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  • All HBS Web  (11,687)
    • People  (50)
    • News  (3,818)
    • Research  (5,354)
    • Events  (57)
    • Multimedia  (164)
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  • 26 Jan 2016
  • First Look

January 26, 2016

desirable part of an employee’s day, our theory and results point to the benefits of viewing it as a useful time period to engage in goal-directed prospection. Download working paper:... View Details
Keywords: Sean Silverthorne
  • July 2010 (Revised December 2010)
  • Case

Post-Crisis Compensation at Credit Suisse (A)

By: Clayton S. Rose and Aldo Sesia
On October 20, 2009, Brady Dougan, the CEO of Credit Suisse Group, announced a new compensation plan for the bank. The announcement had followed quickly on the heels of the G-20 meeting the prior month where, in the wake of the financial crisis, the major governments... View Details
Keywords: Financial Crisis; Globalized Firms and Management; Governing Rules, Regulations, and Reforms; Taxation; Compensation and Benefits; Organizational Culture; Business and Shareholder Relations; Banking Industry; Financial Services Industry; Switzerland; United Kingdom
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Rose, Clayton S., and Aldo Sesia. "Post-Crisis Compensation at Credit Suisse (A)." Harvard Business School Case 311-005, July 2010. (Revised December 2010.)
  • 16 Oct 2014
  • Working Paper Summaries

Government Debt Management at the Zero Lower Bound

Keywords: by Robin Greenwood, Samuel G. Hanson, Joshua S. Rudolph & Lawrence H. Summers
  • March 16, 2021
  • Article

From Driverless Dilemmas to More Practical Commonsense Tests for Automated Vehicles

By: Julian De Freitas, Andrea Censi, Bryant Walker Smith, Luigi Di Lillo, Sam E. Anthony and Emilio Frazzoli
For the first time in history, automated vehicles (AVs) are being deployed in populated environments. This unprecedented transformation of our everyday lives demands a significant undertaking: endowing complex autonomous systems with ethically acceptable behavior. We... View Details
Keywords: Automated Driving; Public Health; Artificial Intelligence; Transportation; Health; Ethics; Policy; AI and Machine Learning
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De Freitas, Julian, Andrea Censi, Bryant Walker Smith, Luigi Di Lillo, Sam E. Anthony, and Emilio Frazzoli. "From Driverless Dilemmas to More Practical Commonsense Tests for Automated Vehicles." Proceedings of the National Academy of Sciences 118, no. 11 (March 16, 2021).
  • 2024
  • Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno
Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
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Epstein, Natalie, Santiago Gallino, and Antonio Moreno. "Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services." Working Paper, August 2024.
  • 01 Dec 2023
  • News

In My Humble Opinion: Plugged In

In a career spent investing in innovative startups at Intel, leading National Grid’s innovation and investment operations, and founding a nonpro t dedicated to advancing women and minorities to positions of top corporate leadership, Lisa Lambert (MBA 1997) always has... View Details
Keywords: Deborah Blagg

    The Surprising Power of Online Experiments

    In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing a small headline change an employee proposed was deemed a low priority and shelved for months until one engineer decided to do a quick online controlled... View Details
    • 19 Mar 2014
    • Research & Ideas

    A Brand Manager’s Guide to Losing Control

    will defend you," Avery tells brand managers. "If people start bashing a beloved brand, there is a ready group of organized consumers who swoop in and say, 'Don't beat up our brand!' Treating your communities well during good... View Details
    Keywords: by Carmen Nobel; Advertising
    • 07 Jul 2003
    • Research & Ideas

    4+2 = Sustained Business Success

    maintain a total return to shareholders greater than their industry peers for more than ten years. And so, it seems, there is value in being reminded from time to time what... View Details
    Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
    • 17 Jun 2011
    • HBS Case

    KFC’s Explosive Growth in China

    brought on board were also close in a way Shelman found surprising when she spent time with them when researching the case. "There was huge camaraderie evident in the way that the top management team interacted with each other they... View Details
    Keywords: by Maggie Starvish; Food & Beverage
    • March 2016 (Revised June 2016)
    • Case

