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  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

overview of key issues that Lebowitz and his team must consider as they plan for the firm's growth—how to raise capital, how to gauge the optimal size for the company, and how... View Details
Keywords: Martha Lagace
  • 07 May 2013
  • First Look

First Look: May 7

concentration of entrepreneurship and innovation in the United States. We discuss rationales for the agglomeration of these activities and the economic consequences of clusters. We identify View Details
Keywords: Carmen Nobel
  • December 2009
  • Article

Closing the Customer Feedback Loop

By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Related

    Cynthia A. Montgomery

    Professor Montgomery's research centers on strategy and corporate governance. Of particular interest are the unique roles leaders play in developing and implementing strategy; the means organizations use to create value across multiple lines of business; and issues... View Details

    • 22 Nov 2016
    • First Look

    November 22, 2016

    some policy implications for regulators designing third-party monitoring regimes. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51917 The Search for Peer Firms: When Do Crowds Provide Wisdom? By: Lee, Charles M.C., Paul... View Details
    Keywords: Sean Silverthorne
    • Research Summary

    Overview

    By: Shunyuan Zhang
    Professor Zhang uses machine learning to address marketing problems that have arisen within the nascent sharing economy. She conducts rigorous analyses of structured and unstructured data generated by new sharing economy platforms to address important issues emerging... View Details
    • 25 Jul 2019
    • Blog Post

    Advancing a More Sustainable World with an MBA/MPA-ID

    was my work with a power plant, the UN Framework Convention for Climate Change, or local county governments, financial returns often superseded the "green value" of projects. I quickly learned that beyond health or environmental benefits, government View Details
    • 17 Oct 2016
    • HBS Case

    Business Solutions That Help Cut Food Waste

    As much as 40 percent of food grown in the United States for human consumption is wasted. Source: Eivaisla After decades of wasteful food practices, where perfectly good food is discarded even as poverty keeps many families hungry, solutions are starting to come... View Details
    Keywords: by Dina Gerdeman; Food & Beverage
    • March 2020
    • Case

    Brazil: Contesting the Rules of Government

    By: Sophus A. Reinert and Jonathan Schlefer
    Brazilian factions so fiercely opposed one another that for a century and a half they had contested not just state policies but the rules and structure of the state itself. Was this politics, so unlike the Western political ideal, sign of an immature or failing... View Details
    Keywords: Governance; Policy; Government Administration; Government and Politics; Social Issues; Brazil
    Related
    • January 2014 (Revised November 2014)
    • Case

    Legislative Choices for U.S. Corporate Tax Reform

    By: Robert C. Pozen and Eric Lonstein
    This case asks students to wear the hat of a policymaker to explore the politically charged issues around corporate tax reform in the U.S. View Details
    Keywords: Tax Accounting; Policy-making; Political Economy; Policy; Taxation; United States
    Related

      John F. Batter

      John Batter is a retired Litigation Partner in the Boston Office of Wilmer Cutler Pickering Hale and Dorr LLP where his practice focussed on on the defense of public and private companies and their directors and management against breach of fiduciary duty claims and... View Details

      • November 1994 (Revised September 1996)
      • Case

      RiceSelect

      By: Alvin J. Silk and Mary Shelman
      In August 1994, Robin Andrews, President of RiceTec, Inc., faces a critical decision that will affect his firm's future: what policy should RiceTec follow for supplying grocery retailers with private label merchandise? RiceTec, a small privately owned firm engaged in... View Details
      Keywords: Cash Flow; Leadership; Growth and Development Strategy; Brands and Branding; Marketing Strategy; Supply Chain Management; Private Ownership; Research and Development; Conflict Management; Agriculture and Agribusiness Industry; Agriculture and Agribusiness Industry
      Related
      • February 2009 (Revised March 2009)
      • Case

      AFSCME vs. Mozilo...and "Say on Pay" for All! (A)

      By: Fabrizio Ferri and James Weber
      Union seeks to protect its pension funds through shareholder activism focused on corporate governance and executive compensation. The case uses Countrywide Financial as an example. Richard Ferlauto, director of pensions and benefits policy at the AFSCME, the largest... View Details
      Keywords: Financial Crisis; Mortgages; Investment Activism; Investment Funds; Corporate Governance; Governing and Advisory Boards; Executive Compensation; Labor Unions; Business and Shareholder Relations; United States
      Related
      • March 2024
      • Article

      When Are Social Protests Effective?

      By: Eric Shuman, Amit Goldenberg, Tamar Saguy, Eran Halperin and Martijn van Zomeren
      Around the world, people engage in social protests aimed at addressing major societal problems. Certain protests have led to significant progress, yet other protests have resulted in little demonstrable change. We introduce a framework for evaluating the effectiveness... View Details
      Keywords: Protests; Social Issues; Outcome or Result; Measurement and Metrics; Power and Influence; Motivation and Incentives
      Related
      • 07 Jan 2015
      • What Do You Think?

      SUMMING UP: What Are the Limits On Workplace Transparency?

      company." Laurence Rohde added that "not being open and honest has been the downfall of many American businesses." Vishwanath Pujar commented that, "each organization should have an internal 'right to information'... View Details
      Keywords: by James Heskett
      • 29 Sep 2011
      • Sharpening Your Skills

      Sharpening Your Skills: Leveraging Intellectual Property

      Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered What are the keys to monetizing IP? How should I think about file-sharing View Details
      Keywords: Re: Multiple Faculty
      • 19 Jul 2016
      • News

      Trump Says He’s a Great Negotiator, but the Evidence Says Otherwise

      • May 28, 2019
      • Other Article

      How Russia Found a Disinformation Haven in America

      By: Rawi Abdelal and Galit Goldstein
      The Mueller Report established that “the Russians” undertook information operations campaigns to meddle in the 2016 U.S. presidential election. Though this has been clear for a long time, Americans continue to discuss Russian information operations in the wrong way.... View Details
      Keywords: Elections; Donald Trump; Political Elections; National Security; Information Technology; Governing Rules, Regulations, and Reforms; Social Media; Russia; United States
      Related
      • 06 Apr 2015
      • Research & Ideas

      After Germanwings, More Attention Needed on Employee Mental Health

      him fly at all. That discussion is a rare surfacing of an issue too often ignored—the problem of mental health in the workplace. “A very interesting question to ask is whether the tragedy will be good or bad for treatment View Details
      Keywords: by Michael Blanding; Health; Air Transportation
      • 22 May 2007
      • First Look

      First Look: May 22, 2007

      J. Gomes, Laurence J. Kotlikoff, and Luis M. Viceira Abstract Governments are known for procrastinating when it comes to resolving painful policy problems. Whatever the political motives for waiting to... View Details
      Keywords: Martha Lagace