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Show Results For
- All HBS Web
(7,023)
- People (6)
- News (1,315)
- Research (4,984)
- Events (27)
- Multimedia (36)
- Faculty Publications (3,167)
- December 2000
- Case
Friona Industries, L.P.
By: Ray A. Goldberg, Carin-Isabel Knoop and Cate Reavis
As the food industry becomes more sophisticated, and as genomics and other factors provide for quality control from the producers to the consumers in the food chain, the beef industry has been one of the last commodity systems to organize the vertical systems to... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Food; Management Systems; Supply and Industry; Performance Consistency; Quality; Partners and Partnerships; Food and Beverage Industry; Retail Industry
Goldberg, Ray A., Carin-Isabel Knoop, and Cate Reavis. "Friona Industries, L.P." Harvard Business School Case 901-009, December 2000.
- 08 Dec 2015
- First Look
December 8, 2015
managers contemplating the use of performance goals or targets within nonprofit organizations, our results suggest careful consideration about the extent to which they may render other incentives less... View Details
Keywords: Sean Silverthorne
- 01 Sep 2010
- News
The Natural World
TERCEK: A tight strategic focus. Courtesy The Nature Conservancy Two years ago, Mark Tercek (MBA ’84) left his job at Goldman Sachs to become head of The Nature Conservancy (TNC), the habitat-preserving organization that has some 3,700 View Details
- 01 Mar 2005
- News
In the Blood
million. Clay didn’t own the horse, but he makes a standard commission of 5 percent on managing the sale of some 250 horses a year like her. Boarding and sales are two facets of his business, Clay explains; he also breeds his own mares,... View Details
- 07 Dec 2010
- First Look
First Look: Dec. 7
underlying your strategy and analyze how it's implemented through your business processes and structures. Drawing on decades of research into performance management systems and organization design, Seven... View Details
Keywords: Sean Silverthorne
- 01 Dec 2011
- News
At Your Service
competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. To be a great service company, do you... View Details
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
whether people will let him cut in line at the airport for a $10 bribe. These experiments are proving integral in learning not only what makes people tick but also how that matters for business. "Over the last decade, scholars and View Details
Keywords: by Carmen Nobel
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
tighter coupling is more likely in suppliers with certain types of managerial structures (certified management system and unions). We also find important interactions between these organizational structures: managerial structures offset... View Details
Keywords: Dina Gerdeman
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product Recall Product failures... View Details
- August 2000
- Case
Belmont Industries, Inc. (C)
By: Joseph L. Bower
Supplements the (A) case. A rewritten version of an earlier supplement. View Details
Keywords: Wages; Managerial Roles; Management Practices and Processes; Performance; Goals and Objectives; Labor and Management Relations
Bower, Joseph L. "Belmont Industries, Inc. (C)." Harvard Business School Case 301-018, August 2000.
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
fees. My heuristic for these types of engagements is to assess whether they are performing a part-time role you’d otherwise fill with a full-time employee (FTE) if you could find them. These engagements... View Details
Keywords: by Julia B. Austin
- Web
Diversity on Teams: Our Own Harvest - Race, Gender & Equity
framework only raises the bar for us all. (Keeping) all hands on deck A Conversation with David M. Porter on Implicit Bias Don Tomaskovic-Devey on the Inequalities of Pay for Performance Systems If you really want technology to be... View Details
- November 10, 2022
- Article
5 Ways Startups Can Prepare for a Recession
By: Lou Shipley
Startups face unique challenges during economic downturns. They typically aren’t yet profitable and so are reliant on outside funding—and therefore are especially exposed when macroeconomic conditions change. To make it through a recession, startup CEOs should hit the... View Details
Keywords: Entrepreneurship; Organizational Culture; Sales; Customer Focus and Relationships; Decisions; Inflation and Deflation; Financial Crisis; Employee Relationship Management; Business Startups; Credit
Shipley, Lou. "5 Ways Startups Can Prepare for a Recession." Harvard Business Review Digital Articles (November 10, 2022).
- 17 Nov 2011
- Sharpening Your Skills
Sharpening Your Skills: Organizational Design
the tools they create. How Can Managers Get The Best Thinking Out Of Support Staff? Managing the Support Staff Identity Crisis Employees not connected directly to profit and... View Details
Keywords: Re: Ranjay Gulati & Raffaella Sadun
- Profile
Andrew Kletzing
After serving a year-long tour of duty in Iraq, Andrew Kletzing assumed command of a company within the Army's Installation Management Command in Seoul, South Korea. "It was a fantastic experience," Andrew says. "I led 130... View Details
- 01 Jun 2004
- News
There and Back Again: The Challenges and Rewards of Working Abroad
to Cabot Corporation, a specialty chemicals firm, where he is general manager of the Performance Products Business Group. He believes his Taiwan experience demonstrated his ability to adapt quickly in new... View Details
- 13 Dec 2011
- First Look
First Look: Dec. 13
exposure to a well-diversified portfolio of hedge fund strategies. Second, it terms of its fees, the new DELTA strategy would charge investors relatively lower fees: 1% management fees plus 10% of View Details
Keywords: Sean Silverthorne
- 01 Sep 2003
- News
New Editor Takes Helm at HBS Bulletin
Roger Thompson, a longtime editor at Nation’s Business magazine and, more recently, a Web site developer and manager for Cox Interactive Media, is the new editor of the HBS Bulletin. In July, he assumed the position formerly held by... View Details