email - Publications - Faculty & Research

27 Jun 2016
Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

fielded inquiries from companies all over the world eager to improve their management practices. “It’s validating when you get calls and emails from people in many different countries who want to survey their firms,” she says. Sadun hopes... View Details

Keywords: by Michael Blanding

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

who could have been instrumental in helping the company reach its long-term AI goals. You Might Also Like: Why Technology Alone Can't Solve AI's Bias Problem When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Why Digital Is a State of Mind,... View Details

Keywords: by Scott Van Voorhis; Technology

07 Jun 2023
Blog Post

My One Case: MBA Class of 2023 Looks Back

immediate plans post-HBS. There are many reasons I’ll remember it: how the protagonist bootstrapped this operation with nothing but a spreadsheet and an anonymous email address, or how it demonstrates the critical role that MBA-type... View Details

Portrait Project

Alan Xie

I revised my first resume at age nine. Red ballpoint pen in hand, I was my parents’ editor of last resort — delighted to mark up misplaced modifiers, oblivious to the quiet tragedy of fifteen years’ English practice rendered inadequate. Every View Details

04 Jun 2024
Research & Ideas

Navigating Consumer Data Privacy in an AI World

Opportunity: Customers’ Routines When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Humans Outshine AI in Adapting to Change Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by Rachel Layne; Technology; Information Technology

19 Dec 2023
Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

billion acquisition of Starwood Hotels & Resorts? Senior Lecturer Jill Avery answers that question and discusses how Marriott overcame the challenge of managing its robust 30-brand portfolio. Feedback or ideas to share? Email the... View Details

Keywords: by Danielle Kost

Article

Effect of Different Financial Incentive Structures on Promoting Physical Activity Among Adults: A Randomized Clinical Trial

By: Chethan Bachireddy, Andrew Joung, Leslie K. John, Francesca Gino, Bradford Tuckfield, Luca Foschini and Katherine L. Milkman

Importance: Few adults engage in recommended levels of physical activity. Financial incentives can promote physical activity, but little is known about how their structure influences their effectiveness; for example, whether incentives are more effective if they are... View Details

Keywords: Physical Activity; Financial Incentives; Motivation and Incentives; Money

Citation

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2020
Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details

Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry

Citation

SSRN

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

Competitive Advantage Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/FangXiaNuo View Details

Keywords: by Pamela Reynolds

07 Nov 2023
News

Love and Money

done. In the business world it's like saying, I really want a job, but I refuse to have an email address. So if you want to contact me, you're going to have to find me. It's the same thing. It's just the reality. So if you can afford it,... View Details

Web

Loan Reduction - Entrepreneurship

considered for the program, please: Determine/confirm loan eligibility: Before completing the application, email the Financial Aid office at loanassistance@hbs.edu to confirm your financial eligibility and provide permission to share your... View Details

25 Jul 2023
Research & Ideas

Could a Business Model Help Big Pharma Save Lives and Profit?

Might Also Like: The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation Curbing an Unlikely Culprit of Rising Drug Prices: Pharmaceutical Donations Buy-In from Black Patients Suffers When Drug Trials Don’t Include Them Feedback or ideas... View Details

Keywords: by Esther Schrader; Pharmaceutical; Health

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

daycare for a child, or maybe they have another job because you only employ them part-time to avoid paying for healthcare benefits." You Might Also Like: Employee Feedback: The Key to Retention During the Great Resignation Your Best Employees Are Burning Out: A... View Details

Keywords: by Ben Rand; Retail

Web

HBR Classics - Alumni

visit our help page .) For free online access to the most recent issues of the Harvard Business Review, register with your HBS email address by following the procedures outlined here . For information on subscription discounts for HBS... View Details

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FAQ - Alumni

your company's human resources office to find out if your employer matches charitable gifts and to learn about associated policies and procedures. If you have questions, call Harvard Alumni and Development Services at 617.495.1750 or View Details

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

22 Jun 2022
Book

Four Elements for Finding the Right Career Path

Reinvent Your Career How Bonuses Get Employees to Choose Work Over Family How Women Can Learn from Even Biased Feedback Related reading from the Working Knowledge Archives Four Keys of Enduring Success: How High Achievers Win Feedback or ideas to share? View Details

Keywords: by Dina Gerdeman

Web

Faculty & Research - Leadership

Case Netflix: Takedown Troubles By: Clayton S. Rose , Tom Quinn and Maxim Pike Harrell In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer.... View Details

Web

Leadership - Faculty & Research

Tarun, and Kanika Jain. "Jaipur Literature Festival 2024." Harvard Business School Case 725-420, January 2025. Netflix: Takedown Troubles By: Clayton S. Rose , Tom Quinn and Maxim Pike Harrell January 2025 | Case | Faculty Research In October 2021, Netflix Co-CEO Ted... View Details

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

everyone.” Related reading from the Working Knowledge Archives Why Unqualified Candidates Get Hired Anyway Feedback or ideas to share? Email the Working Knowledge team at workingknowledge@hbs.edu. [iStockphoto/Mauricio Graiki] View Details

Keywords: by Jay Fitzgerald

Publications