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  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

Bill George boasts long and successful executive stints at Honeywell, Litton Industries, and Medtronic—plus, he coined the term “authentic leadership.” Now, he says he and his fellow Baby Boomers need to pass the torch to a new generation of leaders who can View Details
Keywords: by Lane Lambert
  • 2023
  • Working Paper

The Customer Journey as a Source of Information

By: Nicolas Padilla, Eva Ascarza and Oded Netzer
In the face of heightened data privacy concerns and diminishing third-party data access, firms are placing increased emphasis on first-party data (1PD) for marketing decisions. However, in environments with infrequent purchases, reliance on past purchases 1PD... View Details
Keywords: Customer Journey; Privacy; Consumer Behavior; Analytics and Data Science; AI and Machine Learning; Customer Focus and Relationships
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  • 28 May 2013
  • First Look

First Look: May 28

learn the unvarnished truth from relevant stakeholders about how the design and behavior of the organization is misaligned with its goals and strategy. The Strategic Fitness Process (SFP) was designed to... View Details
Keywords: Sean Silverthorne
  • Article

When Dreaming Is Believing: The (Motivated) Interpretation of Dreams

By: Carey K. Morewedge and Michael I. Norton
This research investigated laypeople's interpretation of their dreams. Participants from both Eastern and Western cultures believed that dreams contain hidden truths (Study 1) and considered dreams to provide more meaningful information about the world than similar... View Details
Keywords: Anchoring; Attribution; Dreams; Motivated Reasoning; Unconscious Thought; Communication Intention and Meaning; Judgments; Values and Beliefs; Information; Behavior; Cognition and Thinking; Motivation and Incentives
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  • 14 Jul 2015
  • First Look

First Look: July 14, 2015

academic studies on the periphery of HRM are beginning to adopt such a view. We argue that the HRM studies so far have given us much valuable learning but that the subject has now reached a point where we need to take a wider, more... View Details
Keywords: Sean Silverthorne
  • 24 Jan 2018
  • Research & Ideas

How to Get People Addicted to a Good Habit

behavior affect them today. For example, if a rational addict learns that taxes on cigarettes are going to double in six months, she may be less likely to take up smoking today. Hussam remains agnostic on... View Details
Keywords: by Carmen Nobel
  • 10 Jan 2023
  • Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

life. What made these experiences awful? What do you remember about how you felt, physically and emotionally, about these events? How did they motivate you going forward? Learning What have you learned as a... View Details
Keywords: by Julia Austin
  • 15 Sep 2021
  • Research & Ideas

Don't Bring Me Down: Probing Why People Tune Out Bad News

participant more. They could avoid information and choose A or B directly, or they could learn which is better for the other participant before choosing. The researchers found that individuals frequently avoided information and chose A,... View Details
Keywords: by Kristen Senz
  • 21 Dec 2010
  • First Look

First Look: December 21

Enabling Reliability, Validity, and Knowledge Spill-ins through Inferential Learning Activities Authors:James Oldroyd and Ranjay Gulati Publication:Strategic Entrepreneurship Journal (forthcoming) Abstract This View Details
  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

Kroger, Amazon, and many others have experienced similar conflicts. A recent study finds that “toxic culture”—unethical leadership behavior and disregard for employees’ health, diversity, financial security, and self-respect—is a far more... View Details
Keywords: by Michael Beer
  • Web

Health Care - Faculty & Research

COVID-19 vaccines. Our findings suggest that federal subsidies and pandemic-induced reductions in spending opportunities explain the limited impact. Keywords: Revenue ; Small Business ; Health Pandemics ; Spending ; Consumer Behavior... View Details
  • Web

Faculty & Research - Business History

Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production processes American automakers... View Details
  • 2025
  • Working Paper

Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

By: Matthew DosSantos DiSorbo, Kris Ferreira, Maya Balakrishnan and Jordan Tong
Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to make... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions
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  • 18 Aug 2009
  • First Look

First Look: August 18

  Working PapersFeeling Good about Giving: The Benefits (and Costs) of Self-Interested Charitable Behavior Authors:Lalin Anik, Lara B. Aknin, Michael I. Norton, and Elizabeth W. Dunn Abstract While lay intuitions and pop psychology... View Details
Keywords: Martha Lagace
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

strategy and to learn from actions taken about the effectiveness of changes made. Its focus is on the development of a high-commitment culture. Its means consist of high involvement, and consultants and incentives are relied on far less... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 29 Jul 2021
  • Blog Post

Exploring the Intersection of Business & Health Care: Summer Fellow Derek Soled (MD/MBA 2022)

Office. Specifically, I am working on the COVID-19 Vaccine Confidence and Equity project. Many New York City residents are either hesitant to receive the vaccine or lack access to healthcare facilities to get the vaccine. Using insights from View Details
  • 20 Jul 2011
  • Research & Ideas

Five Discovery Skills that Distinguish Great Innovators

innovative ideas spring. Specifically, innovators engage the following behavioral skills more frequently: Questioning. Innovators are consummate questioners who show a passion for inquiry. Their queries frequently challenge the status... View Details
Keywords: by Jeff Dyer, Hal Gergersen & Clayton M. Christensen
  • 13 May 2024
  • Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

In a visual world, most online retailers still rely on consumers to define and enter their own search keywords. But using images to help shoppers sharpen their queries could push them to buy more, spend more, and feel happier about their purchases. “For a long time,... View Details
Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail
  • 18 Apr 2011
  • Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

moved the team faster, she says. Managers with power spent more time on damage control after assuming an employee had finished the work. That said, the results didn't show that either group was more successful with deadlines or meeting budget requirements. Recognizable... View Details
Keywords: by Kim Girard
  • 28 Jul 2023
  • Blog Post

How I Landed My Manufacturing Internship at HBS

fortunate to receive an offer of an interview during the winter break period and made use of the advice I’d learned in CPD-run behavioral interview seminars to prepare. A few days after the interview, I... View Details