Publications

Read Now

2018
Article

Service Operations: What Have We Learned?

By: Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang

The purpose of this article is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the article provides a systematic literature review of operations... View Details

Keywords: Service Operations; Knowledge; Research

03 Jun 2012
News

Harvard B-School Prof: Stop Sleeping With Your Smartphone!

December 10, 2021
Editorial

Go Ahead and Ask for More Time on that Deadline

By: A.V. Whillans

Unrealistic deadlines don’t help anyone — and yet more often than not, employees avoid asking for extensions even when they know more time would help them do a better job. Through a series of studies with more than 4,000 working adults, the author illustrates how... View Details

Register to Read

2020
Chapter

Team Reflexivity

By: Michaéla Schippers, Amy C. Edmondson and Michael A. West

Many teams face the problem of process loss, or suboptimal functioning, with sometimes serious consequences, such as medical errors. Team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can aid in optimizing team performance. In the... View Details

Keywords: Team Reflexivity; Groups and Teams; Performance Improvement; Information; Goals and Objectives; Learning

2019
Chapter

Problem, Person, and Pathway: A Framework for Social Innovators

By: Julie Battilana, Brittany Butler, Marissa Kimsey, Johanna Mair, Christopher Marquis and Christian Seelos

As the appetite for learning about social innovation intensifies, how can we better prepare practitioners for the work of addressing the world’s pressing social problems at the relevant scale? This chapter presents the “3P” framework that we developed to help address... View Details

Keywords: Social Innovation; Social Entrepreneurship; Social Issues; Change; Problems and Challenges

30 Sep 2015
News

Four Ways To Get Your Global Team To Gel

27 Jan 2015
First Look

First Look: January 27

and repay CPP funds early. Collectively, the results provide new evidence on the realized consequences of the CPP for bank SEOs. View Details

Keywords: Sean Silverthorne

August 1992 (Revised December 1994)
Case

Sexual Harassment, Free Speech or ...?

By: Lynn S. Paine

Presents two brief vignettes about female employees who object to gender discrimination in their work environment. In one case, the manager of a convenience store removes "adult" magazines from the store's shelves because she sees them as damaging to women. In the... View Details

Keywords: Moral Sensibility; Working Conditions; Law; Behavior; Managerial Roles; Crime and Corruption; Groups and Teams; Organizational Culture; Problems and Challenges; Gender

Educators

July 1998 (Revised May 2005)
Case

Anderson Steel Service, Inc.

By: John A. Davis

Explores the management of family and business issues and helps to identify a range of topics with which families in business wrestle. Describes a dilemma faced by sixty-eight-year-old Charles Anderson, the semi-retired founder of the company and the father of three... View Details

Keywords: Entrepreneurship; Family Business; Problems and Challenges; Business or Company Management; Family and Family Relationships; Strategy; Steel Industry

Educators

20 Aug 2007
Working Paper Summaries

Hedge Fund Investor Activism and Takeovers

Keywords: by Robin Greenwood & Michael Schor; Banking

06 Jun 2007
Research & Ideas

Behavioral Finance—Benefiting from Irrational Investors

and the title of a second-year course he teaches at HBS. "At the foundation of finance is the idea that... View Details

Keywords: by Julia Hanna

11 Jun 2008
Working Paper Summaries

Gender in Job Negotiations: A Two-Level Game

Keywords: by Hannah Riley Bowles & Kathleen L. McGinn

19 Sep 2005
Research & Ideas

Rethinking Company Loyalty

you, their employer. The very nature of the relationship between employers and employees has undergone a fundamental shift: Today, workers not only don't expect to View Details

Keywords: by Lauren Keller Johnson

29 Apr 2008
First Look

First Look: April 29, 2008

honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By View Details

Keywords: Martha Lagace

April 1984 (Revised May 2011)
Case

Mike Walker

Describes Bill Hudson's attempts to constructively deviate from and change the culture of various work units that he has worked in over 26 years with ABC Electronics. View Details

Keywords: Change; Management Skills; Management Style; Organizational Change and Adaptation; Organizational Culture