    Gotong Royong: Toward Sustainable Palm Oil

    By: Rebecca Henderson, Hann-Shuin Yew and Monica Baraldi
    In late 2015, Jeff Seabright, chief sustainability officer at Unilever, had to report to Unilever CEO Paul Polman on the effort to transform palm oil cultivation. Historically, palm oil was produced using unsustainable methods that included burning large tracts of... View Details
    Keywords: Sustainability; Environment; Industry Self-regulation; Corporate Image; Corporate Strategy; Indonesia; Malaysia
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    Henderson, Rebecca, Hann-Shuin Yew, and Monica Baraldi. "Gotong Royong: Toward Sustainable Palm Oil." Harvard Business School Case 316-124, March 2016. (Revised June 2016.)
    • Web

    Food & Agriculture - Business & Environment

    part of the digestive process of ruminant animals such as cattle—produces methane, a gas about 20 times more damaging that CO 2 in terms of its global warming potential. [29] Modern farming techniques emit CO2 by releasing some of the... View Details
    • June 2021
    • Case

    One Family Textiles: Stepping Back to Move Forward?

    By: V.G. Narayanan, Alpana Thapar and Fares Khrais
    This case explores how a family business builds a board that includes independent directors that helps to professionalize and strengthen governance in the company. The case relates to One Family Textiles, an Abu Dhabi-headquartered manufacturer of garments. The company... View Details
    Keywords: Governance; Growth and Development Strategy; Operations; Governing and Advisory Boards; Business History; Decision Making; Accounting
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    Narayanan, V.G., Alpana Thapar, and Fares Khrais. "One Family Textiles: Stepping Back to Move Forward?" Harvard Business School Case 121-045, June 2021.

      Transforming Customer Engagement

      Against a backdrop of intensifying competition, rising labor costs, and ascending customer expectations, companies are actively seeking ways to do more with less – for example, compelling customers to take on new roles in the value creation process. And, when... View Details

      • 31 May 2004
      • Research & Ideas

      How Team Leaders Show Support–or Not

      She recently discussed their findings with HBS Working Knowledge. Martha Lagace: You're an expert on creativity who has examined it deeply for many years. What inspired you this time to look at it through the lens of leader behavior?... View Details
      Keywords: by Martha Lagace
      • Web

      General Merchants to Commodities Brokers | Baker Library | Bloomberg Center | Harvard Business School

      financial obligations. Lehman Brothers activities at this time also centered on the industrialization of the South, including railroad, textile, mining, and real estate enterprises. When Mayer Lehman passed... View Details
      • 26 Apr 2024
      • Blog Post

      How I Spent my 2+2 Deferral: Matthew Young

      at McKinsey as a consultant working primarily in their Mergers & Acquisitions and Financial Services group before making a career pivot. In 2021, I joined the NFL’s Washington Commanders for the last two years of my deferral. I... View Details
      • 25 Jun 2007
      • Research & Ideas

      HBS Cases: Beauty Entrepreneur Madam Walker

      Bundles, one of Walker's descendants who authored the biography On Her Own Ground: The Life and Times of Madam C.J. Walker, told MBA students at Harvard that her great-great-grandmother wanted to help women... View Details
      Keywords: by Martha Lagace; Beauty & Cosmetics
      • August 2014
      • Article

      Mortgage Convexity

      By: Samuel G. Hanson
      Most home mortgages in the United States are fixed-rate loans with an embedded prepayment option. When long-term rates decline, the effective duration of mortgage-backed securities (MBS) falls due to heightened refinancing expectations. I show that these changes in MBS... View Details
      Keywords: Mortgages; Interest Rates; Volatility
      Citation
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      Hanson, Samuel G. "Mortgage Convexity." Journal of Financial Economics 113, no. 2 (August 2014): 270–299. (Internet Appendix Here.)

        Airbnb During the Pandemic—Stakeholder Capitalism Faces a Critical Test

        As the covid pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the... View Details
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