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  • 9 AM – 10 AM EDT, 30 Oct 2019
  • HBS Online

HBS Online Disruptive Strategy

Make innovation a reality with strategies from two-time World's Most Innovative Business Thinker, Clayton Christensen. Program Dates: October 30, 2019 - December 11, 2019 View Details

    Paul Hamilton

    Paul studies the economic complements needed for firms to realize productivity gains from machine learning and artificial intelligence. These complements include data, human capital & skills, organizational processes, and business models. 
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    • 24 Sep 2020
    • News

    What to Do When the Future Feels Hopeless

    • November 1986
    • Supplement

    People Express - May 1985

    By: D. Quinn Mills
    Describes situation facing Don Burr at People Express in May of 1985. Purpose is to get students to make a business policy decision. Follow-up to People Express - March 1984. View Details
    Keywords: Decisions; Policy; Management Teams; Air Transportation Industry
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    • 2009
    • Working Paper

    Specific Knowledge and Divisional Performance Measurement

    By: Michael C. Jensen and William H. Meckling
    This paper discusses five common divisional performance measurement methods—cost centers, revenue centers, profit centers, investment centers, and expense centers—providing a theory that explains when each of these methods is likely to be the most efficient. The... View Details
    Keywords: Business Units; Business Headquarters; Decisions; Cost; Investment; Investment Return; Profit; Revenue; Knowledge Use and Leverage; Managerial Roles; Performance Efficiency; Strategy
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    • 25 Oct 2011
    • First Look

    First Look: October 25

    on policies that have the same form as the one currently used in the United States. In particular, we consider policies that are based on a point system, which ranks patients according to some priority criteria, e.g., waiting time,... View Details
    Keywords: Sean Silverthorne
    • 2024
    • Working Paper

    What Do Impact Investors Do Differently?

    By: Shawn Cole, Leslie Jeng, Josh Lerner, Natalia Rigol and Benjamin N. Roth
    In recent years, impact investors – private investors who seek to generate simultaneously financial and social returns – have attracted intense interest and controversy. We analyze a novel, comprehensive data set of impact and traditional investors to assess how the... View Details
    Keywords: ESG; Socially Responsible Investing; Investment Decisions; Public Goods; Impact Investment; Investment; Private Equity; Venture Capital
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    • September 2016 (Revised March 2017)
    • Module Note

    Strategy Execution Module 3: Using Information for Performance Measurement and Control

    By: Robert Simons
    This module reading explains how managers use information to control critical business processes and outcomes. The analysis begins by illustrating how managers use information to communicate goals and track performance. Then the focus turns to the choices that managers... View Details
    Keywords: Management Control Systems; Implementing Strategy; Strategy Execution; Organization Process; Feedback Model; Innovation; Uses Of Information; Big Data; Benchmarking; Decision Making; Information; Performance Evaluation; Analytics and Data Science
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    • February 2024 (Revised January 2025)
    • Case

    AGENTS.inc: Pathways to Growth at an AI Startup

    By: Frank Nagle, Manuel Hoffmann, Karoline Ströhlein and Susan Pinckney
    The case describes the history of AGENTS.inc. Despite being a small startup, with only four employees, that had never had a funding round, the company boasted an impressive client portfolio including multiple Fortune 500 companies. While AGENTS.inc had been an early... View Details
    Keywords: Business Growth and Maturation; Business Model; Business Startups; Small Business; Transformation; Customer Focus and Relationships; Decisions; Entrepreneurship; Venture Capital; Financial Strategy; AI and Machine Learning; Digital Platforms; Technological Innovation; Copyright; Management; Growth and Development; Market Timing; Ownership; Risk and Uncertainty; Competition; Open Source Distribution; Entrepreneurial Finance; Computer Industry; Europe; Germany
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    • January 2011 (Revised April 2023)
    • Course Overview Note

    The Coming of Managerial Capitalism: Overview

    By: Tom Nicholas
    This is a course overview note for The Coming of Managerial Capitalism. CMC is chronologically organized. It starts in the late eighteenth century when America gained independence, spans the remarkable rise to industrial maturity during the nineteenth and twentieth... View Details
    Keywords: Business History; Business or Company Management; Entrepreneurship; Business Startups; Welfare; War; Transformation; Information Technology; Finance; Situation or Environment; Decision Making; Management Analysis, Tools, and Techniques; United States
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    • June 1995
    • Case

