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  • Profile

Andrew Boudreau

Enterprise Manager. By the time he had graduated, staff doubled to ten students, and the agency had researched approximately 26 technologies. Among them were flexible circuit boards and a wafer-thin semiconductor manufacturing process. Muddy ventures and clearly... View Details
  • 13 Apr 2022
  • News

New School

a relationship between long-term thinking, social purpose, and success,” he says. Since taking over as CEO, Waldron has invested in the foundations of this relationship. He has focused on service to View Details
  • May 2008
  • Supplement

Kenny Kahn at Muzak (B)

By: Linda A. Hill and Emily Stecker
Supplemental Material for 408-057 View Details
Keywords: Organizations; Geographic Location; Innovation and Invention; Employees; Management Teams; Brands and Branding; Organizational Change and Adaptation; Organizational Culture; Design; Music Industry
Related
  • 17 Mar 2015
  • First Look

First Look: March 17

volatility, whereas shadow banks tend to hold relatively liquid assets. Publisher's link: http://www.people.hbs.edu/shanson/banks_20150305_FINAL.pdf March 2015 Production and Operations Management Managing... View Details
Keywords: Sean Silverthorne
  • June 2014
  • Case

Stock Options at Celia-Check

By: Brian Hall, Andrew Wasynczuk and Karen Huang
Describes issues facing three young founders of a high-tech start-up, including hiring an experienced CEO and negotiating with a potential VC investor. Focuses on the incentive and compensation aspects of negotiating with job candidates (e.g., what percentage of the... View Details
Keywords: Stock Options; Venture Capital; Selection and Staffing; Negotiation; Executive Compensation; Employee Stock Ownership Plan; Business Startups; Management Teams; Technology Industry; United States
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  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

bet on industry’s ability to close the human development gap through investment tax credits. As he put it, “What if companies were given a tax credit for each non-executive level full-time employee based in the United States? Citing... View Details
Keywords: by James Heskett; Construction
  • Profile

Cynthia Samanian

diverse network of alumni. Given my interest in consumer internet startups, I was very excited to connect with the HBS alumni network, which includes highly respected venture capitalists and successful entrepreneurs. In just my two years as a student, I have already... View Details
Keywords: Entrepreneurship; Technology
  • November 2004 (Revised September 2007)
  • Case

The Mitchell Family and Mitchells/Richards

By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details
Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry
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  • 06 Nov 2017
  • Research Event

Who is Responsible for the Future of Cities?

Worldwide Week global engagement initiative, the panel featured experts from the design, planning, technology, transportation, and business communities. "The question is not so much whether cities can survive, but whether their growth can be View Details
Keywords: by Carmen Nobel
  • 25 Aug 2014
  • News

Sheila Lirio Marcelo, MBA 1998/JD 1999

general management tour of duty,” says Marcelo, who found enthusiastic mentors at the young company and was soon asked to join the management team. Also during this time, a frightening family incident helped... View Details
Keywords: Susan Young
  • 20 Oct 2021
  • Blog Post

Mobilizing Private Sector Action For Racial Equity in Milwaukee: SE Summer Fellow Zach Komes (MBA 2022)

initiative, with over a hundred area corporations, from Fortune 500 companies to mid-sized businesses, pledging to expand Black and Brown talent in their management roles by 25% and overall staff by 15% by 2025. Over the course of the... View Details
  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • 13 Jul 2016
  • Blog Post

How To Hire A Millennial

between companies seeking affordable consultants and millennial MBAs looking for looser, more accommodating working relationships. Rather than fighting the “gig economy,” companies should embrace it. That might mean bringing in some promising part-time View Details
Keywords: All Industries
  • Profile

Inessa Lurye

today, Inessa heads up product strategy at Maxwell Health, an "operating system for employee benefits" that centralizes health and benefits data to help employees navigate options more simply and... View Details
  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

concludes Oberholzer-Gee. In other words, at least when it comes to oil spills, the goodwill "insurance policies" weren't worth the paper they were written on. Lessons Learned One lesson to take away from the findings is that managing... View Details
Keywords: by Michael Blanding; Energy
  • February 2017 (Revised May 2018)
  • Case

The Flint, Michigan Sit-Down Strike

By: Tom Nicholas, Christopher T. Stanton and Matthew Preble
For roughly six weeks between late December 1936 and February 1937, a major strike at several critical General Motors (GM) plants in Flint, Michigan, essentially halted the corporation’s U.S. production and resulted in significant gains for the nascent United... View Details
Keywords: Industrial Unionism; Craft Unionism; Welfare Capitalism; General Motors; Labor; Labor Unions; Labor and Management Relations; Wages; Working Conditions; Government Legislation; Business History; Business and Government Relations; Business and Stakeholder Relations; Business and Community Relations; Auto Industry; Manufacturing Industry; Mining Industry; Steel Industry; United States; Michigan
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  • April 2009
  • Case

Invest Early: Early Childhood Development in a Rural Community

By: Stacey M. Childress and Geoff Eckman Marietta
Invest Early was an early childhood development partnership in rural northern Minnesota between 14 different organizations, which worked together through an advisory board, governing board, and leadership team in order to deliver coordinated early childhood services to... View Details
Keywords: Early Childhood Education; Rural Scope; Management Teams; Managerial Roles; Organizational Change and Adaptation; Business and Community Relations; Partners and Partnerships; Social and Collaborative Networks
Related
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

healthcare providers with revenue cycle management and population health management; the case provides an overview of both sectors. Conifer has been growing rapidly, leading some to question what the best View Details
Keywords: Sean Silverthorne
  • 18 Aug 2020
  • Blog Post

4 Ways to Make Your Company Conversations Count

your employees can get onto a video conference from anywhere around the world. When sending invitations to your colleagues to participate, consider: Who is known as being an engaging speaker and great at building personal relationships?... View Details
Keywords: All Industries
  • 7 PM – 9 PM EST, 24 Jan 2017

Alumnae Circles Open House: New York 2017

Women's groups are launching- are you interested? Register for this upcoming open house to learn more. View Details