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  • All HBS Web  (1,929)
    • People  (12)
    • News  (486)
    • Research  (748)
    • Events  (3)
    • Multimedia  (26)
  • Faculty Publications  (422)
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  • September 2023 (Revised December 2023)
  • Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
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Sucher, Sandra J., Shalene Gupta, and Tom Quinn. "Twiddy & Company: Trust in a Chaotic Environment." Harvard Business School Case 324-021, September 2023. (Revised December 2023.)
  • May 2024
  • Case

LinkedIn Corporation, 2024

By: David B. Yoffie, George Gonzalez and Emily Grandjean
By 2024, the LinkedIn profile was well established as the professional identity of record on the Internet. Following a multi-year effort to expand the platform’s user base, as well as a period of rapid growth during the COVID-19 pandemic, LinkedIn’s membership had... View Details
Keywords: Platform; Business Strategy; Competitive Strategy; Goals and Objectives; Social Media; Network Effects; Growth and Development Strategy; Performance Evaluation; Technology Industry; Employment Industry; Sunnyvale
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Yoffie, David B., George Gonzalez, and Emily Grandjean. "LinkedIn Corporation, 2024." Harvard Business School Case 724-484, May 2024.
  • April 2005
  • Case

FBI: Mission Extended

Following the bombing of the World Trade Center in 1993, there was consensus that the FBI needed to make organizational changes. The FBI had long distinguished itself as the world's pre-eminent organization for conducting after-the-fact investigations that laid the... View Details
Keywords: Organizational Change and Adaptation; Law Enforcement; United States
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Beaulieu, Nancy D., and Aaron Zimmerman. "FBI: Mission Extended." Harvard Business School Case 905-061, April 2005.
  • October 2002
  • Case

New Leaders for New Schools

Describes the founding, early growth, and expansion plans of New Leaders for New Schools, a nonprofit public education venture that recruits, trains, places, and supports principals in U.S. urban school districts. This case presents the strategic, financial, and... View Details
Keywords: Social Entrepreneurship; Education; Education Industry
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Leschly, Stig. "New Leaders for New Schools." Harvard Business School Case 803-073, October 2002.
  • 2022
  • Article

Values and Inequality: Prosocial Jobs and the College Wage Premium

By: Nathan Wilmers and Letian Zhang
Employers often recruit workers by invoking corporate social responsibility, organizational purpose, or other claims to a prosocial mission. In an era of substantial labor market inequality, commentators typically dismiss these claims as hypocritical: prosocial... View Details
Keywords: Corporate Social Responsibility and Impact; Equality and Inequality; Wages; Recruitment
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Wilmers, Nathan, and Letian Zhang. "Values and Inequality: Prosocial Jobs and the College Wage Premium." American Sociological Review 87, no. 3 (2022): 415–442.
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Collaboratory U.S. Competitiveness 50 Years of Women in the MBA Program Centennial Publications HBS Magazine Business History Review Harvard Business Review HBS Working Knowledge Recruit Alumni Recruiting... View Details
  • September 2013
  • Case

United Rentals (A)

By: Jay W. Lorsch, Kathleen Durante and Emily McTague

In December 1997 United Rentals (URI) went public on the NYSE. Ten years later, during the peak of the economic meltdown, the company's performance was in decline. United Rentals had experienced its share of problems in the prior years and was still struggling to... View Details

Keywords: Board Of Directors; Board Dynamics; Accounting Fraud; Governance; Board Committees; Merger; Corporate Governance; Construction Industry; United States
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Lorsch, Jay W., Kathleen Durante, and Emily McTague. "United Rentals (A)." Harvard Business School Case 414-043, September 2013.

    Clayton S. Rose

    Clayton Rose is Baker Foundation Professor of Management Practice and teaches the course Accountability in the Advanced Management Program. His case writing is focused on the how leaders consider the... View Details

    Keywords: financial services
    • Web

    Get In Touch | About

    +1.617.495.6155 news@hbs.edu Public Education Leadership Project +1.617.496.1819 pelp@gse.harvard.edu Race, Gender, Equity Initiative +1.617.496.4760 gender@hbs.edu Recruiting +1.617.495.6232 cpd@hbs.edu Social Enterprise Initiative... View Details
    • 25 Jul 2006
    • Working Paper Summaries

    A Gentler Capitalism: Black Business Leadership in the New South Africa

    Keywords: by Linda A. Hill & Maria Farkas; Communications; Telecommunications
    • August 2024
    • Case

