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- All HBS Web
(117,437)
- Faculty Publications (37,517)
- Article
Towards Robust and Reliable Algorithmic Recourse
By: Sohini Upadhyay, Shalmali Joshi and Himabindu Lakkaraju
As predictive models are increasingly being deployed in high-stakes decision making (e.g., loan
approvals), there has been growing interest in post-hoc techniques which provide recourse to affected
individuals. These techniques generate recourses under the assumption... View Details
Keywords: Machine Learning Models; Algorithmic Recourse; Decision Making; Forecasting and Prediction
Upadhyay, Sohini, Shalmali Joshi, and Himabindu Lakkaraju. "Towards Robust and Reliable Algorithmic Recourse." Advances in Neural Information Processing Systems (NeurIPS) 34 (2021).
- Article
Trust: The Foundation of Leadership
By: Frances Frei and Anne Morriss
The authors contend that if leadership is about empowering others, in your presence and your absence, then trust is the emotional framework that allows that service to be freely exchanged. Based on their experiences advising individuals and organizations, their basic... View Details
Keywords: Trustworthiness; Authenticity; Empathy; Trust; Leadership; Competency and Skills; Behavior
Frei, Frances, and Anne Morriss. "Trust: The Foundation of Leadership." Leader to Leader 99 (Winter 2021): 20–25.
- January 2021
- Article
Turbulence, Firm Decentralization and Growth in Bad Times
By: Philippe Aghion, Nicholas Bloom, Brian Lucking, Raffaella Sadun and John Van Reenen
What is the optimal form of firm organization during “bad times”? We present a model of delegation within the firm to show that the effect is ambiguous. The greater turbulence following macro shocks may benefit decentralized firms because the value of local information... View Details
Keywords: Decentralization; Growth; Turbulence; Great Recession; Organizational Design; System Shocks; Economic Growth; Performance
Aghion, Philippe, Nicholas Bloom, Brian Lucking, Raffaella Sadun, and John Van Reenen. "Turbulence, Firm Decentralization and Growth in Bad Times." American Economic Journal: Applied Economics 13, no. 1 (January 2021): 133–169.
- January 2021
- Article
Using Models to Persuade
By: Joshua Schwartzstein and Adi Sunderam
We present a framework where "model persuaders" influence receivers’ beliefs by proposing models that organize past data to make predictions. Receivers are assumed to find models more compelling when they better explain the data, fixing receivers’ prior beliefs. Model... View Details
Keywords: Model Persuasion; Analytics and Data Science; Forecasting and Prediction; Mathematical Methods; Framework
Schwartzstein, Joshua, and Adi Sunderam. "Using Models to Persuade." American Economic Review 111, no. 1 (January 2021): 276–323.
- January 2021
- Article
Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis
By: Karen Huang, Regan Bernhard, Netta Barak-Corren, Max Bazerman and Joshua D. Greene
The COVID-19 crisis has forced healthcare professionals to make tragic decisions concerning which patients to save. Furthermore, the COVID-19 crisis has foregrounded the influence of self-serving bias in debates on how to allocate scarce resources. A utilitarian... View Details
Keywords: Self-serving Bias; Procedural Justice; Bioethics; COVID-19; Fairness; Health Pandemics; Resource Allocation; Decision Making
Huang, Karen, Regan Bernhard, Netta Barak-Corren, Max Bazerman, and Joshua D. Greene. "Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis." Judgment and Decision Making 16, no. 1 (January 2021): 1–19.
- 2021
- Book
We the Possibility: Harnessing Public Entrepreneurship to Solve Our Most Urgent Problems
By: Mitchell Weiss
The huge public challenges we face are daunting. At the same time, many of us have come to accept the notion that government can't do new things or solve tough challenges—it's too big and slow and bureaucratic. Not so. Entrepreneurial savvy in government is growing,... View Details
Keywords: Entrepreneurship; Public Sector; Government Administration; Government and Politics; Technological Innovation; Problems and Challenges; Innovation Leadership; Public Administration Industry; Technology Industry
Weiss, Mitchell. We the Possibility: Harnessing Public Entrepreneurship to Solve Our Most Urgent Problems. Boston, MA: Harvard Business Review Press, 2021.
- 2021
- Working Paper
What Am I Worth? Wage Security and the (In)secure Self.
By: Lumumba Seegars, Erin M. Reid, Lakshmi Ramarajan and S. Lee
- 2021
- Working Paper
When Does Uncertainty Matter?: Understanding the Impact of Predictive Uncertainty in ML Assisted Decision Making
By: Sean McGrath, Parth Mehta, Alexandra Zytek, Isaac Lage and Himabindu Lakkaraju
McGrath, Sean, Parth Mehta, Alexandra Zytek, Isaac Lage, and Himabindu Lakkaraju. "When Does Uncertainty Matter?: Understanding the Impact of Predictive Uncertainty in ML Assisted Decision Making." Working Paper, January 2021.
