Digital Services - Publications - Faculty & Research

07 Apr 2009
First Look

First Look: April 7, 2009

Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of View Details

Keywords: Martha Lagace

Web

Leadership - Faculty & Research

businesses, and realize the full value of GE’s assets. Keywords: Leadership ; Health Industry ; Aerospace Industry ; Industrial Products Industry ; Financial Services Industry ; North America ; Europe Citation Educators Related Nohria,... View Details

01 Dec 2023
News

The Exchange: Help Wanted

emerged, and it’s one that hinges on social skills. Sadun leads the Digital Reskilling Lab at HBS; Fuller co-leads the School’s Managing the Future of Work project. Here, they talk about the rise of soft skills in the C-suite. Your... View Details

Keywords: Educational Services; Educational Services

09 Jun 2015
First Look

First Look: June 9, 2015

the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the... View Details

Keywords: Sean Silverthorne

04 May 2015
Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

Got a problem? Throw some collaboration software at it. It's a common strategy among today's managers: Organizations spend a lot of money on technology that enables employees to tackle problems collectively. Hence, the market is rife with connectivity tools and View Details

Keywords: by Carmen Nobel; Web Services; Web Services

01 Mar 2024
News

Game On

pointing out the features that are designed to convert the casual player, who might otherwise be joining the crowds at the neighborhood rec center, into a club member. Getting out of the rain and not having to wait for court time just scratch the surface of it. Over by... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

and services for Amazon. [div class=infogram-embed data-id=_/4jCyR8RvHi80c0ZOdbho][/div] 2. Jeff Bezos is inventing more, not less Most notably, Bezos’ patent activity increased dramatically post-2007, with 139 of his 154 patents... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

Web

Advisory Board - Entrepreneurship

Engineering. Michael Cline (MBA 1985), Accretive Technology Partners J. Michael Cline is the founding Partner of Accretive Technology Partners, LLC, a private equity firm focused on building market leaders in the business process outsourcing, software, and IT View Details

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic, which will appear in the journal Information and Organization. Perlow, Whillans, and HBS doctoral student Aurora Turek interviewed 51 knowledge workers at a professional View Details

Keywords: by Kristen Senz

Web

Loan Reduction - Entrepreneurship

Eligible ventures include product- or service-based for-profit ventures, both digital and physical. Products may include software, hardware, consumer goods, commercialized technology, etc. The program does not support professional View Details

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

inbound call center, working in six divisions selling different digital services, such as cable TV packages, cellular phone plans, and internet connectivity services. The researchers learned of an impending compensation cut in one... View Details

Keywords: by Rachel Layne

Web

Online Entrepreneurship & Innovation Courses | HBS Online

New Credential of Digital Innovation and Strategy Build the skill set and strategic acumen to compete in the digital world through a combination of forward-looking coursework, unique team activities with a... View Details

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

and service its own customer relationships and manage the effectiveness and efficiency of its sales funnel. Currently, a team of chat representatives worked with marketing to qualify and prime prospects for HubSpot’s sales team. Could... View Details

Keywords: Dina Gerdeman

30 Nov 2021
In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details

Keywords: by Lynn Schenk and Dina Gerdeman

25 Aug 2022
News

Understanding the Digital, Data, and Design Institute at Harvard

design and software engineering capabilities to enable faculty research, and administrative services to launch and run labs efficiently and to coordinate relationships with external partners. REINVENTING THE FUTURE OF BUSINESS Harnessing... View Details

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

from decades of teaching students from the Gen X, Millennial, and Gen Z eras. George and coauthor Zach Clayton, CEO of the digital marketing firm Three Ships, urge young leaders to usher in a new way of doing business—one based on... View Details

Keywords: by Lane Lambert

2008
Working Paper

The Architecture of Platforms: A Unified View

By: Carliss Y. Baldwin and C. Jason Woodard

The central role of "platform" products and services in mediating the activities of disaggregated "clusters" or "ecosystems" of firms has been widely recognized. But platforms and the systems in which they are embedded are very diverse. In particular, platforms may... View Details

Keywords: Digital Platforms; Industry Clusters; Infrastructure; Information Infrastructure; Digital Platforms

Citation

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RGE Report - Race, Gender & Equity

emotions and leads us to take the next step forward. A practicable hope must be accompanied by action, and it must have an element of pragmatism that grounds it in reality. [...] Read more 04 Jun 2025 The Strategic Case for Diversity in View Details

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

can't seem to get innovation right. When companies keep improving their existing products and services to meet their best customers' needs, they eventually run into the "innovator's dilemma." By doing everything right, they... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

Web

The Railroads: The First Big Business - Railroads and the Transformation of Capitalism | Harvard Business School

technological systems among state railroads began to emerge. Coordination of functions became not a choice but a necessity in order for the railroads to perform even the most basic services of running on time and avoiding catastrophic... View Details

Publications