Filter Results:
(1,165)
Show Results For
- All HBS Web
(1,165)
- People (2)
- News (299)
- Research (726)
- Events (2)
- Multimedia (3)
- Faculty Publications (165)
Show Results For
- All HBS Web
(1,165)
- People (2)
- News (299)
- Research (726)
- Events (2)
- Multimedia (3)
- Faculty Publications (165)
- 17 Nov 2016
- News
Wired for Innovation
customers in Arkansas, Tennessee, and other states in the Mid-South and Southeast. “Picture a 700-mile stretch of overhead, direct-current wires that requires easements from thousands of private landowners and approvals from dozens of... View Details
- 02 Jun 2014
- Research & Ideas
Excerpt: ‘A Social Strategy’
immediate benefits that made it easy to justify future investments into using social channels to power the company's strategy. It also stands in marked contrast to the firms pursuing the first approach, which sought to engage with View Details
- 01 Jun 2020
- What Do You Think?
Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?
product offerings, start treating the third party suppliers like partners, and invest in local distribution centers.” Other concerns included those associated with changing customer shopping habits, the use of new technologies, and... View Details
- 01 Mar 2005
- News
Lighting It Up
used to be a one-season event,” Wilkins noted. “Now most customers want to leave lighting up year-round because it signifies a special event.” Wilkins is excited by the prospect that more American cities may come to look like Hong Kong... View Details
- 02 May 2011
- Research & Ideas
Casino Payoff: Hands-Off Management Works Best
look at banks, for example, they have localized decision rights in many cases, where branch managers and even some tellers have the ability to make loan decisions or give customers a better rate than what the guidelines say. In sales... View Details
- 01 Jun 2009
- News
Alumni Books
market-segmentation scheme for reconfiguring your offerings to reduce costs while delivering new value to customers; lessening innovation risks with strategic experiments and alliances with customers; and appealing to increasingly value-conscious View Details
- 01 Mar 2015
- News
Case Study: The Speed of Light
2008), offers this case study to HBS alumni: “There are many reasons for us to pursue diversification. Our client pool is made up of relatively small, local solar markets, and installations will eventually slow down; many customers (as... View Details
- 01 Sep 2009
- News
Ready for Launch
that provides incentives to employees while generating profits and growth.” The plan: Rechargeable batteries are a safe, clean, affordable energy source. Each battery has the size and weight of a brick and can be delivered directly to View Details
Keywords: Electric Power Generation, Transmission, Distribution; Electric Power Generation, Transmission, Distribution; Electric Power Generation, Transmission, Distribution; Electric Power Generation, Transmission, Distribution; Electric Power Generation, Transmission, Distribution; Electric Power Generation, Transmission, Distribution; Electric Power Generation, Transmission, Distribution; Electric Power Generation, Transmission, Distribution
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
very narrow slice. They know exactly the kind of customer they're looking at and they can go at them. Of course, this was subject then to other influences like the Russian influences, but I just felt that this goes way beyond Cambridge... View Details
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
insatiable need to learn about other cultures." A knack for cross-boundary partnering. "You need to feel comfortable engaging a team in India and giving them as much power as a team in Germany or the United States. There's a... View Details
Keywords: by Julia Hanna
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what matters. Science Lessons: What the Business of Biotech Taught Me about Management by Gordon... View Details
James L. Broadhead
Broadhead reshaped the FPL Group to be more competitive through a major streamlining program. He eliminated 80% of the corporate procedures and shortened the remaining 20%. Under Broadhead's tenure, FPL’s customers bought their electric... View Details
Keywords: Utilities & Energy
- 01 Apr 2001
- News
Books: Brand New
Koehn examines six business pioneers across three centuries to better understand, as she puts it, how “individual entrepreneurs and companies translate a few buyers’ curiosity about new products into widespread customer loyalty.” The six... View Details
- 08 Mar 2012
- Research & Ideas
Unplugged: What Happened to the Smart Grid?
efficiency, remote troubleshooting, and customer personalization—has been delayed despite wide acceptance by many experts that the existing power system is falling far short of America's energy needs. In... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
Thanks to the Internet, customer management software, and the success of Dell, the concept of order management and customer focus has proven profitable for those companies that have embraced it. They... View Details
Keywords: by Sarah Jane Johnston
- 01 Feb 2001
- News
HBSi Combines HBS Content with State-of-the-Art Technology
who will serve as chief content officer and chairman of HBSi. "We believe that through the power of HBSi's custom education approach, we can help nurture an accomplished and influential group of managers and... View Details
Richard M. Schulze
Schulze transformed his small Sound of Music electronic store into an electronics retailing giant – Best Buy. Schulze introduced mass-merchandising techniques to the electronics marketplace and helped to transform the shopping process into a personal experience,... View Details
Keywords: Retail
- 01 Sep 2010
- News
You’ve Been YouTubed
company’s response won praise. But students did not agree on whether United should have used the incident to make an affirmative statement on customer service, or should simply have kept a low profile and waited for attention to subside.... View Details
- 29 Mar 2016
- First Look
March 29, 2016
and chain merchants have more bargaining power than smaller and independent merchants. The difference in bargaining power between different types of merchants, interestingly, is more substantial on... View Details
Keywords: Sean Silverthorne
- 01 Mar 2012
- News
Making Finance Personal
there’s one thing I’ve learned in business, it’s the power of rapid-fire experimentation: enabling your team to test, rapidly change, iterate, and test again. Run experiments with customers and let them... View Details