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  • Web

Online Leadership and Management Courses | HBS Online

Leadership Principles My favorite part of the program was interacting with my cohort members. I shared valuable experiences and feedback and was able to be a thought partner around strategies View Details
  • 01 Mar 2025
  • News

Alumni and Faculty Books

Edited by Margie Kelley Borders and the Self By Chinwe Ajena-Sagna (MBA 2003) Masobe Books “Who are you?” Every border tells a story. Every story has its origins. Tracing a cultural lineage from the beginnings of Igbo history in the ninth century by delineating... View Details
  • 01 Mar 2008
  • News

Reimagining China and India

the constraints of each country and how to link the two in “corporate symbiosis,” something few have yet to master, says Khanna. Do multinationals lack the knowledge about China View Details
Keywords: Roger Thompson; Business Schools & Computer & Management Training; Educational Services; Management; Retail Trade
  • November 2007
  • Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
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  • December 2021
  • Article

The Evolutionary Nature of Breakthrough Innovation: An Empirical Investigation of Firm Search Strategies

By: Dominika Kinga Randle and Gary P. Pisano
Breakthrough innovation has been an important topic of study for generations of scholars. Previous research in this domain has focused on exploring the way breakthroughs emerge from cumulative combination and recombination of prior technologies and knowledge components... View Details
Keywords: Breakthrough Innovation; Exploration And Exploitation; Search Strategy; Innovation and Invention; Technological Innovation; Strategy
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  • 04 Sep 2008
  • Working Paper Summaries

Wellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization

Keywords: by David James Brunner, Bradley R. Staats, Michael L. Tushman & David M. Upton
  • 25 Apr 2023
  • Op-Ed

How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

Motors leveraged its marketing and distribution power by buying up manufacturers. A brand like McDonald’s used franchising to achieve the same goal. SHEIN View Details
Keywords: by John Deighton; Fashion; Retail; Consumer Products
  • 2011
  • Working Paper

Managerial Practices That Promote Voice and Taking Charge among Frontline Workers

By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing... View Details
Keywords: Communication; Employees; Knowledge Sharing; Knowledge Use and Leverage; Management Practices and Processes; Operations; Business Processes; Performance Improvement
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  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

ethnic migrant inventors in cross-border transfer of knowledge previously locked within the cultural context of their home regions. Using a unique dataset of Chinese and Indian... View Details
Keywords: Dina Gerdeman
  • 02 Aug 2004
  • Research & Ideas

Health Care Research and Prospects

of specialized institutional problems that one really has to understand and get around to be able to do good research, and there are big opportunities to leverage efforts... View Details
Keywords: by Wendy Guild Swearingen; Health
  • 01 May 2015
  • News

Celebrating and Supporting Leadership

Engage with and support the University in new and mutually beneficial ways Raise funds for current priorities and future flexibility "Let us take... View Details
Keywords: Educational Services
  • 2008
  • Working Paper

The Ontological Foundations of Leadership and Performance: Being a Leader, and the Effective Exercise of Leadership, A New Model

By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger

This paper is the (pre-course) introduction document to an experimental course developed by the authors and taught at the U. of Rochester Simon School of Business. The intention of the course is to leave the participants actually being leaders and being able to... View Details

Keywords: Transformation; Business Education; Knowledge; Leadership Development; Leadership Style; Performance Effectiveness; Attitudes; Behavior; Perspective
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  • 06 Feb 2020
  • Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

CEOs expand their knowledge of core businesses and technologies, allowing them greater insight into new advances that could eventually drive their companies' success. In turn, by View Details
Keywords: by Tricia Gregg and Boris Groysberg; Retail
  • 16 Aug 2024
  • In Practice

Election 2024: What's at Stake for Business and the Workplace?

In a US presidential election year with more twists and turns than most in recent memory, many of the issues on the ballot impact business. And keeping politics in the... View Details
Keywords: by Rachel Layne
  • 01 Dec 1999
  • News

Christensen and Vernon Remembered

President Neil L. Rudenstine added, "He was one of Harvard's, and the world's, rare human beings, capable of guiding discussions, courses, or institutions with the kind of ingenuity that is born of deep View Details
  • 2013
  • Case

Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)

By: Rosabeth M. Kanter, Alexandre Naghirniac, Ai-Ling Jamila Malone and Daniella Suarez
In 2011, Gilberto Dimenstein, a well-known Brazilian journalist, created a new model that connected disparate resources to revitalize Sao Paulo. He wanted his model to expand across Brazil and the world. Dimenstein covered many of the social issues facing Brazil as a... View Details
Keywords: Social Entrepreneurship; Urban Scope; Social Issues; Education; Knowledge Dissemination; Learning; Leading Change; Brazil
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  • 01 Dec 2019
  • News

Developing Leaders Who Bridge Business and Engineering

knowledge and skills, and prepare them to be entrepreneurially minded leaders who will address societal problems and develop value-creating... View Details
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

practices to reinforce inequalities, not only in society, but right here in our company? This is often a challenging step for leaders. If you’re not using scorecards, dashboards or some other measurement system to analyze how everyone’s... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • 2025
  • Working Paper

Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

By: Matthew DosSantos DiSorbo, Kris Ferreira, Maya Balakrishnan and Jordan Tong
Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to make... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions
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    Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

    1. Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to... View Details