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  • 06 Aug 2020
  • Research & Ideas

Who Will Give You the Best Professional Guidance?

fees. My heuristic for these types of engagements is to assess whether they are performing a part-time role you’d otherwise fill with a full-time employee (FTE) if you could find them. These engagements... View Details
Keywords: by Julia B. Austin
  • 01 Jun 2010
  • News

Get Well Soon

Art by James Yang/Getty Images Health-care reform is more than a political football. For twenty years it’s been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact... View Details
Keywords: Julia Hanna; Ambulatory Health Care Services; Health, Social Assistance
  • 1998
  • Chapter

Economic Performance, Strategic Position, and Vulnerability to Ecological Pressures among U.S. Interstate Motor Carriers

By: Jack A. Nickerson and Brian S. Silverman
Keywords: Truck Transportation; Environmental Management; Competitive Strategy; Performance; Shipping Industry; United States
Related
  • 2016
  • Flash Talks

Carissa Romero

  • 09 Nov 2022
  • News

Part Ownership of a Dream

value would be a whopping $184 million. Days before the Breeders’ Cup, Finley reflected on how he managed to purchase a horse that many are comparing to all-time greats like Man O’ War and Secretariat. After winning the Kentucky Derby,... View Details
Keywords: horse racing; entpreneurship; leadership; finance; investing; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • 12 Apr 2016
  • First Look

April 12, 2016

member to discover how and whether his employees can speed up cleaning, checking, restocking, and refueling. Expert commentary comes from Atilla Korkmazoglu, president of ground handling and cargo operations at Celebi Aviation Holding,... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2007
  • News

Mission Possible

services organization cofounded by Tierney and Jeff Bradach, then a member of the HBS faculty and now Bridgespan’s managing partner. The organization works to boost the performance of nonprofits and... View Details
Keywords: Roger Thompson; Margie Kelley; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
  • March 2010 (Revised March 2014)
  • Case

Roll Back Malaria and BCG: The Change Initiative

By: Nava Ashraf, Rachel Gordon and Catherine Ross
Roll Back Malaria, a global partnership dedicated to fighting malaria has not met its founders' expectations of effectively combatting malaria. In 2005, after several internal evaluations, RBM leadership has decided to engage the Boston Consulting Group to work on a... View Details
Keywords: Health Care and Treatment; Management Practices and Processes; Performance Evaluation; Communication Strategy; Communication Intention and Meaning; Non-Governmental Organizations; Change Management; Multinational Firms and Management; Negotiation; Health Industry
Related
  • April 2001 (Revised November 2001)
  • Case

AvantGo

By: Alan D. MacCormack and Kerry Herman
Richard Owen, CEO of AvantGo, is preparing for a meeting in which he will set the human resource policy for the firm going forward. It has been three months since the company's IPO, and given the tremendous cramp in hiring over the six months prior to the IPO, he knows... View Details
Keywords: Initial Public Offering; Management Teams; Selection and Staffing; Retention; Growth and Development Strategy; Performance Evaluation; Information Technology; Decisions; Information Technology Industry; Service Industry; United States
Related
  • 01 Mar 2012
  • News

Making Finance Personal

solutions, he has aggressively implemented the notion that customers, through their implicit choices or explicit actions (what Cook calls a “user contribution system”), and his brainstorming employees (in small groups within the company... View Details
Keywords: Garry Emmons; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises
  • 01 Jun 2010
  • News

MBAs on a Mission

was typical for an HBS Leadership Fellow. The program catapults new grads into high-level positions at nonprofit and public-sector organizations, offering access to CEO-level management and decision-making. Meanwhile, organizations... View Details
Keywords: Sarah Auerbach;Deborah Blagg;Julia Hanna; Management; Management; Management; Management
  • Web

Access & Use Baker Library | Baker Library

loan to eligible Harvard ID holders. Please visit the Harvard Library Borrowing page for more information on borrowing policies & procedures. Harvard Library: Borrow, Renew & Return Library Materials Proxy Accounts Faculty may sponsor up to three individuals to View Details
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

organizations as well as customer pressure from individual investors are critical in mitigating free-rider problems among asset managers and sustaining engagement practices. Finally, I explore the limits and anticompetitive concerns to... View Details
Keywords: Dina Gerdeman
  • 22 May 2017
  • News

Two On-Track Investments

business of creating and managing “equine portfolios,” making Thoroughbred ownership a reality for anyone with the will (and the wallet) to get in the game. “I’m probably the only owner that bought his first horse on credit cards,” Finley... View Details
Keywords: horse racing; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Q: To be a great service company, do you have to be equally good at all of... View Details
Keywords: by Deborah Blagg; Service
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

trick is to make sure your employees are happy." Taking issue with this, Zbigniew Becker suggested, "Educational programs do have a crucial role to play in installing/strengthening in future View Details
Keywords: by James Heskett
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the Mortgage Simulator that helped branch managers calculate the price of a mortgage and estimate the customer lifetime... View Details
Keywords: Martha Lagace
  • 27 Sep 2016
  • First Look

September 27, 2016

turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we... View Details
Keywords: Sean Silverthorne
  • 23 Jul 2012
  • Research & Ideas

Book Excerpt: ‘Talk, Inc.’

Boris Groysberg and communications professional Michael Slind discuss the power of talk as a way to recapture high levels of employee engagement and strategic alignment. This excerpt identifies four elements critical to creating... View Details
Keywords: Re: Boris Groysberg
  • Web

Find Books, Articles, & More | Baker Library

information on borrowing policies & procedures. Harvard Library: Borrow, Renew & Return Library Materials Proxy Accounts Faculty may sponsor up to three individuals to perform work on their behalf using a library proxy account. To apply:... View Details