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Show Results For
- All HBS Web
(965)
- People (1)
- News (399)
- Research (485)
- Events (2)
- Multimedia (29)
- Faculty Publications (213)
- 01 Feb 2002
- News
It's academic. (Not!)
love the atmosphere of the restaurants and little shops in the historic districts there, but on the bright side, I don't have much time as a doctoral student to sit in cafés," she laughs. Star Search Boris Groysberg can tell you... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
the imposed closure of most of the stores and shopping malls who had to quickly reroute their business toward e-commerce and direct delivery of products to customers’ homes. This shift heavily impacted Logistics operations, increasing... View Details
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
online consumers about a better deal at another Web site. Originally designed to automatically complete online point-of-sale forms with a single click, the electronic wallet is paving the way for a richer, more personalized online View Details
Keywords: Judith A. Ross
- 07 May 2016
- News
Retail in the Blood
As a boy, Simon Belsham (MBA 2007) hung out on the shop floor of Scally Wags Fun Factory, the toy shop his parents ran in the English town of Ashford. The shop closed with the... View Details
Keywords: Retail Trade
- 01 Dec 2014
- News
Taking Tailoring High Tech
year, topping $60 billion. But these newly fashion-conscious men didn’t want to spend lots of time and money on shopping and tailoring. Motlagh’s solution: use technology to update and brand traditional bespoke tailoring and create a... View Details
Joseph M. Segel
Home Shopping Network. Believing that he could do better than HSN, Segel introduced a softer sales approach and an expanded customer service function. Though HSN’s success spawned hundreds of “copy-cats,” QVC was its only formidable... View Details
Keywords: Entertainment & Broadcast Media
Fred DeLuca
Hoping to earn enough money to go to college, DeLuca borrowed $1,000 from a family friend and opened his first sub shop in 1965. Though he struggled for a few years, he did pay his way through college. After graduation, DeLuca jumped on... View Details
Keywords: Food & Tobacco
- 01 Dec 2014
- News
Dressing by Number
of expertly picked goodies delivered to your door. (True story: That “aha” moment came courtesy of a delivery of farmer-endorsed seasonal veggies.) Now she’s translated that idea into Stitch Fix, the Pandora of fashion. This rapidly growing online styling and View Details
- Web
Saco-Lowell no. 2 condenser - The Human Factor – Baker Library | Bloomberg Center, Historical Collections
The Message The Product The Production The Worker The Audience Bibliography previous 1 2 3 4 5 6 7 8 next Saco-Lowell no. 2 condenser ca. 1926 Saco-Lowell Shops Photographer unknown This shows a No. 2 condenser arranged with... View Details
- 24 Apr 2014
- News
Empowering Japan through e-commerce
he developed a web-based shopping mall—Rakuten, which roughly means “optimism”—often called the Amazon.com of Japan. “We created an online marketplace where customers can interact with shop owners, and we... View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
What does cyberspace mean for physical retail space? Has online shopping changed the fundamentals of retailing? How should managers evaluate new in-store technologies? Harvard Business Review posed these questions to three retail... View Details
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their communication secrets. Examine the... View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
Next: Ivy Ross (PMD 68, 1994) — Creating the Shopping Experience of the Future » Return to Fashion's Retail Revolution main page « To learn more about these seven HBS Alumni trendsetters, click on their photos below: Marjorie Yang... View Details
Howard Schultz
Not only did Schultz foresee that a large-scale coffee shop chain was a lucrative business, but he maintained Starbucks lead through a combination of customer and employee satisfaction plans. Schultz’s plan to offer part-time employees... View Details
Keywords: Restaurants & Lodging
- 01 Dec 2017
- News
Year in Review 2017
edited by April White; illustrations by Jonathan Carlson RETAIL: Voice-Activated, One-Hour-Delivery Shopping MANUFACTURING: The Supply Chain Goes High Tech ENERGY: A Future of Lower Energy Prices MEDIA: Courting the Cord-Cutters... View Details
James D. Sinegal
Sinegal was one of the principal founders of Costco in 1983. As CEO, he has built the fledgling wholesale shopping center into the largest such organization in the United States, outpacing both Sam’s Club and BJ’s Wholesale. Though he... View Details
Keywords: Retail
William M. Batten
Batten transformed JCPenney from a sleepy “Main Street” store into a diversified mass merchandiser located in shopping malls throughout suburbia. He dramatically expanded the merchandising line, introduced the Penney credit card, and... View Details
Keywords: Retail
- 01 Dec 2017
- News
2017 in Finance: Helping Consumers Improve Their Financial Life
that consumers often feel overwhelmed by the topic of finances. They don’t feel as if they are in control. In other aspects of their life—for instance, in their shopping habits—consumers have access to a lot of information that in turn... View Details
- 06 Nov 2009
- News
Health Reform Paths Not Taken
Herzlinger points to Switzerland as a model system without a government-run plan. “What I like about it is that it’s got universal coverage, it’s customer driven, and there are no intermediaries shopping on people’s behalf,” she recently... View Details
- 11 Dec 2014
- News
Fashion's Retail Revolution
Dressing by Number Dressing by Number Ivy Ross Creating the Shopping Experience of the Future Creating the Shopping Experience of the Future Today, though, the case studies are on a multitude of fashion... View Details