Harvard School - Publications - Faculty & Research

13 Aug 2014
News

Stop Asking ‘What Should I Do?’

24 May 2017
News

J.Crew Boss Mickey Drexler Confesses: I Didn’t Get the Web

13 May 2016
News

The finance sector is awash in pain, which could well be gain for the US economy

15 Mar 2016
Video

2016 New Venture Competition: Who will win?

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

researchers say. “Companies are trying to make the decision: ‘Do we invest in AI or not?’ And it's very expensive,” says Timothy DeStefano, an affiliated researcher with the LISH team from Harvard Business View Details

Keywords: by Rachel Layne

December 2014 (Revised February 2023)
Module Note

Legal Analysis: Customers

By: Lena G. Goldberg

This Note introduces the Module on Responsibilities to Customers taught in Leadership and Corporate Accountability, a required course in the Harvard Business School MBA program. The Note outlines the asymmetries inherent in the company-customer relationship and... View Details

Keywords: Customers; Corporate Accountability; Ethics; Legal Liability; Customer Relationship Management

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