    Polaroid Corporation: European Distribution System

    By: Janice H. Hammond and Afroze A Mohammed
    Describes distribution operations in Polaroid Europe. In the late 1980s, Polaroid senior management in the United States proposed moving from a system of 12 decentralized warehouses to a centralized distribution system in which all inventory for European retailers... View Details
    Keywords: Distribution; Operations; Risk Management; Distribution Channels; Logistics; Transition; Strategy; Problems and Challenges; Industry Structures; Consumer Products Industry; Europe; European Union; United States
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    • 23 Apr 2001
    • Research & Ideas

    Brand Power from Wedgwood to Dell: Part Two

    How does an entrepreneur make the switch from inspiring a tiny group of followers in a metaphorical garage to leading what eventually becomes a... View Details
    Keywords: by Martha Lagace
    • 11 Sep 2006
    • Research & Ideas

    Negotiating When the Rules Suddenly Change

    from drawing parallels to battlefield strategy, due to its associations with violence and brute force. In fact, contemporary theory of maneuver warfare is surprisingly nuanced and supple. Three axioms apply to negotiators who must cope in volatile environments: (1)... View Details
    Keywords: by Michael Wheeler; Sports

      Christian Kaps

      Christian Kaps is an Assistant Professor of business administration in the Technology and Operations Management (TOM) Unit at Harvard Business School. Kaps' research focuses on emerging topics in renewable electricity generation and storage - notably how new... View Details

      • November–December 2023
      • Article

      Storytelling That Drives Bold Change

      By: Frances X. Frei and Anne Morriss
      When tackling urgent organizational problems, leaders usually work hard to identify underlying causes, tap a wide range of knowledge, and experiment with solutions. But once they’ve mapped out a plan, there’s one more crucial step they must take: crafting a story so... View Details
      Keywords: Organizational Culture; Organizational Change and Adaptation; Problems and Challenges; Emotions; Communication Strategy
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      • 2025
      • Working Paper

      How Do Voters Respond to Cues by Charismatic Leaders? Evidence from Brazil

      By: Paula Rettl
      While elite-cue effects on public opinion are well-documented, questions remain as to when and why voters use elite cues to inform their opinions and behaviors. This study contributes to answer these questions by testing whether voters react to cues by charismatic... View Details
      Keywords: Elites; Public Engagement; Politics; Political Affiliation; Political Campaigns; Political Influence; Political Leadership; Political Economy; Survey Research; COVID-19; COVID-19 Pandemic; COVID; Cognitive Psychology; Cognitive Biases; Political Elections; Voting; Power and Influence; Identity; Behavior; Latin America; Brazil
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      • May–June 2021
      • Article

      Eliminate Strategic Overload

      By: Felix Oberholzer-Gee
      As companies respond to intensifying competitive pressures and challenges, they ask more and more of their employees. But organizations often have very little to show for the efforts of their talented and engaged workers. By selecting fewer initiatives with greater... View Details
      Keywords: Strategic Initiatives; Value-based Strategy; Organizational Effectiveness; Strategy; Value Creation
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      • August 2012 (Revised February 2021)
      • Case

      Hub and Spoke, HealthCare Global and Additional Focused Factory Models for Cancer Care

      By: Regina E. Herzlinger, Amit Ghorawat, Meera Krishnan and Naiyya Saggi
      This case compares and contrasts four different models for delivering cancer care in India and the US. Students are asked to select the best model in its alignment with the Six Forces in those two countries and Africa, to which one of the models is considering... View Details
      Keywords: Cancer Care Services; Focused Factories For Cancer Care; Hub And Spoke Cancer Care; Cancer Care In The U.S.; Cancer Care In Africa; Cancer Care In India; Health Care and Treatment; Business Model; Six Sigma; Health Disorders; Health Industry; United States; India; Africa
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      • September 1998 (Revised April 2000)
      • Case

      Cia. Bozano, Simonsen of Brazil: Partnering in Privatization:

      Shifts attention to the international context by looking at Cia. Bozano, Simonsen (CBS), a privately-held Brazilian group that has been a leading player in Brazil's privatization efforts in the 1990s. CBS has participated in privatizations across a wide array of... View Details
      Keywords: Partners and Partnerships; Privatization; Brazil
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      • 04 Feb 2020
      • Video

      Dr. Manu Chandaria

      Manu Chandaria, Chair of the Comcraft Group based in Kenya,describes the challenge of managing his far-flung enterprise with family members doing in business in a number of different locations, including... View Details