Black shoe shiner, tripped while... View Details

Keywords: by Michael Blanding

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

think and improving their business judgment is what GMP is really all about, says Esty. For faculty it's exciting, he said, because the teaching imperative mirrors the participants' experiences because faculty teach outside their own area... View Details

Keywords: by Martha Lagace

13 Apr 2009
Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

flat top of the S). “Miles Davis forced the musicians to approach the music without any expectations or preconceptions, often by giving them minimal sketches and sparse instructions."—Carl Størmer: Companies experience a lot of... View Details

Keywords: by Martha Lagace; Music

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

Selling is changing, but broad generalizations and false dichotomies about ecommerce, big data, and other trends—hallmarks of current sales advice—are keeping business leaders from making sound decisions, says Frank Cespedes, author of a... View Details

Keywords: by Kristen Senz

04 Apr 2017
First Look

First Look at New Research, April 4

forthcoming American Political Science Review Voter Registration Costs and Disenfranchisement: Experimental Evidence from France By: Braconnier, Céline, Jean-Yves Dormagen, and Vincent Pons Abstract—A large-scale randomized experiment... View Details

Keywords: Sean Silverthorne

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

the experience at Airbnb provides an important lesson for other businesses with similar web platforms. Companies should be reviewing their web design and building in more anonymity. If it’s necessary to provide identifying information of... View Details

Keywords: by Pamela Reynolds; Technology; Travel

22 Jan 2013
First Look

First Look: Jan. 22

physical experience of weight is associated with the emotional experience of guilt and thus that weight intensifies the experience of guilt. Across four studies, we found that... View Details

Keywords: Sean Silverthorne

15 Oct 2007
Research & Ideas

Businesses Beware: The World Is Not Flat

have studied and written about Wal-Mart for more than 20 years. Wal-Mart has certainly expanded during that time, but not without criticism and its own miscalculations. What do Wal-Mart's experiences show us about crossing borders? What... View Details

Keywords: by Martha Lagace

01 Jun 2022
What Do You Think?

Is Stakeholder Management Facing New Headwinds?

ultimately be reflected in long-term earnings and benefit for shareholders? Should they resolve the dilemma in some other way? What do current trends and experiences say about the future of stakeholder management? Is it becoming too... View Details

Keywords: by James Heskett

Research Summary

Political Risk, Foreign Intervention and International Arbitration

The Empire Trap: America's Attempts to Protect Property Rights Overseas, 1898-2008, is a history of the U.S. government's attempts to protect the property rights of American investors when they venture outside the boundaries of the United... View Details

05 Sep 2019
Sharpening Your Skills

Making the Right Technical Hire

discovery—talking with customers and understanding what you need to get to product market fit or grow adoption—then these priorities set the hiring agenda. For example, if you’re realizing that your onboarding process is too complicated, then hiring a User View Details

Keywords: by Julia Austin; Technology

16 Sep 2019
Research & Ideas

Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making

remain after controlling for a large number of observable factors, including the experience of the writer, the agent, and the identity of the studio. “These are big differences, “ says Luo. “It shows that despite all of the potential... View Details

Keywords: by Michael Blanding; Motion Pictures & Video

25 Jul 2016
Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

take root? It starts with the leader and senior team taking a hard look at management or organizational barriers, including the senior leadership team itself. To do this, they must enable truth to speak to power. But Beer says that even... View Details

Keywords: by Roberta Holland; Education

24 Nov 2015
Research & Ideas

Developing Your Next CEO for the Family Business

aggressive change agents. The Non-Family Outsider Non-Family Outsider Alan Mulally (See Fig. 1) had the deep skills and experience needed to change and then grow Ford Motor Company in the worst period ever for the auto industry (with the... View Details

Keywords: Retail; Auto

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

to experiment to see what works best for them. Datar: We also believe that it is important for schools to broaden the types of research that faculty conduct at business schools. The discipline-based research of the last 50 years has... View Details

Keywords: by Martha Lagace; Education

16 Jul 2013
First Look

First Look: July 16

Publications 2013 pub The Network Secrets of Great Change Agents By: Battilana, Julie, and Tiziana Casciaro Abstract—Change is hard, especially in a large organization. Yet some leaders succeed-often spectacularly-at transforming their... View Details

Keywords: Anna Secino

06 Sep 2011
Research & Ideas

The Power of Leadership Groups for Staying on Track

authenticity, which is the essential quality of leaders with high levels of emotional intelligence, or EQ. In my experience I have not seen leaders fail for lack of IQ, but I... View Details

Keywords: by Bill George

03 Aug 2016
What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

of disconnects between theory and reality, such as what leaders say and what they do. Such experiences may help account for the relatively small proportion of employees globally that are satisfied with their... View Details

Keywords: by James Heskett; Education

25 Aug 2009
First Look

First Look: August 25

Working PapersAnger and Regulation Authors:Rafael Di Tella and Juan DubraNBER Working Paper Series, No. 15201, August 2009 Abstract We propose a model where voters experience an emotional cost when they observe a firm that has displayed... View Details

Keywords: Martha Lagace

Publications