Publications

June 2010 (Revised September 2010)
Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli

Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details

Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry

June 2000 (Revised June 2003)
Teaching Note

Arrow Electronics, Inc. TN

By: Das Narayandas

Teaching Note for (9-598-022). View Details

Keywords: Product Marketing; Sales; Business Subsidiaries; Internet and the Web; Distribution; Business Model; Decision Choices and Conditions; Problems and Challenges; Information Technology Industry; Information Technology Industry

Web

Working with City Leadership to Leverage Technology | Social Enterprise | Harvard Business School

government, cities are the closest thing to a business. Strategically, it made sense to look at public sector service at the city level.” Tactically, San Jose emerged as Henry’s optimal Leadership Fellows opportunity. “It involved tech,... View Details

01 Mar 2004
News

Toy Story

kid-pleasing category of electronic toy. The LeapPad took the dusty, flash-card connotations out of the term “educational toy” and launched a new, highly successful product line of “smart toys.” LeapFrog did what no other new player in the toy View Details

Keywords: Susan Young; toys; Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries

01 Sep 2004
News

Books

theories outlined in Christensen’s The Innovator’s Dilemma and The Innovator’s Solution, Seeing What’s Next offers a practical model that helps decision-makers spot the signals of industry change, determine the outcome of competitive... View Details

Keywords: Educational Services; Educational Services

01 Jan 2004
News

Barbara Hackman Franklin, MBA 1964

positions. In 1973, Franklin left the White House to become one of the first commissioners of the U.S. Consumer Product Safety Commission. She focused on society's most vulnerable consumers—children—introducing the first child-resistant caps to medication bottles and... View Details

25 Feb 2014
First Look

First Look: February 25

the weakening of democratic governance and the politics of decisions about industrial policy. Publisher's link: http://www.psupress.org/books/titles/978-0-271-05631-9.html August 2013 Research Policy Digital Dark Matter and the Economic... View Details

Keywords: Sean Silverthorne

10 Aug 2022
News

Skydeck Live: Stage Not Age

science and health services from Harvard’s School of Public Health, even she couldn’t successfully navigate the health care system for her mom. It set her on a path of discovery that led to not only a better understanding of the... View Details

Profile

Henry McCance

discovered three of the four then-known genes associated with Alzheimer’s. “Part of my skill set is I can recognize world-class talent when I see it,” says McCance. “I knew he was the kind of guy Greylock would have backed if he had chosen the software View Details

Keywords: Financial Services; Financial Services; Financial Services

17 Apr 2013
Research Event

Conference Challenges Gender Conventions

that women often leave client service to work in industry where they experience better work/life quality but limit their ultimate career progression. Her team focuses on creating policies to influence the... View Details

Keywords: by Maggie Starvish

11 Sep 2007
First Look

First Look: September 11, 2007

(A) Harvard Business School Case 407-106 Marie Trellu-Kane is trying to decide how Unis-Cite should respond to French President Jacques Chirac's announcement in 2005 of a new national voluntary civil service program. Since 1994,... View Details

Keywords: Martha Lagace

June 2022
Case

Worten Portugal: Becoming a Digital Marketplace

By: Antonio Moreno, Pedro Amorim and Tonia Labruyere

With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details

Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Portugal; Spain

September 2009
Teaching Note

Odyssey Healthcare (TN)

By: Robert F. Higgins

Teaching Note for [809052]. View Details

Keywords: Governing and Advisory Boards; Initial Public Offering; Mergers and Acquisitions; Growth and Development; Governing Rules, Regulations, and Reforms; Economic Slowdown and Stagnation; Service Operations; Revenue; Business Exit or Shutdown; Health Industry

October 2010 (Revised January 2012)
Background Note

Book Publishing in 2010

By: Stephen P. Bradley and Nancy Bartlett

Legacy book publishers wrangled with ebook retailers over royalty rates, release strategy, and distribution rights as customer demand for cheaper ebooks eroded publishers' profitable print formats. E-readers like Kindle, as well as Apple's iPad that invigorated the... View Details

Keywords: Price; Information Publishing; Books; Disruptive Innovation; Demand and Consumers; Distribution; Strategy; Information Technology; Internet and the Web; Publishing Industry