    Cristina Ventura: The Career of a Catalyst

    By: Linda A. Hill, Allison J. Wigen and Ruth Page
    This multimedia case follows the career of Chief Catalyst Officer for the Lane Crawford Joyce Group (LCJG), Cristina Ventura. After beginning her career in luxury in Europe and Asia, Ventura was recruited in 2011 to open Apple’s flagship stores in Hong Kong and South... View Details
    Keywords: Innovation Leadership; Innovation Strategy; Technological Innovation; Leadership Style; Leading Change; Entrepreneurship; Luxury; Family Business; Personal Development and Career; Fashion Industry; Retail Industry; Technology Industry; Asia; China; Hong Kong
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    Hill, Linda A., Allison J. Wigen, and Ruth Page. "Cristina Ventura: The Career of a Catalyst." Harvard Business School Multimedia/Video Case 425-708, August 2024.
    • July 2013
    • Case

    Slicing Pie with a Razor: Ockham Technologies' Founding Agreement

    By: Noam Wasserman and Yael Braid
    Ockham Technologies' three founders are about to craft their founding agreement and split the equity among themselves. Uncertainty lingers over each member's future contributions, though—how is the team to devise a durable and effective split? Jim Triandiflou and Ken... View Details
    Keywords: Information Technology; Job Cuts and Outsourcing; Conflict Management; Governing and Advisory Boards; Employees; Management Teams; Product Development; Technology Industry
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    Wasserman, Noam, and Yael Braid. "Slicing Pie with a Razor: Ockham Technologies' Founding Agreement." Harvard Business School Case 814-017, July 2013.
    • January 2008 (Revised February 2011)
    • Case

    Club Atlético Boca Juniors

    By: Anita Elberse, Alberto Ballve and Gustavo Herrero
    Club Atlético Boca Juniors is the most popular soccer club in Argentina and one of the most decorated clubs in the world. Throughout its storied history, the club has recruited and developed dozens of star players. In his eleven years at Boca Juniors, president... View Details
    Keywords: Business Model; Talent and Talent Management; Globalized Markets and Industries; Brands and Branding; Marketing Strategy; Sports; Sports Industry; Argentina
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    Elberse, Anita, Alberto Ballve, and Gustavo Herrero. "Club Atlético Boca Juniors." Harvard Business School Case 508-056, January 2008. (Revised February 2011.)

      Platform Envelopment

      Due to network effects and switching costs in platform markets, entrants generally must offer revolutionary functionality. Platform envelopment offers a second entry path: one that does not rely upon Schumpeterian innovation. Examples of successful envelopment... View Details

      • 26 Sep 2023
      • Research & Ideas

      Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

      to succeed in its DEI initiatives, Jackson says. But the company still ran into challenges, particularly in increasing diversity among senior-level engineers in its technology department. To do this expeditiously, ShopCo considered 13 different View Details
      Keywords: by Kristen Senz
      • 05 Feb 2024
      • What Do You Think?

      How Do You Hire for Attitude?

      spend 2 percent of their time recruiting and 75 percent managing their recruiting mistakes.” Our research confirms that these are companies that hire for skills and try to do the nearly impossible: train for... View Details
      Keywords: by James Heskett

        Louis E. Caldera

        Louis Caldera is a Senior Lecturer of Business Administration at Harvard Business School. He teaches Leadership and Corporate Accountability, a required first-year course in the MBA program. He has previously taught law school courses on corporate... View Details

        • March 2010 (Revised February 2014)
        • Case

        Community Health Workers in Zambia: Incentive Design and Management

        By: Nava Ashraf and Natalie Kindred
        This case examines the various considerations relevant to selecting and compensating workers in a context where their work involves a pro-social component. This is relevant to not only health care in Zambia, but to NGO and public sector workers who are both motivated... View Details
        Keywords: Developing Countries and Economies; Training; Health Care and Treatment; Compensation and Benefits; Recruitment; Selection and Staffing; Mission and Purpose; Non-Governmental Organizations; Motivation and Incentives; Health Industry; Zambia
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        Ashraf, Nava, and Natalie Kindred. "Community Health Workers in Zambia: Incentive Design and Management." Harvard Business School Case 910-030, March 2010. (Revised February 2014.) (Request a courtesy copy.)
        • 27 Nov 2012
        • Working Paper Summaries

        No Margin, No Mission? A Field Experiment on Incentives for Pro-Social Tasks

        Keywords: by Nava Ashraf, Oriana Bandiera & Kelsey Jack
        • 12 Oct 2022
        • Video

        Lumumba Seegars: Inequality & Agency in ERGs

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