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Show Results For
- All HBS Web
(976)
- People (1)
- News (407)
- Research (481)
- Events (2)
- Multimedia (29)
- Faculty Publications (210)
- Web
Annual Report 2020 - Annual Report 2020
Darza Digitally native, vertically integrated e-commerce fashion brand that provides the best online shopping fashion experience for customers in the Middle East and North Africa. OnRamp A customer partnership platform helping B2B SaaS... View Details
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
is at the heart of the shopping experience. Tranthi adds that she approves the hire of every sales associate at each of Thomas Pink's ten U.S. stores. "It is the most critical position in the company," she says. "They... View Details
- 01 Dec 2009
- News
One Man Crime Wave
it was all about, but the rest of them would shrug and go ahead with the job and draw their pay and bitch to the shop steward about coffee breaks and work standards and seniority and how come I got moved over onto the damn grinder and... View Details
- 23 Jan 2013
- Research & Ideas
Three-Dimensional Strategy: Winning the Multisided Platform
by facilitating direct connections between multiple types of affiliated customers, which most often leads to network effects. Think of what a shopping mall accomplishes in bringing together a multitude of sellers and buyers who interact... View Details
Keywords: by Julia Hanna
- 01 Feb 2002
- News
It's academic. (Not!)
love the atmosphere of the restaurants and little shops in the historic districts there, but on the bright side, I don't have much time as a doctoral student to sit in cafés," she laughs. Star Search Boris Groysberg can tell you... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
the imposed closure of most of the stores and shopping malls who had to quickly reroute their business toward e-commerce and direct delivery of products to customers’ homes. This shift heavily impacted Logistics operations, increasing... View Details
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
online consumers about a better deal at another Web site. Originally designed to automatically complete online point-of-sale forms with a single click, the electronic wallet is paving the way for a richer, more personalized online View Details
Keywords: Judith A. Ross
- 01 Dec 2014
- News
Taking Tailoring High Tech
year, topping $60 billion. But these newly fashion-conscious men didn’t want to spend lots of time and money on shopping and tailoring. Motlagh’s solution: use technology to update and brand traditional bespoke tailoring and create a... View Details
- 07 May 2016
- News
Retail in the Blood
As a boy, Simon Belsham (MBA 2007) hung out on the shop floor of Scally Wags Fun Factory, the toy shop his parents ran in the English town of Ashford. The shop closed with the... View Details
Keywords: Retail Trade
- 01 Dec 2014
- News
Instilling Production with Principles
pro-environmental policies are money savers and the key to her company’s continued success, Yang says. More Retail Revolutions Recycling the Consignment Shop Bigger than the local consignment shop and easier... View Details
Joseph M. Segel
Home Shopping Network. Believing that he could do better than HSN, Segel introduced a softer sales approach and an expanded customer service function. Though HSN’s success spawned hundreds of “copy-cats,” QVC was its only formidable... View Details
Keywords: Entertainment & Broadcast Media
Fred DeLuca
Hoping to earn enough money to go to college, DeLuca borrowed $1,000 from a family friend and opened his first sub shop in 1965. Though he struggled for a few years, he did pay his way through college. After graduation, DeLuca jumped on... View Details
Keywords: Food & Tobacco
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
Quotes, published in the February issue of Journal of Marketing Research. The large-scale field experiment investigated whether price expectations of consumers--male or female--can influence the final price. The answer: yes. The researchers found that: Repair View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
Next: Ivy Ross (PMD 68, 1994) — Creating the Shopping Experience of the Future » Return to Fashion's Retail Revolution main page « To learn more about these seven HBS Alumni trendsetters, click on their photos below: Marjorie Yang... View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
What does cyberspace mean for physical retail space? Has online shopping changed the fundamentals of retailing? How should managers evaluate new in-store technologies? Harvard Business Review posed these questions to three retail... View Details
- 24 Apr 2014
- News
Empowering Japan through e-commerce
he developed a web-based shopping mall—Rakuten, which roughly means “optimism”—often called the Amazon.com of Japan. “We created an online marketplace where customers can interact with shop owners, and we... View Details
- 01 Oct 1996
- News
Uhlmann Award Winners Focus on French Retailer
suburb with thousands of high-quality, low-cost items under one roof. A new term -- hypermarché -- was coined to describe this phenomenon. French consumers were lured away from their traditional patronage of small, locally owned stores to do their View Details
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their communication secrets. Examine the... View Details
- 18 Jul 2018
- Blog Post
Amira Rashad: An Ambidextrous Mind Meets Consumer Needs in the Middle East
data-friendly, that could show who bought what and why." At the same time, Amira was undergoing a "parallel journey" in her personal life, acting as "a mom responsible for a household." There were no Costcos. Most people View Details
William M. Batten
Batten transformed JCPenney from a sleepy “Main Street” store into a diversified mass merchandiser located in shopping malls throughout suburbia. He dramatically expanded the merchandising line, introduced the Penney credit card, and... View Details
Keywords: Retail