Organization - Publications - Faculty & Research

2022
Chapter

The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms

By: Mercedes Delgado, J. Daniel Kim and Karen G. Mills

Over the last few decades, the U.S. economy has exhibited a significant shift from manufacturing towards services. This transition has been particularly prominent in an important subcategory of services industries that drives innovation and employs many high-wage... View Details

Keywords: Servicification; Supply Chain Industries; STEM Labor; Innovation; Growth; Entrepreneurship; Innovation and Invention; Economic Growth; Policy; Service Industry; United States

Citation

Read Now

12 Oct 2022
Video

Lumumba Seegars: Inequality & Agency in ERGs

10 Sep 2014
HBS Seminar

Ben Edelman, Harvard Business School

18 Oct 2012
HBS Seminar

Julie Battilana, Harvard Business School

Teaching Interest

Executive Education: Finance for Senior Executives

By: Malcolm P. Baker

Finance for Senior Executives provides the frameworks to strategically use financial resources and position your company for future success. By examining corporate finance from both internal and external perspectives, this HBS Executive Education View Details

The Truth About Open Offices

It’s never been easier for workers to collaborate—or so it seems. Open, flexible, activity-based spaces are displacing cubicles, making people more visible. Messaging is displacing phone calls, making people more accessible. Enterprise social media tools are displacing... View Details

6 PM – 7:15 PM EST, 28 Feb 2022
Virtual Programming

A Blessing and Little Black Library at Harvard Business School presents a virtual author chat to celebrate Black History Month

HBSs iconic Baker Library is the largest business library in the worldand its collection expanded during the COVID-19 pandemic. For the first time in its 95-year history, Baker brought in non-business books, over 170 titles (to date) organized by Cathy Chukwulebe (MBA... View Details

13 May 2022
Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

Corporate scandals often follow a pattern: Whether it’s Theranos and its fraudulent blood testing technology, Wells Fargo and its fake financial accounts, or Volkswagen and its bogus emissions data, a whistleblower eventually comes forward to expose the behavior, and... View Details

Keywords: by Michael Blanding; Technology

01 Mar 2024
News

On the Radar

Illustration by Brian Stauffer Illustration by Brian Stauffer Our planet is teeming with trillions of viruses and bacteria, most of which are innocuous or even helpful, but some pose a significant risk to public health, animals, and crops. In recent decades,... View Details

Keywords: Janine White; Justice, Public Order, and Safety Activities; Government

23 Aug 2021
Research & Ideas

Why White-Collar Crime Spiked in America After 9/11

white-collar crime. The findings not only highlight the potential perils of devoting limited law-enforcement resources to one area of crime, says Nguyen, but they offer a cautionary tale for any organization considering a radical budget... View Details

Keywords: by Jay Fitzgerald

Web

Howard E. Cox | Baker Library | Bloomberg Center | Harvard Business School

organization was limited. He wanted instead to “build small organizations into larger ones,” so after finishing his service in government, he decided to pursue a career in venture capital. Howard joined... View Details

23 May 2018
News

Carla A. Harris, MBA 1987

She organizes her schedule to be home on Sundays so she can attend services at Harlem’s St. Charles of Borromeo, where she is a member of the Gospelites. “Singing is my form of praise,” says Harris, who has released three albums and... View Details

Keywords: Susan Young

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

"Better to be quiet and thought a fool than to talk and be known as one." The social virtues of silence are reinforced by our survival instincts. Many organizations send the message—verbally or nonverbally—that falling into line... View Details

Keywords: by Leslie A. Perlow

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

get the job done well. You and your organization will be better off in the long run. When negotiating her own salary, Park failed to do this basic investigative work. Her subordinates, by contrast, compared their salaries with company and... View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

Web

Value Measurement for Health Care - Institute For Strategy And Competitiveness

Value Measurement for He... Value Measurement for Health Care 5-7 Aug 2019 Executive Education Course Learn More Summary Innovative health care organizations worldwide are moving toward better value measurement models to improve patient... View Details

01 Oct 1999
News

Banking on Success

in your community and in the organizations that are important to you. When I think about the future, though, I look to John Whitehead (MBA 11/'47) as a terrific role model. After he left Goldman Sachs, he held a senior position in the... View Details

Keywords: Deborah E. Blagg

23 May 2023
Cold Call Podcast

The Entrepreneurial Journey of China’s First Private Mental Health Hospital

Keywords: Re: William C. Kirby; Education

November 1993 (Revised October 1995)
Case

Erik Peterson (A)

By: John J. Gabarro

Describes the problems facing a recent MBA graduate in his job as general manager of a mobile cellular company owned by a parent corporation. Raises issues of corporate divisional relationships and the difficulties facing an inexperienced manager who seems to be... View Details

Keywords: Business Subsidiaries; Managerial Roles; Organizational Design; Problems and Challenges; Relationships; Mobile Technology