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Show Results For
- All HBS Web
(3,923)
- People (27)
- News (765)
- Research (2,303)
- Events (26)
- Multimedia (3)
- Faculty Publications (868)
- 07 May 2009
- Working Paper Summaries
Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry
- 01 Mar 2025
- News
Alumni and Faculty Books
Edited by Margie Kelley Borders and the Self By Chinwe Ajena-Sagna (MBA 2003) Masobe Books “Who are you?” Every border tells a story. Every story has its origins. Tracing a cultural lineage from the beginnings of Igbo history in the ninth century by delineating... View Details
- 01 Dec 1999
- News
Christensen and Vernon Remembered
President Neil L. Rudenstine added, "He was one of Harvard's, and the world's, rare human beings, capable of guiding discussions, courses, or institutions with the kind of ingenuity that is born of deep View Details
- 02 Aug 2004
- Research & Ideas
Health Care Research and Prospects
of specialized institutional problems that one really has to understand and get around to be able to do good research, and there are big opportunities to leverage efforts... View Details
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
ethnic migrant inventors in cross-border transfer of knowledge previously locked within the cultural context of their home regions. Using a unique dataset of Chinese and Indian... View Details
Keywords: Dina Gerdeman
- 06 Feb 2020
- Research & Ideas
What We Learned from Reading Jeff Bezos’ Patents
CEOs expand their knowledge of core businesses and technologies, allowing them greater insight into new advances that could eventually drive their companies' success. In turn, by View Details
- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
- 15 Dec 2024
- News
Alumni and Faculty Books
and fears. Tantalizing possibilities spur us to innovate and explore. Yet, we also strive to reduce uncertainty. Mountain climbers and deep-sea... View Details
- 16 Aug 2024
- In Practice
Election 2024: What's at Stake for Business and the Workplace?
In a US presidential election year with more twists and turns than most in recent memory, many of the issues on the ballot impact business. And keeping politics in the... View Details
Keywords: by Rachel Layne
- 31 Oct 2023
- Research & Ideas
Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change
practices to reinforce inequalities, not only in society, but right here in our company? This is often a challenging step for leaders. If you’re not using scorecards, dashboards or some other measurement system to analyze how everyone’s... View Details
- 04 Sep 2008
- Working Paper Summaries
Wellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization
- 2008
- Working Paper
The Ontological Foundations of Leadership and Performance: Being a Leader, and the Effective Exercise of Leadership, A New Model
By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the (pre-course) introduction document to an experimental course developed by the authors and taught at the U. of Rochester Simon School of Business. The intention of the course is to leave the participants actually being leaders and being able to... View Details
- 01 May 2015
- News
Celebrating and Supporting Leadership
Engage with and support the University in new and mutually beneficial ways Raise funds for current priorities and future flexibility "Let us take... View Details
Keywords: Educational Services
- 2011
- Working Paper
Managerial Practices That Promote Voice and Taking Charge among Frontline Workers
By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing... View Details
Keywords: Communication; Employees; Knowledge Sharing; Knowledge Use and Leverage; Management Practices and Processes; Operations; Business Processes; Performance Improvement
Adler-Milstein, Julia, Sara J. Singer, and Michael W. Toffel. "Managerial Practices That Promote Voice and Taking Charge among Frontline Workers." Harvard Business School Working Paper, No. 11-005, July 2010. (Revised Sept. 2011. Best Theory-to-Practice Paper Award by Academy of Management's Health Care Management Division. Selected for Best Paper Proceedings of the 2011 Academy of Management Meeting.)
- 14 Feb 2005
- Research & Ideas
Desktop Search and Revenue Streams
Yahoo is able to collect data, such as click patterns, from its users and use the information to individually "tune" searches to users' personal tendencies. Such product improvements, Horowitz... View Details
Keywords: by Julie Jette
- 25 Apr 2023
- Op-Ed
How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model
Motors leveraged its marketing and distribution power by buying up manufacturers. A brand like McDonald’s used franchising to achieve the same goal. SHEIN View Details
- 01 Dec 2019
- News
Developing Leaders Who Bridge Business and Engineering
knowledge and skills, and prepare them to be entrepreneurially minded leaders who will address societal problems and develop value-creating... View Details
- 29 Oct 2006
- Research & Ideas
The History and Influence of Andy Grove
book and Grove in this interview. Next week, HBS Working Knowledge will offer a video podcast with Tedlow, as well as a book excerpt. Sean Silverthorne: Why is your book subtitled "The Life View Details
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
forthcoming Journal of International Economics Corporate Debt, Firm Size and Financial Fragility in Emerging Markets By: Alfaro, Laura, Gonzalo Asis, Anusha Chari, and Ugo Panizza Abstract— The post-Global... View Details
Keywords: Dina Gerdeman
- 2013
- Case
Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)
By: Rosabeth M. Kanter, Alexandre Naghirniac, Ai-Ling Jamila Malone and Daniella Suarez
In 2011, Gilberto Dimenstein, a well-known Brazilian journalist, created a new model that connected disparate resources to revitalize Sao Paulo. He wanted his model to expand across Brazil and the world. Dimenstein covered many of the social issues facing Brazil as a... View Details
Keywords: Social Entrepreneurship; Urban Scope; Social Issues; Education; Knowledge Dissemination; Learning; Leading Change; Brazil
Kanter, Rosabeth M., Alexandre Naghirniac, Ai-Ling Jamila Malone, and Daniella Suarez. "Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)." Harvard Business Publishing Case 313-116, 2013. (Harvard Advanced Leadership Initiative.)