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  • All HBS Web  (7,653)
    • People  (9)
    • News  (1,545)
    • Research  (5,410)
    • Events  (17)
    • Multimedia  (32)
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Show Results For

  • All HBS Web  (7,653)
    • People  (9)
    • News  (1,545)
    • Research  (5,410)
    • Events  (17)
    • Multimedia  (32)
  • Faculty Publications  (3,731)
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  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers, and design a management system and scorecard with which to run... View Details
  • 28 Oct 2001
  • What Do You Think?

What Can We Expect in the Other War?

In light of the outset of the war on terrorism, how does this affect what has been called the war for talent? A book by the same name 1 has recently characterized this as an "endless journey" to address the enduring challenge to provide winning View Details
Keywords: by James Heskett
  • 01 Mar 2011
  • News

Two Kinds of Green

factory floor workers, that cut energy per unit of lip balm produced by 40 percent); “Dumpster dives” that bring employees face-to-face with the trash they throw away; and reimbursement for employees who buy... View Details
Keywords: Julia Hanna; natural products company; Miscellaneous Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Jun 2009
  • News

Letters to the Editor

Silvers (MBA ’95) illustrates a one-sided picture of the real world of union organizing. This is especially apparent in Silvers’s response to the question, “What’s wrong with secret ballot elections?” According to Silvers, the proposed View Details
Keywords: News, Library, Internet, and Other Services; Information
  • 01 Jun 2006
  • News

HBS Annual Report Details Strong Financial Growth

management knowledge fueled revenue growth, more than half of which came from two market-sensitive units — Executive Education and Harvard Business School Publishing. Both units have rebounded strongly from the recession four years ago.... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 17 Jul 2006
  • Lessons from the Classroom

Developing a Strategy for Digital Convergence

other industry executives don't, including: The tech company's most valuable assets in the form of human capital walk out the door every day. Tech companies largely rely on components from other vendors, meaning that complementary assets must be View Details
Keywords: by Sean Silverthorne; Computer; Education
  • October 1984
  • Case

Transition from Contract to Consensus at General Motors

By: George C. Lodge
Keywords: Labor and Management Relations; Labor Unions; Human Resources; Management
Citation
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Lodge, George C. "Transition from Contract to Consensus at General Motors." Harvard Business School Case 385-168, October 1984.
  • 05 Nov 2010
  • Research & Ideas

The Work-Around Culture: Unintended Consequences of Organizational Heroes

"Work-around cultures" are pervasive in health care. Employees tend to work around obstacles, often feeling like a hero in the process, without solving the underlying problems. The reasons for these cultures are manifold, but... View Details
Keywords: by Anita Tucker; Health
  • October 2023 (Revised February 2024)
  • Technical Note

Design and Evaluation of Targeted Interventions

By: Eva Ascarza and Ta-Wei (David) Huang
Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves into two central facets of such interventions: first, the design of potent decision guidelines, or targeting... View Details
Keywords: Marketing; Customer Relationship Management; Analysis; Design; Business Strategy; Retail Industry; Apparel and Accessories Industry; Technology Industry; Financial Services Industry; Telecommunications Industry
Citation
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Ascarza, Eva, and Ta-Wei (David) Huang. "Design and Evaluation of Targeted Interventions." Harvard Business School Technical Note 524-034, October 2023. (Revised February 2024.)
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered organization focused on growth... View Details
Keywords: by Bill George
  • 01 Dec 2000
  • News

A Trusty Board

What makes a good board member? "The three w's," jokes Carter Brown, "work, wealth, and wisdom." Brown, who reported to a board during his two decades at the National Gallery and who is a longtime trustee of numerous organizations, is well aware of the intricate View Details
Keywords: Museums, Historical Sites, and Similar Institutions; Arts, Entertainment
  • 01 Jun 2005
  • News

McCance First to Serve as Entrepreneur in Residence

McCance: A veteran of venture capital shares his expertise with HBS faculty and students. Courtesy Greylock When Henry McCance (MBA ’66) joined Boston-based Greylock Management Corporation in 1969, venture capital was a cottage industry.... View Details
Keywords: entrepreneur in residence; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 1997
  • News

Growing Together

Gleason (MBA '97) is finding a way to make both a profit and a difference. Last fall, as a part of HBS associate professor Marco Iansiti's Managing Product Development course, Gleason created a model for a company that would employ... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
  • March 2024
  • Supplement

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Bruce Hardie, Peter S. Fader and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Retail Industry; United States
Citation
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Related
Ascarza, Eva, Bruce Hardie, Peter S. Fader, and Michael Ross. "Madrigal: Conducting a Customer-Base Audit." Harvard Business School Spreadsheet Supplement 524-706, March 2024.
  • Web

Introduction - The Audience - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

fast-growing genre of employee magazines such as Western Electric News were written for, and from the point of view of, the worker. These publications featured employee profiles and full-page occupational... View Details
  • 01 Jun 2024
  • News

The Exchange: Chance Encounters

Assistant Professor Maria Roche and Associate Professor Andy Wu; image by John Ritter Late one day in the fall of 2021, as she was packing up to head home, Assistant Professor Maria Roche bumped into Andy Wu, a colleague in the Strategy Unit whose office is next to... View Details
Keywords: Jen McFarland Flint
  • Web

Creating a Candidate-Centered Recruiting Process - Recruiting

expectations helped her navigate recruiting as a student with Bipolar Disorder and ADHD who understood that managing her hypomanic and depressive episodes would be critical. “When the company shared the schedule in advance -- ‘You’re... View Details
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

professionally. Of course, such developmental relationships are important for everybody climbing the corporate ladder, regardless of race, but what distinguished minority executives from white executives and plateaued View Details
Keywords: by David A. Thomas
  • 09 Dec 2021
  • News

Higher Returns

social side, that talks about your relationships with employees, suppliers, and clients, and the communities in which you operate. So labor standards, employee relations, local community impact will be... View Details
  • 21 Apr 2021
  • News

Remote Work Revolution

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