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  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

the case are JetBlue's dependence on a reservations system that relies on a dispersed workforce (many agents worked flexible hours from home) and the Web—a low-cost solution that works well until thousands of passengers need to rebook at... View Details
Keywords: by Julia Hanna; Air Transportation
  • September 2024
  • Case

Eat App: Building and Monetizing an End-to-End Dining Experience Solution

By: Elie Ofek and Ahmed Dahawy
Founded in 2015 in Bahrain, Eat App was an up-and-coming player in the global restaurant management software business. In early 2024, having shifted to a product-led growth strategy, the company’s co-founders faced a host of decisions that could greatly impact their... View Details
Keywords: Price; Growth and Development Strategy; Product Marketing; Negotiation Deal; Internet and the Web; Value Creation; Profit; Revenue; Applications and Software; Product; Food and Beverage Industry; Technology Industry; Bahrain; United Arab Emirates; Abu Dhabi; Dubai
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  • August 15, 2014
  • Article

Can an Outside CEO Run a Family-Owned Business?

By: Josh Baron and Rob Lachenauer
This article explores the intricate dynamics that often characterize family-owned businesses, shedding light on key archetypes that play prominent roles within these organizations. Using a narrative approach, the article illustrates the challenges faced by leaders... View Details
Keywords: Family Ownership; Personal Characteristics; Family and Family Relationships; Management Practices and Processes
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  • Web

Technology & Innovation - Faculty & Research

on the human creativity literature, we propose that ideation with LLMs is facilitated by their productivity and semantic breadth, which are psychologically analogous to the dual pathways of persistence and flexibility in human ideation.... View Details
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

revisited one of its long-standing talent practices. In their Airport Customer Service (ACS) division, there were two employee groups: ready reserves (part-time customer service representatives who worked more flexible hours dependent on... View Details
Keywords: by Lane Lambert; Air Transportation
  • 23 Oct 2012
  • First Look

First Look: October 23

strategy. Fairness, Efficiency and Flexibility in Organ Allocation for Kidney Transplantation Authors:Dimitris Bertsimas, Vivek F. Farias, and Nikolaos Trichakis Publication:Operations Research (forthcoming) Abstract We propose a... View Details
Keywords: Sean Silverthorne
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

focus on environmental and social good. Time for leaders to dig deeper In this new climate, job seekers have greater power and flexibility in finding employment. As a result, organizations and leaders must reevaluate their value... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • Web

Investing for Impact | Social Enterprise | Harvard Business School

As impact investing has emerged as a new, fast-growing category of private investing, so too has the awareness of the stark disparity between access to capital among small business owners. The Harvard Business School (HBS) Impact Investment Fund seeks to expand access... View Details
  • 09 Jan 2024
  • Blog Post

Insights From Harvard Business School’s Peek Program

Peek is an annual online program for current undergraduate students that provides an opportunity to try out the HBS case method of study, join a leadership development discussion, gain an understanding of the career flexibility and... View Details
  • Web

Human Behavior & Decision-Making - Faculty & Research

flexibility in human ideation. Further, we distinguish between the utility of LLMs as key ideators versus humans as key ideators, conceptualized through the LLM ideation roles of Designer and Writer and of Interviewer and Actor. While... View Details
  • September 2008 (Revised October 2008)
  • Supplement

Shareholder Activists at Friendly Ice Cream (A2)

By: V.G. Narayanan, Fabrizio Ferri and James Weber
The A1 and A2 versions of the “Shareholder Activists at Friendly Ice Cream (A)” split the original A case into two parts. The A1 case ends as activists Sardar Biglari and Phil Cooley prepare to meet with CEO Don Smith at Friendly's headquarters in September 2006. The... View Details
Keywords: Investment Activism; Business and Shareholder Relations; Governing and Advisory Boards; Conflict and Resolution; Lawsuits and Litigation; Business or Company Management; Food and Beverage Industry; United States
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  • 06 Jul 2023
  • News

Lessons from Major League Baseball's Game-Changing Innovations

may not have. We've been around for 150 years, we feel pretty good about our core business model, where we can take 10 years to do something and do it right. And I think in other businesses you got to understand where you are in that curve. Do you have the View Details
  • 22 Nov 2023

2+2 Program and Admissions Information Session

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and feel the flexibility of the MBA degree. Come learn more about the MBA program at HBS including the 2+2 Program, a... View Details
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

first installment. People who got the more flexible contract invested significantly more in their businesses and earned higher returns as a result. Their businesses were bigger three years later, and they are still bigger now, 10 years... View Details
Keywords: by Jen McFarland Flint; Financial Services
  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

ideal solution, according to a new working paper, might be a compromise: Hybrid schedules in which employees roughly split their workweeks between the home and office appear to work best. These schedules allow for the right mix of View Details
Keywords: by Ben Rand
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

competitors. He also contends that downturns can provide a little flexibility because the pressure to deliver short-term financial results is lessened. When all companies are reporting poor results, acting to make your company look a... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • Web

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management - Recruiting

have examples of interns taking on discrete pieces of work that worked out quite well based on their specific background, for example, in public policy or in government.” That emphasis on flexibility to build an eight-week experience that... View Details
  • 09 May 2016
  • Blog Post

What Is the Difference between RC and EC Year?

do with their life and asking others for advice on what to do with mine.  RC year laid the groundwork for engaging conversations, and EC year introduced the flexibility of exploring personal topics.  What You Do in Your Free Time It's not... View Details
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

moment,” he says. “There is no playbook, and the root cause and implications [are] not clear. So, face the crisis, consider worst-case possibilities, and develop a flexible plan to navigate it.” George offers seven practical steps for... View Details
Keywords: by Lane Lambert
  • 04 May 2015
  • Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

connectivity can lead to a premature consensus, to the detriment of organizations that aim to transform information into knowledge. Fostering effective problem-solving requires flexibility—flexible technology, flexible employees, and a... View Details
Keywords: by Carmen Nobel; Video Game; Web Services