Critical Performance Variables - Publications - Faculty & Research

14 May 2013
First Look

First Look: May 14

But, surprisingly, athletic success impacts applications even among academically stronger students. 2006 Harvard Business Review The Performance Frontier: Innovating for a Sustainable Strategy By: Eccles, Robert G., and George Serafeim... View Details

Keywords: Sean Silverthorne

05 Jun 2023
What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

appreciated Jenny Odell’s thesis that “doing nothing” offers us several useful “tools,” including those of repair (personal reflection and recovery), “a sharpened ability to listen”—a critical resource in a world dominated by telling and... View Details

Keywords: by James Heskett

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Levels of Government - Institute For Strategy And Competitiveness

the policy process. They control different policy tools (e.g., legal, budget) and perform different functions (e.g., creating laws, designing programs). Clarifying the roles and responsibilities of different levels of government is View Details

10 Feb 2020
In Practice

6 Ways That Emerging Technology Is Disrupting Business Strategy

involving artificial intelligence (AI), data analytics, and the Internet of Things are changing the way business leaders think about strategy. Here’s what they said: 1. Talent and data are more critical than ever “Traditionally,... View Details

Keywords: by Danielle Kost

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Faculty & Research | Social Enterprise | Harvard Business School

public school districts in the United States. These efforts have resulted in more than 30 case studies focused on adapting and applying management concepts within urban public school systems to drive improved performance and on using... View Details

24 Apr 2017
Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

team to deliver strong near-term performance while continuing to invest in her transformation strategy. Nooyi’s arch-rival, Coca-Cola CEO Muhtar Kent, decided instead to concentrate on sugar-based soft drinks while ignoring these obvious... View Details

Keywords: by Bill George; Auto; Food & Beverage

07 Jun 2023
Blog Post

My One Case: MBA Class of 2023 Looks Back

how well I did in school. The Peterson case made me realize that career success from a managerial perspective is less about individual contribution and performance and more about team-based collaboration. It made me think about questions... View Details

Article

Moving Forward from COVID-19: Organizational Dimensions of Effective Hospital Emergency Management

By: Mariam Krikorian Atkinson, Nicholas Cagliuso, John Hick, Sara Singer, Elizabeth Bambury, Tuna Cem Hayirli, Masha Kuznetsova and Paul Biddinger

Federal investment in emergency preparedness has increased notably since the 9/11 attacks, yet it is unclear if and how U.S. hospital readiness has changed in the 20 years since then. In particular, understanding effective aspects of hospital emergency management... View Details

Keywords: COVID-19; Hospital Preparedness/response; Urban/rural Hospitals; Emergency Management; National Strategy; Health Pandemics; Crisis Management; Performance Effectiveness; Governance; Policy; United States

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Leadership - Faculty & Research

and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees perform better when they can try out new ideas and approaches within certain zones of privacy. Organizations allow them... View Details

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

Gibson. To help us, we brought on stage a group of performers from Second City, the Chicago-based company that established the first ongoing improvisational theater troupe. Second City is the place where Tina Fey, Bill Murray, and many... View Details

Keywords: by Francesca Gino

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Social Enterprise - Faculty & Research

Beiting Cheng, Ioannis Ioannou and George Serafeim In this paper, we investigate whether superior performance on corporate social responsibility (CSR) strategies leads to better access to finance. We hypothesize that better access to... View Details

13 Feb 2020
Book

Open Your Organization to Honest Conversations

buying Alstom, GE’s chief energy competitor, but ignored warnings from wary board directors and senior executives who claimed Alstom had made bad deals and otherwise performed poorly. Since the acquisition, Alstom has struggled—and today... View Details

Keywords: by Dina Gerdeman

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

Broadly, the researchers show that the FBI dealt with hammering out the “what we do” aspect of organizational change for years before really addressing the “who we are” part. “The FBI offers a critical lesson for managers,” says... View Details

Keywords: by Carmen Nobel

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Interviewing - Alumni

understand the hours and travel required and I am comfortable with them. Disability Status Illegal : Do you have any disabilities? How is your health? Legal : Are you able to perform this job with or without reasonable accommodation?... View Details

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

benchmark somebody's performance for pay? If the benchmark keeps changing, it complicates several things. So there’s a simple advantage that comes from using standard frameworks. Awada: I take a much more practical view. In the last five... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

19 Jun 2007
First Look

First Look: June 19, 2007

Human beings are critical to the functioning of the vast majority of operating systems, influencing both the way these systems work and how they perform. Yet most formal analytical models of operations assume that the people who... View Details

Keywords: Martha Lagace

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

refinements or radical breakthroughs, improve the performance of established products and services along the dimensions that mainstream customers in major markets historically have valued. Examples: a microprocessor that enables personal... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

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Resources - Christensen Center for Teaching & Learning

how they can be prepared. In discussing the value of a well-written teaching note, this case highlights the critical structural elements of preparing for an effective class: timing, pastures, transitions, identifying potential pitfalls,... View Details

05 Jul 2022
What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

institution,” commented that, “it is my experience that a critical component of the leader’s job is to ensure that proper, meaningful consideration is given to the unique balance of the needs of each of the corporate stakeholders Balance... View Details

Keywords: by James Heskett; Manufacturing; Shipping; Transportation

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

varies, and there are interesting differences to look at, but the fundamental chicken-and-egg issue is the same. Q: Why is it important to understand how these markets are vertically and horizontally integrated? A: The vertical and horizontal business scope of... View Details

Keywords: by Sean Silverthorne; Technology

Publications