Publications

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September–October 1995
Article

Leveraging Processes for Strategic Advantage

By: David A. Garvin

Keywords: Competitive Advantage

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May 1999
Case

African Communications Group (Condensed)

Describes the opportunities that confront the African Communications Group, an entrepreneurial organization that plans to introduce a wireless pay-phone system in Tanzania. Provides a foundation for the analysis of value creation and of value capture. The possibility... View Details

Keywords: Competitive Strategy; Telecommunications Industry; Tanzania

March 2019 (Revised January 2021)
Module Note

Strategic Interactions

By: Ashish Nanda

This note provides a perspective and some tools to predict and shape interactions with other players when making strategic decisions. As a strategist, you must consider that your firm’s actions evoke reactions from other players in the market and that, reciprocally,... View Details

Keywords: Strategic Interaction; Value Capture; Strategy; Value Creation; Competition; Competitive Strategy; Education Industry

October 1986 (Revised November 2003)
Case

Pinnacle Mutual Life Insurance Company

By: William J. Bruns Jr.

Pinnacle Mutual is one of the largest mutual life insurance companies in the world. Offering a full range of financial services, it competes with a broad group of financial service providers. In an effort to compete more effectively, Pinnacle adopted GAAP accounting... View Details

Keywords: Accounting; Competitive Strategy; Financial Services Industry; Insurance Industry

August 1987 (Revised June 1992)
Case

Adolph Coors in the Brewing Industry

Describes a company that had traditionally followed a strategy quite distinct from its major competitors', its eventual decision to imitate them, and its subsequent performance. View Details

Keywords: Competitive Strategy; Performance; Food and Beverage Industry

23 Nov 2016
Cold Call Podcast

Digital Change: Lessons from the Newspaper Industry

Keywords: Re: Bharat N. Anand; Journalism & News

16 May 2011
Research & Ideas

What Loyalty? High-End Customers are First to Flee

How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between service levels, customer loyalty, and competitive strategy.... View Details

Keywords: by Julia Hanna

August 2005
Column

Defensa y estrategia frente a la economía China (Parte I)

By: Roberto Charvel

Keywords: Country Development Strategies; Country Analysis; Emerging Economies; Growth and Development; Competitive Strategy; China; Asia; Latin America; Mexico; North America

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May 2012 (Revised October 2012)
Case

Yum! Brands

By: Jordan Siegel and Christopher Poliquin

Yum!, the owner of KFC, Pizza Hut, and Taco Bell, asks what might be the lessons from its success in China for currently contemplated expansion into India and Africa. Also, the company contemplates whether Taco Bell can succeed abroad as part of a new expansion push.... View Details

Keywords: International Business; International Marketing; Global Strategy; Competitive Strategy; Food and Beverage Industry; United States; Europe; Australia; Africa; Asia

March 1987 (Revised January 1988)
Case

Paul Revere Insurance Co. (B)

Describes a program of value-analysis workshops undertaken by this company as part of its massive effort to regain the number one position in its industry. The value-analysis workshops are the second half of the company's two-part Quality Has Value process. The focus... View Details

Keywords: Quality; Valuation; Competitive Strategy; Insurance Industry; United States

2003
Class Lecture

The New Strategic Weapon: Information Technology

By: F. Warren McFarlan

Keywords: Information Technology; Competitive Advantage