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Show Results For
- All HBS Web
(7,653)
- People (9)
- News (1,545)
- Research (5,410)
- Events (17)
- Multimedia (32)
- Faculty Publications (3,731)
- 16 Nov 2015
- News
Connecting with Indigenous Traditions
Diego, followed by managing king crab and salmon fishing in Washington State and Alaska. “I was in Dutch Harbor, navigating the logistics of catching and freezing and making deals with Japanese customers,” he remembers. “I seemed to find... View Details
- April 2004 (Revised July 2008)
- Case
Showdown on the Waterfront: The West Coast Port Dispute (A)
By: Kathleen L. McGinn and Dina R. Pradel
New technology underlies a protracted dispute between West Coast longshoremen and their employers. Severe economic consequences lead to government intervention in the dispute. View Details
Keywords: Economics; Negotiation Process; Business and Government Relations; Labor and Management Relations; Conflict and Resolution; Shipping Industry; Western United States
McGinn, Kathleen L., and Dina R. Pradel. "Showdown on the Waterfront: The West Coast Port Dispute (A)." Harvard Business School Case 904-045, April 2004. (Revised July 2008.)
- 01 Sep 2020
- News
When Your Boss Doesn't Respect Your Family Commitments
- 17 Mar 2015
- First Look
First Look: March 17
volatility, whereas shadow banks tend to hold relatively liquid assets. Publisher's link: http://www.people.hbs.edu/shanson/banks_20150305_FINAL.pdf March 2015 Production and Operations Management Managing... View Details
Keywords: Sean Silverthorne
- October 2010 (Revised October 2011)
- Case
Ken Langone: Member, GE Compensation Committee
By: Suraj Srinivasan and Lizzie Gomez
On September 2003, Richard Grasso stepped down as chairman and CEO of the New York Stock Exchange, following weeks of intense public criticism over the size of his $190 million compensation package. As chairman of the committee that oversaw Grasso's payout, Ken Langone... View Details
Keywords: Accounting; Corporate Governance; Governing and Advisory Boards; Employee Stock Ownership Plan; Executive Compensation; Governing Rules, Regulations, and Reforms; Labor and Management Relations; Wages; Change Management; Energy Industry; New York (city, NY)
Srinivasan, Suraj, and Lizzie Gomez. "Ken Langone: Member, GE Compensation Committee." Harvard Business School Case 111-060, October 2010. (Revised October 2011.)
- 10 Mar 2017
- News
As Head of Fidelity, Abigail Johnson Is Just Getting Started
buyout plan, looking to trim 3,000 senior staff from its 45,000 employees in order to make room for younger hires. According to industry analysts, the moves are designed to protect and expand upon Fidelity’s status as the largest American... View Details
- March 2024
- Supplement
Madrigal: Conducting a Customer-Base Audit
By: Eva Ascarza, Bruce Hardie, Peter S. Fader and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
- 25 Aug 2022
- Research & Ideas
It’s All in a Name: Reputable Investors Help Startups Shine
a new study coauthored by Harvard Business School Professor Shai Bernstein. “Attracting high-quality talent is an important challenge for any young firm, and it’s critical to establishing reputation and growth.” “One of the key challenges for startups is convincing... View Details
Keywords: by Rachel Layne
- 05 Sep 2007
- First Look
First Look: September 5, 2007
between prices set by the content provider and by the platforms leads to a non-monotonic relationship between exclusivity and content quality: both high- and low-quality content will multihome and join both platforms, but there will be a... View Details
Keywords: Martha Lagace
- October 1984
- Case
Transition from Contract to Consensus at General Motors
By: George C. Lodge
Lodge, George C. "Transition from Contract to Consensus at General Motors." Harvard Business School Case 385-168, October 1984.
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
third adopt a modified form of the recommendations. However, global partner surveys report that 99 percent of FIELD partners want to work with FIELD again. The reason: Their local management teams enjoy the collaborative process of... View Details
- 01 Mar 2013
- News
Faculty Books
employees (what we buy, how we manage others) to the choices we make more broadly as human beings (whom we date, how we deal with friendships). She identifies the factors likely to sway decisions in wrong... View Details
- 25 May 2010
- First Look
First Look: May 25
18th Airborne Corps Rapid Deployment Force, joined PepsiCo's Leadership Development Program (LDP). For her first assignment with PepsiCo, Johnson accepted a position as a manufacturing manager at a Frito-Lay plant in Williamsport,... View Details
Keywords: Martha Lagace
- 06 May 2019
- Research & Ideas
Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
Every public health crisis—whether it’s the availability of highly addictive opioids or junk food marketing to children—prompts consumers to question how far companies will go for profit. It’s not an unwarranted concern. After all, cigarette makers once used... View Details
- 01 Jun 2018
- News
In My Humble Opinion: Be Our Guest
The son of a diplomat and a veteran of the hospitality industry, Craig Smith (AMP 188, 2015) has lived in 13 countries and territories. “Home,” he says, is defined by the furniture and keepsakes that move with you from place to place. Currently based in Hong Kong as... View Details
- 01 Dec 2005
- News
A Renter’s Market
employees are smart and motivated, the vast majority of problems for a manager like me will disappear. I’ve learned that if someone’s not working out, it’s best to cut your losses early. Prolonging a... View Details
- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
mistake companies make is to rely on employees from the core organization to staff new ventures.— Clark Gilbert and Joseph L. Bower It's important to note that calling a business separate and making a business separate are two different... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
- June 16, 2020
- Article
Your Customers Have Changed. Here's How to Engage Them Again.
By: Rohit Deshpandé, Ofer Mintz and Imran S. Currim
The coronavirus makes your customers less able and less willing to spend than before. How should you re-engage with them? Advice from Rohit Deshpandé and colleagues. View Details
Deshpandé, Rohit, Ofer Mintz, and Imran S. Currim. "Your Customers Have Changed. Here's How to Engage Them Again." Harvard Business School Working Knowledge (June 16, 2020).
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)
- Article
Socialization at the Top: How CEOs and Subordinates Develop Interpersonal Contracts
By: John J. Gabarro
Gabarro, John J. "Socialization at the Top: How CEOs and Subordinates Develop Interpersonal Contracts." Organizational Dynamics 7, no. 3 (Winter 1979).