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  • 21 Jul 2009
  • First Look

First Look: July 21

1,000 companies in California. ISO 9001 adopters subsequently had far lower organizational death rates than a matched control group of non-adopters. Among surviving employers, ISO adopters had higher growth rates for sales, employment,... View Details
Keywords: Martha Lagace
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2004
  • Research & Ideas

How Women Can Get More Venture Capital

women, about 64 percent of the ones who were in the industry in 1995 were no longer in the industry in 2000. Only 33 percent of the male control group exited the industry in the same time frame. There have been some efforts to introduce... View Details
Keywords: by Mallory Stark & Martha Lagace
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

and, second, that simply assigning a group of people to work together makes them a team. We point out that assigning a team to carry out a job may not always be the best way. Sometimes it's more effective to let a gifted individual do it... View Details
Keywords: by Martha Lagace
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core View Details
Keywords: by Jean Ayers
  • 03 May 2016
  • First Look

First Look, May 3, 2016

involve tensions between local imperatives and boundary-crossing integration. And there are obligation paradoxes, when the goal of maximizing profits for shareholders clashes with the desire to generate benefits for a broader group of... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2012
  • First Look

First Look: August 14

Padraic Kelly became the firm's new managing director (MD). One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size, wherein it was constrained by a structure of having each of the firm's founding... View Details
Keywords: Sean Silverthorne
  • 21 Jan 2014
  • First Look

First Look: January 21

talented members from the so-called excluded group in a society. Related questions include which initiatives are most effective at implementing change in the organization. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 30 Jul 2013
  • First Look

First Look: July 30

listed company and the largest telecom provider in New Zealand, was being divided into two publicly traded companies, Chorus, a telecom infrastructure company, and new Telecom, a telecom retail services provider. In connection with this... View Details
Keywords: Anna Secino
  • 02 Feb 2004
  • Research & Ideas

Where Does Apple Go From Here?

margin to a core group of loyal users and you don't talk much about market share? (Market researchers pinpoint the Mac share at 2 to 4 percent of the overall PC market.) Is this a viable strategy for Apple? A: Over the long run, no. There... View Details
Keywords: by Sean Silverthorne
  • 23 Feb 2010
  • First Look

First Look: Feb. 23

up-or-out knowledge organization, we assess the distinct effects of demographic match with superiors and demographic match with peers on the exit of junior professionals. We find largely cooperative effects of cross-level composition—junior professionals who work in... View Details
Keywords: Martha Lagace
  • 06 Mar 2012
  • First Look

First Look: March 6

  PublicationsStrength in Numbers: The Political Power of Weak Interests Author:Gunnar Trumbull Publication:Harvard University Press, forthcoming Abstract This book investigates the sources of interest group influence has on public... View Details
Keywords: Sean Silverthorne
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

Chung, Doug J., and Das Narayandas Abstract—We collaborate with a Swedish retail chain to conduct a field experiment in which we change the sales force compensation scheme from a monthly to a daily quota plan. This intervention, along... View Details
Keywords: Sean Silverthorne
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

of five doctors believed that DTCA did not provide information in a balanced manner, and a similar proportion felt that it encouraged patients to seek treatments they did not need. Physicians as a group were more equivocal about other... View Details
Keywords: by Manda Salls
  • 18 Feb 2014
  • First Look

First Look: February 18

simply the calm before the storm? Purchase this case: http://hbr.org/product/vodafone-in-japan-a/an/711464-PDF-ENG Harvard Business School Case 711-469 Vodafone in Japan (B) By 2005, Vodafone Group was losing its footing in the... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

is a time-honored approach, particularly in media and entertainment. When space is limited on store shelves and in traditional distribution channels, producers tend to focus on a few likely best sellers, hoping that one or two big hits will carry the rest of their... View Details
Keywords: Martha Lagace
  • 08 Jul 2014
  • First Look

First Look: July 8

to sell condoms are randomly allocated to four groups. Agents in the control group are hired as volunteers, whereas agents in the three treatment groups receive, respectively, a small monetary margin on each... View Details
Keywords: Carmen Nobel
  • 22 Mar 2010
  • Research & Ideas

One Strategy: Aligning Planning and Execution

frame, is the perfect example. Every process, every incentive, every cultural norm was optimized to deliver efficiently, bypassing the retail channel. When the strategy changed, the organization simply did not follow. Execution continued... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=209029 The Restructuring of Daiei Harvard Business School Case 209-060 In 2004, the Industrial Revitalization Corporation of Japan (IRCJ) was given the task of restructuring Daiei, one of the largest... View Details
Keywords: Martha Lagace
  • 29 Sep 2009
  • First Look

First Look: September 29

  Working PapersLocal Dividend Clienteles Authors:Bo Becker, Zoran Ivkovich, and Scott WeisbennerNBER Working Paper Series, No. 15175, July 2009 Abstract We exploit demographic variation to identify the effect of dividend demand on firm payout policy. View Details
Keywords: Martha Lagace

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