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Show Results For
- All HBS Web
(7,704)
- People (9)
- News (1,559)
- Research (5,455)
- Events (17)
- Multimedia (34)
- Faculty Publications (3,770)
- 01 Feb 2021
- News
WFH Doesn’t Have to Dilute Your Corporate Culture
- 27 Jul 2015
- Research & Ideas
The ‘Promotion’ That Makes You Feel Bad
frustrated employees among Japanese speakers, but also affected their work performance and promotions. The Favored Side Of The Strategy Her most recent research, though, flipped the question on its head. Her research team delved into how... View Details
Keywords: by Roberta Holland
- March 2023
- Teaching Plan
Into the Raging Sea: Final Voyage of the SS El Faro
By: Joseph B. Fuller and Mel Martin
Teaching Plan for HBS Case No. 321-014. View Details
- Profile
Kevin Nazemi
Kevin Nazemi chose Microsoft after graduation from MIT for the chance to turn a small market presence into something much bigger. “When I arrived, our Customer Relationship Management (CRM) product had... View Details
- 23 Jul 2013
- First Look
First Look: July 23
30-year customer of Filene's Basement, a retailer offering fashion goods at discounted prices, who was eventually fired by the firm. The case traces how company actions taken in the name of customer relationship View Details
Keywords: Anna Secino
- May 2006 (Revised July 2007)
- Case
Creating Meaning for the Customer: The Case of GMACI
Excellence in exploiting customer information and leveraging its affiliation to the GM group are among the strategic options that GMAC Insurance CEO Gary Kusumi is considering. GMAC Insurance, the wholly-owned auto insurance subsidiary of General Motors, formed through... View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Knowledge Use and Leverage; Strategy; Auto Industry; Insurance Industry
Martinez-Jerez, Francisco de Asis, Nathan Mangum, and Joshua Bellin. "Creating Meaning for the Customer: The Case of GMACI." Harvard Business School Case 106-073, May 2006. (Revised July 2007.)
- 26 Nov 2021
- News
Organizations Need a Dynamic Approach to Teaching People New Skills
- 31 Mar 2023
- Blog Post
How to Come Out at Work
Justin Schlacks (MBA 2023) shared, “My biggest piece of advice is to be confident in who you are and to bring your full self to work each day. Being your authentic self helps to build relationships with colleagues, increase job... View Details
- 02 Nov 2020
- Blog Post
2+2 Where Are They Now Spotlight: Tyler Teykl (MBA 2017)
advisor. I leveraged the summer trying out the advisor role through a management consultant internship at McKinsey. In three short months, I learned that the coaching wasn’t my primary color. I get fulfillment being inside the operations... View Details
- 09 Oct 2017
- Research & Ideas
Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements
to explore the impact of a specific media source on the business landscape. "Depending on what the media reports on, it can actually create reputational costs for firms," says Jonas Heese, an assistant professor in the Accounting & View Details
Alan C. Greenberg
As head of one of the nation’s leading securities trading, investment banking, and brokerage firms, Greenberg became a legend with his ability to both deliver profits and champion ethics. Greenberg encouraged his Bear Stearns employees to... View Details
Keywords: Finance
Levels of Meaning
Serge Heftler-Louiche, former manager of Coty. Another example is I.M. Singer, namesake of the Singer sewing machine empire. Singer himself was an odd, eccentric character, but his partner, Edward Clark, had the regimented business mind.... View Details
- 01 Jun 2001
- News
Making A Difference: HBS Club of Puget Sound Reaches Out to Young Alumni
Tracy E. Kwiker (MBA 1995) arrived in Seattle three and a half years ago when she was promoted to manage store operations for a Toys “R” Us region in the Pacific Northwest. Eager to establish contacts in her new community, Kwiker began... View Details
Keywords: Elena N. Berg
- October 2004 (Revised July 2011)
- Case
AT&T 2000-2004
By: Stephen P. Bradley and Kerry Herman
Provides an update on CEO Michael Armstrong's "Project Grand Slam" strategy to build the value of AT&T by offering a complete, integrated telecommunications solution to both corporate and residential customers, including wireless and wire line telephone, Internet,... View Details
Keywords: Business Exit or Shutdown; Customers; Business or Company Management; Failure; Business and Shareholder Relations; Networks; Corporate Strategy; Internet; Wireless Technology; Value Creation; Telecommunications Industry
Bradley, Stephen P., and Kerry Herman. "AT&T 2000-2004." Harvard Business School Case 705-425, October 2004. (Revised July 2011.)
- 26 Jun 2012
- First Look
First Look: June 26
subsidiary's managing director (a large reason for the organization's underperformance) and to corporate. In his first three months, he had taken steps to prepare the organization for change. Yet the lack of more tangible actions and... View Details
Keywords: Sean Silverthorne
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
to intervene in the process of competition and to improve the environment for competition. One of the points you mention in your book is that Japanese corporate practice has encouraged permanent employment. How is employee loyalty... View Details
Keywords: by Martha Lagace & Hilah Geer
- 01 Sep 2024
- News
Fueling Innovation
members, strengthens relationships with local alumni and practitioners, and supports admissions and career development outreach. RESEARCH INSTITUTES In 2022, HBS launched two research institutes that leverage faculty research in new and... View Details
- 08 Jul 2024
- Research & Ideas
The Critical Computer Science Principles Every Strategic Leader Needs to Know
In an AI-world, leaders who speak technology’s language gain an edge. But that doesn’t mean every manager needs a computer science degree. A handle on a handful of basics goes a long way toward preparing strategic leaders for today’s... View Details
- 04 Aug 2003
- What Do You Think?
Are We Facing an Attitude Shortage?
trick is to make sure your employees are happy." Taking issue with this, Zbigniew Becker suggested, "Educational programs do have a crucial role to play in installing/strengthening in future View Details
Keywords: by James Heskett
- 07 Mar 2005
- Research & Ideas
The Rise of Innovation in Asia
in the U.S. may soon have as much to fear about losing their jobs to overseas competitors as call center employees do today. Executives debated "The Present and Future of Innovation in Asia" during the 2005 Asia Business... View Details
Keywords: by Sean Silverthorne