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  • November 2017
  • Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Teaching Note 718-442, November 2017.
  • 01 Mar 2010
  • News

Sole Mates

expect we haven’t seen the last of it. When it comes to corruption here, the bad guys don’t even have to be clever. But, to her credit, Ellen Johnson Sirleaf, who is Africa’s first elected female head of state and a graduate of Harvard’s... View Details
Keywords: Garry Emmons; Forestry and Logging; Agriculture; Monetary Authorities-Central Bank; Finance; Administration of Environmental Quality Programs; Government
  • 02 Nov 2009
  • Research & Ideas

Shareholders Need a Say on Pay

"Say on Pay Vote and CEO Compensation: Evidence from the UK," Ferri and coauthor David Maber (HBS DBA '09), assistant professor at University of Southern California, analyzed the provision, which has been available to United... View Details
Keywords: by Julia Hanna; Financial Services
  • 01 Sep 2004
  • News

Mickey Herbert (MBA 1969)

Services Inc. — and play fast-pitch softball for the defending national champions, the Raybestos Cardinals. That team drew me to Connecticut as much as the fact that the state was a good place to start a health plan. Those of us who set... View Details
Keywords: Lewis Rice; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 01 Dec 2010
  • News

Innovation Takes Center Stage

multiplying its impact on management education, explained Nohria. Last year for the first time, over half of the new cases were about companies outside the United States. “These cases are being used not just here at Harvard Business... View Details
Keywords: Roger Thompson
  • 06 May 2008
  • News

Small World? Read Nil about It

only vaguely aware of, the larger world. Today in the United States, I see the opposite happening, a closing-off of the world, in this the most media-intensive society in the world. If by “globalization,” we infer engagement with the rest... View Details
Keywords: Garry Emmons; Information
  • 13 Feb 2007
  • First Look

First Look: February 13, 2007

observations to analyze problems facing the United States in recent years and to create an agenda for renewing American strengths through returning to core American principles—but in new ways suitable to... View Details
Keywords: Martha Lagace
  • 01 Jun 2007
  • News

Mission Possible

granted in the United States that there are people you can turn to for advice about entrepreneurship,” says Cindy Ko, vice president of international expansion at Endeavor, a nonprofit economic-development... View Details
Keywords: Roger Thompson; Margie Kelley; Business Schools & Computer & Management Training; Educational Services; Social Assistance; Health, Social Assistance
  • 01 Oct 2002
  • News

The Class of 1977

others. I view my volunteer efforts as a way to perpetuate the University as a renewable resource that will benefit others for generations to come.” is partner and national director of China for Ernst & Young. Born and raised in Hong Kong, Wong, who is fluent in... View Details
Keywords: Desmond Wong
  • 05 Jan 2011
  • Op-Ed

Funding Unpredictability Around Stem-Cell Research Inflicts Heavy Cost on Scientific Progress

a new research stream, and there is a low probability you will get funded in a new area. You may be fired. In short, your career is in danger of total meltdown. That is the real cost of our randomized model of research support in the View Details
Keywords: by William Sahlman; Biotechnology; Health; Pharmaceutical
  • 03 Jan 2017
  • First Look

January 3, 2017

United States began to use standardized color, achieved by synthetic dyes, as part of their marketing strategies. The emergence of the synthetic dye industry paralleled the growth of mass production and mass... View Details
Keywords: Carmen Nobel
  • 08 Oct 2021
  • Research & Ideas

How Newspaper Closures Open the Door to Corporate Crime

violations Heese, who researches corporate misconduct, decided to examine company violations in light of the rapid deterioration of the newspaper industry. The circulation of local newspapers in the United View Details
Keywords: by Avery Forman
  • 01 Oct 1996
  • News

Sherman Baldwin: Leadership under Fire

conditions and often with extraordinary and unheralded courage -- to fulfill the mission they have been given by the President and the American people as the nation's first line of defense. When the safety of the United View Details
Keywords: James E. Aisner
  • 01 Dec 2002
  • News

Building a Network for Social Enterprise in Latin America

H-E-B and the Monterrey Food Bank, a program administered by the Mexican branch of the nonprofit organization Caritas. The outcome? The nonprofit, which received sporadic support in the past, suddenly had access to the organizational expertise of H-E-B's long history... View Details
  • 25 Feb 2002
  • Research & Ideas

MNCs in Asia: Investing in the Future

shareholders in both state and private enterprises." No Single Asian Market Mark Newman, vice president and CFO for GM Shanghai, the largest Sino-U.S. joint venture, presented statistics that clarified the corporation's significant... View Details
Keywords: by Julia Hanna
  • Web

A Marketing Revolution - The Art of American Advertising

Advertising media in antebellum America paved the way for all that followed—from magazine ads and giant billboards to television campaigns and internet marketing—and forever changed the nation’s consumer consciousness as the United View Details
  • Web

Private Equity Finance - Course Catalog

on closely related investing strategies such as distress and private debt. Students will examine a wide variety of investment settings: from lower middle market companies to mega-cap, from the United States... View Details
  • 09 Apr 2019
  • News

Finding a Fix for Food Allergies

and provide incentives for scientists to work together within food allergy and across disease states to solve specific problems such as diagnostics and reducing the allergic response.” The couple hopes their advances can offset the... View Details
Keywords: Jill Radsken
  • 01 Jun 2020
  • News

Meal Plan

at a white-tablecloth restaurant. This year is looking a little different. On May 8, as some states loosened dining-in restrictions and others maintained strict guidelines for takeout and delivery only, the Bulletin held a virtual... View Details
Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Hospitality; Food and Beverage Stores; Retail Trade
  • 24 Aug 2017
  • News

Unlocking Potential

governments on the cost savings her program can provide. She says Reset is working to scale up toward a cost structure that is more affordable than prison {which in some states can cost more than $100,000 per year per inmate), with... View Details
Keywords: Ralph Ranalli; Community Partners; Legal Services; Professional Services
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