Publications

March 27, 2013
Article

Downton Abbey: Real Life Lessons for Trust & Estate Advisors

By: Josh Baron and Devin Bird

The article discusses how the TV series "Downton Abbey" reflects challenges and opportunities faced by business families. The show's storyline, centered around the aristocratic Crawley family and their estate, parallels real-world situations where business families... View Details

Keywords: Family Business; Family and Family Relationships; Management Succession; Family Ownership; Adaptation; Transition

Read Now

June 2003 (Revised December 2003)
Case

Social Partnership

By: Huw Pill and Julian Coulter

Discusses the tripartite social partnership among employers, unions, and government that was geared toward maintaining international competitiveness through wage moderation within the European monetary system from the late 1980s. View Details

Keywords: Wages; Competition; Partners and Partnerships; Labor and Management Relations; Business and Government Relations; Europe

23 Mar 2020
News

Signal Boost

that women and children would be hurt in traffic by exiting from the left side. Lara, then a manager of product strategy for Chrysler and the mother of an infant daughter, spoke up. “First of all, we park in parking lots, not traffic.... View Details

January 2021 (Revised March 2022)
Case

Into the Raging Sea: Final Voyage of the SS El Faro

By: Joseph B. Fuller and Mel Martin

Captain Michael Davidson of the container ship SS El Faro was determined to make his planned shipping trip on time—but a hurricane was approaching his intended path. To succeed, Davidson and his fellow officers must plot a course to avoid the storm in the face of... View Details

Keywords: Power Dynamics; Management; Leadership Style; Crisis Management; Failure; Groups and Teams; Rank and Position; Decision Choices and Conditions; Shipping Industry; United States

Profile

Mengwen Zhao

you form effective relationships with auditors? HBS gives us the big picture for managing our career paths." She recalls an observation from a HBS career coach. "He said that the purpose of this... View Details

Keywords: Consulting; CPG; Healthcare/Biotech

01 Sep 2003
News

New Editor Takes Helm at HBS Bulletin

Roger Thompson, a longtime editor at Nation’s Business magazine and, more recently, a Web site developer and manager for Cox Interactive Media, is the new editor of the HBS Bulletin. In July, he assumed the position formerly held by... View Details

Keywords: Publishing Industries (except Internet); Information

December 2008 (Revised March 2009)
Case

The World Food Programme during the Global Food Crisis (A)

By: Anette Mikes, Peter Tufano, Eric D. Werker and Jan-Emmanuel De Neve

Rising food prices threatened an unprecedented number of people around the world with malnutrition or starvation in 2008. The new Executive Director of the United Nations' World Food Programme (WFP)—the world's largest food relief agency—must not only address this... View Details

Keywords: Food; Globalized Firms and Management; Nutrition; Crisis Management; Business and Government Relations; Nonprofit Organizations; Welfare

Web

Leading Race Work in Business Schools - Race, Gender & Equity

a focus on leadership, identity, and organizational culture change. Tony Mayo Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational... View Details

Web

4.4 Harvard University Identification Cards Policy | MBA

parking facilities. In addition, they allow employee and student identification for business transactions on campus and the ability to attend events that may be open only to the Harvard community, including Spring Fest, Head of the... View Details

Web

Online Creating Brand Value Course | HBS Online

Brand, Marketing, Insights, and Partnerships, The LEGO Group Kyle Leahy, CEO, Glossier Show Hide Details Concepts Consumer-Brand Relationships Negotiating Consumer-Brand Relationships Creating a Brand... View Details

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

of countries with deteriorated corporate financial fragility indicators (Altman’s Z-score). Firm size plays a critical role in the relationship between leverage, firm fragility, and exchange rate movements in emerging markets. While the... View Details

Keywords: Dina Gerdeman

August 1991 (Revised September 1994)
Background Note

What Is Industrial Marketing?

By: V. Kasturi Rangan

Discusses the key distinguishing aspects of industrial as compared to consumer marketing. These differences are highlighted for organizational as well as marketing mix aspects. View Details

Keywords: Customer Relationship Management; Innovation Strategy; Growth and Development Strategy; Marketing Channels; Marketing Strategy; Marketplace Matching; Organizational Change and Adaptation; Core Relationships; Industrial Products Industry; Manufacturing Industry

31 Jul 2014
Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

the people who use them. In this area researchers are studying such topics as how manufacturers can best work with users, the organizational strains such relationships create, and the role of "lead users" in identifying... View Details

Keywords: by Sean Silverthorne

01 Apr 1998
News

New Releases

including Hewlett-Packard, Ford Motor Company, Kirin Brewery Co., and Procter & Gamble - that have successfully implemented such systems. Cost & Effect describes systems that help frontline employees to improve their daily operations and... View Details

17 Apr 2017
News

Jeff Immelt Wants a Radical Transformation of GE

just kind of lets you see why being here matters,” he told the Globe. Another piece in the puzzle of why Immelt wants to be in Boston brings him back to his roots at HBS, as he has developed strong relationships with the School, including... View Details

Keywords: Miscellaneous Manufacturing; Manufacturing

March 2011
Background Note

Customer Loyalty Schemes in the Retail Sector

By: Jose B. Alvarez and Aldo Sesia

Customer loyalty schemes (or programs) are explicit efforts by retailers to gain long-term patronage from customers. Loyalty schemes are developed for a variety of reasons: to reward loyal customers, to generate more robust information about customer behavior, to... View Details

Keywords: Customer Relationship Management; Consumer Behavior; Business Strategy; Retail Industry; United Kingdom; United States

April 1998 (Revised February 2001)
Case

CBS Evening News

By: Jeffrey F. Rayport

The CBS Evening News looks for options for growth of the franchise. This case discusses CBS's main competitors and their positioning in the evening news market, as well as the history and operations of the CBS Evening News. View Details

Keywords: Customer Relationship Management; Competition; Business Growth and Maturation; Media; Media and Broadcasting Industry; United States