- December 31, 2020
- Article
How to Build a Life: New Year's Resolutions That Will Actually Lead to Happiness
By: Arthur C. Brooks
Brooks, Arthur C. "How to Build a Life: New Year's Resolutions That Will Actually Lead to Happiness." The Atlantic (December 31, 2020).
- 28 Dec 2020
- Interview
Psychological Safety and Fearless Organisations
By: Amy C. Edmondson and Vesna Lucca
In This Podcast:
• The ugly and beauty in transformational change
• Why don’t all companies create psychological safety
• Her passion to create a better workplace
• Buckminster Fuller
• The importance of system thinking
• The power... View Details
• The ugly and beauty in transformational change
• Why don’t all companies create psychological safety
• Her passion to create a better workplace
• Buckminster Fuller
• The importance of system thinking
• The power... View Details
"Psychological Safety and Fearless Organisations." Episode 112. Corporate Unplugged (podcast), December 28, 2020.
- December 24, 2020
- Article
How Businesses Can Find 'Hidden Workers'
By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin and Ladan Davarzani
Even before the COVID-19 pandemic, low- and middle-skill workers struggled to find and retain steady work. Now, many of these workers are considered “essential,” while many others are unemployed and struggling to find work. As the pandemic eases throughout 2021,... View Details
Fuller, Joseph B., Manjari Raman, Eva Sage-Gavin, and Ladan Davarzani. "How Businesses Can Find 'Hidden Workers'." Harvard Business Review Digital Articles (December 24, 2020).
- December 2020
- Case
Tencent: Combining Technology and Culture
By: Elie Ofek, Billy Chan and Dawn H. Lau
Tencent, one of the largest Internet conglomerates in China, had a vision to become a "Tech+Culture" firm. With dominant market shares in online games and social networking, it had built a vast Internet-based entertainment ecosystem, and was now focused on cultural... View Details
Keywords: Media Franchise; Marketing; Market Entry and Exit; Product Launch; Strategy; Culture; China
Ofek, Elie, Billy Chan, and Dawn H. Lau. "Tencent: Combining Technology and Culture." Harvard Business School Case 521-066, December 2020.
- Editorial
Le capitalisme durable menace la durabilité des entreprises
By: Jesse M. Fried and Charles CY Wang
Keywords: European Union
Fried, Jesse M., and Charles CY Wang. "Le capitalisme durable menace la durabilité des entreprises." Les Echos (December 18, 2020).
- December 2020
- Teaching Note
Apple Inc. in 2020
By: David B. Yoffie
Teaching Note for HBS Case #720-454. View Details
- December 17, 2020
- Article
How to Build a Life: Don't Isolate Yourself This Holiday Season
By: Arthur C. Brooks
Brooks, Arthur C. "How to Build a Life: Don't Isolate Yourself This Holiday Season." The Atlantic (December 17, 2020).
- December 2020
- Teaching Plan
Pal's Sudden Service—Scaling an Organizational Model to Drive Growth
By: Francesca Gino, Gary P. Pisano and Alexander Rohe
- December 2020
- Teaching Plan
Scaling Well by Doing Good: Motivating Talent at b.good
By: Francesca Gino, Gary P. Pisano and Alexander Rohe
- December 2020
- Case
Urban Company
Urban Company is an India-based market platform that helps customers book home services and at home beauty services. The company differentiated itself by investing heavily in building customer trust. Rather than merely positioning itself as a lead generating... View Details
Keywords: COVID-19 Pandemic; Entrepreneurship; Digital Platforms; Emerging Markets; Strategy; Service Delivery; Trust; Technology Industry; Service Industry; India
Palepu, Krishna G. "Urban Company." Harvard Business School Case 121-041, December 2020.
- 2020
- Working Paper
Algorithm-Augmented Work and Domain Experience: The Countervailing Forces of Ability and Aversion
By: Ryan Allen and Prithwiraj Choudhury
Past research offers mixed perspectives on whether domain experience helps or hurts algorithm-augmented work performance. To reconcile these perspectives, we theorize that domain experience affects algorithm-augmented performance via two distinct countervailing... View Details
Keywords: Automation; Domain Experience; Algorithmic Aversion; Experts; Algorithms; Machine Learning; Decision-making; Future Of Work; Employees; Experience and Expertise; Decision Making; Performance
Allen, Ryan, and Prithwiraj Choudhury. "Algorithm-Augmented Work and Domain Experience: The Countervailing Forces of Ability and Aversion." Harvard Business School Working Paper, No. 21-073, October 2020. (Revised September 2021.)