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- All HBS Web (985)
- Faculty Publications (297)
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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
"When Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." "Our research shows that values must be managed with care," Cha and Edmondson say. Below, they join forces for an... View Details
Keywords: by Martha Lagace
- 24 Mar 2009
- First Look
First Look: March 24, 2009
Information" (CWCI). The instructions that follow use datasets from three of the cases in the course: "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel," HBS No. 106-029;... View Details
Keywords: Martha Lagace
- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
its contracts with ICE, and with other clients who directly enable ICE,” the message said. “As the people who build the technologies that Microsoft profits from, we refuse to be complicit. We are part of a growing movement, comprised of... View Details
- 28 Jun 2004
- Research & Ideas
Microfinance: A Way Out for the Poor
capital in Latin America. Chu still runs Pegasus but also joined HBS in 2003. His courses include "Effective Leadership of Social Enterprise" and "New Opportunities in Emerging Markets," the latter about managing... View Details
Keywords: by Martha Lagace
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
increases," write the authors of How to Identify the Best Customers for Your Business, published in the Winter 2013 issue of the MIT Sloan Management Review. “Ineffective opportunity management... View Details
Keywords: by Sean Silverthorne
- 29 Sep 2015
- First Look
September 29, 2015
as early as possible during EHR optimization. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49754 2015 Journal of Product & Brand Management The Nobel Prize: The Identity of a Corporate Heritage Brand By: Urde,... View Details
Keywords: Sean Silverthorne
- 14 Feb 2017
- First Look
First Look at New Research: February 14
approached a private, for-profit chain of addiction treatment centers about offering the app to its clients as a support tool for the recovery process once they completed treatment. The chain’s management... View Details
Keywords: Sean Silverthorne
- 05 May 2009
- First Look
First Look: May 5, 2009
not the end goal. In fact, cost cutting and restructuring are simply the first steps in repositioning and leading a company and industry through the crisis and in defining how business will be conducted in the future. This paper describes how IBM View Details
Keywords: Martha Lagace
- 14 Nov 2007
- First Look
First Look: November 14, 2007
like YouTube, to manage controversy. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=508047 HCA, Inc. (B) Harvard Business School Supplement 208-070 Supplements the (A) case. Purchase this supplement: View Details
Keywords: Martha Lagace
- 18 Aug 2009
- First Look
First Look: August 18
one mechanism for capturing the performance benefits of diversity in experience and provide insight into how the management of experience accumulation affects team performance. Download the paper:... View Details
Keywords: Martha Lagace
- 11 Nov 2014
- First Look
First Look: November 11
and the recent allegations against the Firm's former Managing Director, Rajat Gupta. Three months earlier Senior Partner, Anil Kumar, plead guilty to providing confidential information about McKinsey clients... View Details
Keywords: Sean Silverthorne
- 24 Jan 2012
- First Look
First Look: Jan. 24
Authors:Mary J. Benner and Mary Tripsas Publication:Strategic Management Journal (forthcoming) Abstract New industries sparked by technological change are characterized by high technological, market, and competitive uncertainty. In this... View Details
Keywords: Sean Silverthorne
- 12 Aug 2014
- First Look
First Look: August 12
provider" offering financing solutions including debt and equity, investment banking, brokerage, and asset management services to clients in the infrastructure sector. With nearly 50% of its employees... View Details
Keywords: Sean Silverthorne
- 10 Apr 2007
- First Look
First Look: April 10, 2007
School Case 207-084 Following a successful model in Europe, JP Morgan has introduced a set of five U.S. retail mutual funds with an investment philosophy and marketing strategy grounded in behavioral finance. The asset management group... View Details
Keywords: Martha Lagace
- 20 Jun 2016
- Research & Ideas
When Predicting Other People's Preferences, You're Probably Wrong
predicting other people’s tastes, we tend to assume that liking one thing precludes enjoying another, dissimilar option. (Photo: iStockphoto) For example, a real estate agent might forego the opportunity to show a mid-century modern home to a View Details
- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
happened in natural gas in the late 1980s and early 1990s. And, there's always money to be saved in industrial sourcing. If management really focuses on purchasing and puts effort into it, you can always save money by creating more... View Details
- 27 Jan 2015
- First Look
First Look: January 27
management of public schools, demonstrates the challenges and opportunities related to private sector involvement in the delivery of a public good. Follows the organization from its start-up through its initial public offering and,... View Details
Keywords: Sean Silverthorne
- 08 May 2013
- Research & Ideas
A Company’s Evolving View of Gender Equity
1991 and 2009, a period when the growing number of highly educated women in the workforce tested widely held understandings about gender and professional work, write the authors, Harvard Business School professors Lakshmi Ramarajan and Kathleen L. McGinn, and Simmons... View Details
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
Management Practice in Business Administration at Harvard Business School, who recently published a paper on the topic of technology commoditization in MIT Sloan Management Review. According to Shih,... View Details