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Show Results For
- All HBS Web
(1,366)
- People (9)
- News (454)
- Research (658)
- Events (3)
- Multimedia (5)
- Faculty Publications (195)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced... View Details
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we... View Details
Keywords: by Ranjay Gulati
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
Works on the subject of leadership weigh down bookstore shelves the world over. Tomes tell you how to be a 30-second manager, how to inspire your employees like Churchill, and the three keys to "strength-based leadership."... View Details
- Web
Financial Accounting Online Course | HBS Online
understand financial statements and communicate financial results. My job is project-based, and I'm currently leading the operational functions of a system-wide IT implementation, a project that affects the daily work of a few thousand... View Details
- 25 Aug 2014
- HBS Case
Starbucks Reinvented
work to relax and enjoy the small, affordable luxury of a special coffee beverage seemed to resonate with the social and economic moment, she recalls. Six months later she met Howard Schultz, an entrepreneur who acquired the company in... View Details
- Web
Team - Case Method Project
which received the MacArthur Award for Creative and Effective Institutions. In 2013, David launched a case-based course on the history of American democracy for Harvard undergraduates and MBA students. The success of this course inspired... View Details
- 17 Jan 2018
- Research & Ideas
If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer
workers to pursue personal interests at work, Rouen says. “Yes, people work for money, but they also work for other things. Firms should think creatively about how to retain... View Details
Keywords: by Dina Gerdeman
- 19 Apr 2010
- Research & Ideas
The History of Beauty
disinclined to conform to assumed gender stereotypes by working on beauty. The fashion industry, which is also huge, suffers from the same lack of attention from management researchers. Q: You write, "Beauty emerges as an industry which... View Details
- 01 Mar 2023
- What Do You Think?
How Much Does 'Deep Purpose' Matter to the Bottom Line?
employees. Nikos Mourkogiannis cited four types of purpose that provide “sources of energy” for an organization: Heroism: The desire to change the world and society. Discovery: The challenge of adventure and innovation characterized by entrepreneurs willing to View Details
Keywords: by James Heskett
- 17 Nov 2015
- First Look
November 17, 2015
prowess, productivity, and ultimately prosperity. This chapter describes recent work in economics and management scholarship on how firms grow, with specific focus on questions surrounding the types of innovations that large and small... View Details
Keywords: Sean Silverthorne
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
forthcoming New York: Dey Street Books Rebel Talent: Why It Pays to Break the Rules at Work and Life By: Gino, F. Abstract—The world’s best chef. An airline captain who brought his flight to safety in a daring water landing. A magician... View Details
Keywords: Sean Silverthorne
- 11 Jan 2011
- First Look
First Look: Jan. 11
Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others; 2) Manage a network: Understand how power and influence work in your organization and build a network of... View Details
Keywords: Sean Silverthorne
- 04 Apr 2023
- Book
Two Centuries of Business Leaders Who Took a Stand on Social Issues
While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
- 05 Sep 2006
- First Look
First Look: September 5, 2006
Working PapersNone this week Cases & Course MaterialsCreating Meaning for the Customer: The Case of GMACI Harvard Business School Case 106-073 Excellence in exploiting customer information and leveraging its affiliation to the GM... View Details
Keywords: Sean Silverthorne
- Web
Social Enterprise - Faculty & Research
have a long standing deal with him. [. . .] As with our other talent, we work hard to support their creative freedom—even though this means there will always be content on Netflix some people believe is... View Details
- 16 Apr 2013
- First Look
First Look: April 16
service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed account managers who served JLL's corporate clients. Markets housed brokers specialized in a certain geography. JLL helped drive integration between Accounts... View Details
Keywords: Sean Silverthorne
- 23 May 2019
- News
Tracy P. Palandjian, MBA 1997
spouse, Leon Palandjian, whom she met her sophomore year. It is apt that upon graduation she received the John B. Imrie Memorial Award for her “joyous affirmation of life” and “ability to respond creatively to difficult situations.”... View Details
Keywords: Susan Young
- Web
Advisory Board - Entrepreneurship
involved or started a number of entrepreneurial ventures. While working three days a week at AOL, he bootstrapped Compare.com , which enabled customers to compare prices on everything from PCs to mortgages. Later, He View Details
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
voracious consumers of theory. Every plan a manager makes, every action a manager takes, is based on some implicit understanding of what causes what and why. The problem is, managers all too frequently use a one-size-fits-all theory. But the ground beneath them... View Details
- 13 Apr 2009
- Research & Ideas
Kind of Blue: Pushing Boundaries with Miles Davis
Ask jazz fans the world over to name their favorite compilation, and chances are their response is Kind of Blue. With music that is sophisticated and sublime, spare yet complex, trumpeter and composer Miles Davis (1926-1991) reached dazzling new heights of View Details