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Publications

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  • All HBS Web  (1,754)
    • People  (5)
    • News  (555)
    • Research  (688)
    • Events  (19)
    • Multimedia  (19)
  • Faculty Publications  (261)

Show Results For

  • All HBS Web  (1,754)
    • People  (5)
    • News  (555)
    • Research  (688)
    • Events  (19)
    • Multimedia  (19)
  • Faculty Publications  (261)
← Page 26 of 1,754 Results →
  • Web

Organizational Behavior - Faculty & Research

Information featured in The New Yorker Kodak's Old-School Response to Disruption By: Ryan Raffaelli More Information HBS Working Knowledge CEOs and Coaches How Important is Organizational 'Fit'? By: Boris Groysberg & Abhijit Naik How big... View Details
  • Web

Introduction – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

School, and his protégé Fritz J. Roethlisberger led a landmark study of worker behavior at Western Electric, the manufacturing arm of AT&T. Unprecedented in scale and scope, the nine-year study took place at the massive Hawthorne Works... View Details
  • Web

MBA Experience - Health Care

than 300 members that comprises MBA students, PhD students, and HBS partners with backgrounds that span all sectors of health care. Student Activities Many opportunities arise, both on and off campus, to engage in health care activities, network with alumni who View Details
  • 13 Mar 2019
  • HBS Seminar

Abhishek Nagaraj, University of California Berkeley Haas School of Business

  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • Web

Latin America - Global

Latin America Mexico City, Montevideo, São Paulo HBS has had a longstanding footprint in Latin America for over 20 years. The Latin America Research Center (LARC) opened in 2000 to satisfy strong interest on the part of the HBS faculty in this dynamic region. As a... View Details
  • 04 Jul 2016
  • Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

on how people work together productively,” Bernstein says. “But they don’t know where to start, or, if they do, all they see are roadblocks in the way.” To that end, he and several colleagues recently launched the Harvard Business School... View Details
Keywords: by Carmen Nobel
  • 17 Aug 2023
  • Research & Ideas

‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

because they are not subject to the decisions of a government or central bank, and feature a limited supply schedule that make Bitcoin resemble digital gold. Investors often don’t stick with crypto for the long haul. Investors seem more... View Details
Keywords: by Ben Rand
  • 21 Oct 2024
  • Research & Ideas

What Happens in Vegas Could Shape the Metaverse

constraints, Stephenson believed a digital world could be truly limitless. Chatter about the metaverse peaked in late 2021, almost three decades after Stephenson’s novel was published, when Mark Zuckerberg announced he would build the... View Details
Keywords: by Scott Nover; Computer; Information Technology
  • 28 Aug 2018
  • First Look

New Research and Ideas, August 28, 2018

implications for pay inequality and pay transparency Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54750 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia... View Details
Keywords: Dina Gerdeman
  • 22 Feb 2024
  • Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

underpin this technology typically subsume the information that users enter, helping the software provide better answers over time. Working Knowledge spoke with Seth Neel, an expert on machine “unlearning” who is an assistant professor at... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

Few companies in the past few years have rocketed to success faster than Uber, Airbnb, and Etsy, which together have transformed the way we hail a cab, plan a vacation, and shop for handmade gifts, respectively. In a previous HBS Working... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • Web

South Asia - Global

construction products. The interactive discussion delved into critical questions about Aashiyana’s potential, Tata Steel’s digital transformation journey, and execution challenges. It sparked insightful perspectives on balancing... View Details
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

show how the trio of disruptive forces (disintermediation, disaggregation, and decoupling) that have figured prominently in other industries disrupted by digitalization (media, travel, publishing) are likely to reshape the structure of... View Details
Keywords: Carmen Nobel
  • Web

Harvard Business School Online Courses & Learning Platforms

Choose a subject area: Digital Transformation Marketing Business Essentials Leadership & Management Entrepreneurship & Innovation Strategy Finance & Accounting Business in Society Now Offering Launching Tech Ventures On-Demand – Start... View Details
  • Web

Podcast - Business & Environment

Bellwether at X, The Moonshot Factory at Alphabet (formerly Google X). Sarah shares how geospatial data and artificial intelligence can help communities and businesses anticipate and respond to climate risks. Sarah shares insights from her View Details
  • Web

Help - Alumni

to those who are not also alumni. When is it appropriate to use the Harvard Business School name or shield logos? Generally, alumni are not permitted to use Harvard Business School logos for any use including gifts, event materials, clothing, print & View Details
  • August 2021 (Revised February 2024)
  • Case

Data Science at the Warriors

By: Iavor I. Bojinov and Michael Parzen
The case explores the development and early growth of a data science team at the Golden State Warriors, an NBA team based in San Francisco. The case begins by explaining the initial rationale for investing in data science, then covers a debate on the appropriate team... View Details
Keywords: Digital Marketing; Analysis; Forecasting and Prediction; Technological Innovation; Information Technology; Analytics and Data Science; Sports Industry; San Francisco; United States
Citation
Educators
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Bojinov, Iavor I., and Michael Parzen. "Data Science at the Warriors." Harvard Business School Case 622-048, August 2021. (Revised February 2024.)
  • Web

Africa - Global

Prof. John Macomber in Kampala On 25 February 2025, Pippa Armerding, Executive Director of the Africa Research Center, joined Professor John Macomber in Kampala, Uganda at an event for alumni and other stakeholders where Prof. Macomber discussed his View Details
  • April 2019 (Revised January 2025)
  • Case

Clear Link Technologies, LLC: Driving Sales with Peer Effects

By: Christopher Stanton, Richard Saouma and Olivia Hull
The importance of a good peer or coworker is widely discussed, but understanding the glue that makes coworkers valuable is less understood. This case sheds light on the importance of peers and the practices and environments that make a group greater than the sum of its... View Details
Keywords: Talent and Talent Management; Interactive Communication; Experience and Expertise; Decision Making; Training; Design; Compensation and Benefits; Knowledge Acquisition; Knowledge Sharing; Human Capital; Working Conditions; Measurement and Metrics; Outcome or Result; Performance; Performance Improvement; Research; Sales; Salesforce Management; Motivation and Incentives; Telecommunications Industry; Utah; United States
Citation
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Stanton, Christopher, Richard Saouma, and Olivia Hull. "Clear Link Technologies, LLC: Driving Sales with Peer Effects." Harvard Business School Case 819-072, April 2019. (Revised January 2025.)
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