emotions - Publications - Faculty & Research

25 Nov 2019
Research & Ideas

When Your Passion Works Against You

When Steve Jobs returned to Apple in 1997 after a 12-year absence, the company he co-founded was dispirited, rudderless, and near bankruptcy. In a staff meeting, Jobs shared his plan for revitalizing the struggling brand, touching on one necessary ingredient: passion.... View Details

Keywords: by Dina Gerdeman

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

reducing the salesforce. Instead of cutting staff, however, Watanabe took the opposite approach, reassuring employees the company would do everything it could to retain jobs, deliver health and emotional support to victims, and contribute... View Details

Keywords: by Dina Gerdeman

May 2011
Article

The Power of Small Wins

By: Teresa M. Amabile and Steven J. Kramer

What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details

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16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

assemble the appropriate pieces that may go into tackling customers' challenges. A level 4 firm is more attached to producing solutions to customers' problems than it is to the products and services it offers. This intellectual, structural, and View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

21 Mar 2019
HBS Case

The Ferrari Way

drive anymore, if it doesn’t look great, or if it doesn’t give you great performance,” Thomke says. “If the emotional experience goes away, none of those other things matter.” [About the Author] Michael Blanding is a writer based in the... View Details

Keywords: by Michael Blanding; Auto

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Pre-Class Arrival - Christensen Center for Teaching & Learning

Assessment & Feedback Sample Class A case discussion class is not merely an intellectual exercise, but also an emotional and interpersonal experience that requires trust and collaboration. To develop and reinforce an effective case... View Details

13 May 2013
Research & Ideas

How to Spot a Liar

in order to suss out cues for deception. They looked for both strategic and nonstrategic language cues. "A strategic cue is a conscious strategy to reduce the likelihood of the deception being detected," Van Swol explains, "whereas a nonstrategic cue is... View Details

Keywords: by Carmen Nobel

Article

Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety

By: Alison Wood Brooks, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton and Maurice Schweitzer

From public speaking to first dates, people frequently experience performance anxiety. And when experienced immediately before or during performance, anxiety harms performance. Across a series of experiments, we explore the efficacy of a common strategy that people... View Details

Keywords: Behavior; Performance; Emotions

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22 Nov 2023
News

So You Want to Join a Startup

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: At age 29, Gus Bessalel (MBA 1988) decided to leave consulting for a decidedly less glamorous life as an entrepreneur, working out of a storage room in the bowels of an underground hotel... View Details

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

the national project that we threw in a higher-order backstop. Trust is also the input that makes the leadership equation work. If leadership is about empowering others, in your presence and your absence, then trust is the emotional... View Details

Keywords: by Kristen Senz

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

leader. This led us to delve more deeply into the different types of leader behaviors that appeared, and to look at how those specific behaviors influenced people's perceptions of leader support and, ultimately, their creativity. Q: You make the point that you see... View Details

Keywords: by Martha Lagace

13 Nov 2020
Blog Post

Take a Seat in the Case Method Classroom

lively debates, and how this teaching style leads to emotional intelligence and lifelong application. The case method presents big challenges confronting organizations – including the constraints and incomplete information found in all... View Details

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

into consideration the intense emotions of parents and children. So Dietz and his team embarked on a patient-centered redesign by attempting to view the diagnostic procedure through the eyes of a child. The result: Adventure Series... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

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Winners & Runners-Up | New Venture Competition

across the continuum of care. DreamworldVR Jean Jung, HSPH Mayank Aranke, HSPH Osaze Udeagbala Jay Lee Social Enterprise Track Runner-Up DreamworldVR is combating loneliness and helping to develop emotional and social intelligence for... View Details

26 Nov 2019
News

The Ritual Effect

savoring a meal to coping with grief, his research shows that rituals produce a truly astonishing array of psychological and emotional responses that are specific to—and often specifically helpful for—whatever challenge we face. When... View Details

Keywords: rituals

02 May 2019
Sharpening Your Skills

How To Ask Better Questions

Asking the right questions is the key to unlocking talent, opportunity, money, even second dates. Research shows asking follow-up questions improves your life and increases emotional intelligence. A Good Place to Start Asking Questions... View Details

Keywords: by Kristen Senz

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Social Enterprise - Faculty & Research

students, IQanat conducted an “Olympiad,” a set of tests that assessed 50,000 students annually on academic abilities, emotional intelligence, and specific skillsets. IQanat also offered students who did not receive scholarships access to... View Details

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Negotiation Course Online | HBS Online

Overcoming Barriers to Value Creation Case Study: Unshrinkit Featured Exercises Negotiation simulation (Rijas and Vericampos: Negotiating a Long Term Service Contract) Peer feedback 8-10 hrs Module 3 Managing the Negotiation Process: Bargaining Tactics, Style, and... View Details

01 Dec 2023
News

Engaging Students More Deeply

“People’s stories come across in a much more vibrant and emotional way.” Educating Leaders for Today and Tomorrow A Continuum of Innovation A More Accommodating Approach View Details

Keywords: April White

01 Sep 2021
Op-Ed

How Women Can Learn from Even Biased Feedback

ask herself one question: “What can I learn that will make me better?” By staying focused on this question, she found she was able to avoid feeling strong emotions and reflect more thoughtfully on the feedback she received. I’m finding in... View Details

Keywords: by Francesca Gino

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