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Show Results For
- All HBS Web
(959)
- News (213)
- Research (600)
- Events (2)
- Multimedia (1)
- Faculty Publications (171)
- 16 Jul 2018
- Blog Post
3 Key Take-a-Ways From My Summer at Zalando
approach that the taskforce took to deal with the challenge, as diversity discussions can easily become very subjective and opinion-based. 2. Customer Care (CuCa) Experience Training One of Zalando’s core values is “customer obsession”.... View Details
Keywords: Consumer Products / Retail
- Web
About Us | Information Technology
The Multimedia Development team is deeply thoughtful about the student journey, and the cases are beautiful. Students, executives, and my colleagues from other schools are always impressed. The cases engage students in a different way.... View Details
- 01 Dec 2014
- News
Rethinking the Fashion Beat
community and a global one—how it interacts and how it can be brought together,” he says. “We don’t just report the news, we engage with it.” Return to Fashion's Retail Revolution main page « To learn more about these seven HBS Alumni... View Details
- 24 Jul 2014
- Blog Post
Create a Content Marketing Strategy for your Talent Acquisitions Team
marketing strategy that will attract and engage talent that is right for your firm. Segment your target audience.Get to know your target candidates. Who are they and what do they look for in an organization? Is culture a priority for them... View Details
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
Alumni Books The Boat House Café: Book One of First Light by Linda Cardillo (MBA 1978) (Bellastoria Press LLP) A novel set on Martha’s Vineyard. Buffoonery on Woodhouse Avenue by Bob Garland (PMD 20, 1970) (Gabbrolandbooks) The fourth in a series of humorous novels.... View Details
- 24 Apr 2014
- News
A wild ride from adventure travel to social media marketing
business world took social networking seriously, she cofounded Wildfire—all while pursuing her MBA at HBS. The company grew from six to 400 employees in two-and-a-half years. Ransom’s idea quickly changed how companies use social media to View Details
- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
online. An Alignable survey found that 25 percent of respondents were turning to social media to reach customers while 18 percent were engaging them through email. [div class=infogram-embed... View Details
- Web
Teach with Special Collections | Baker Library
materials in the HBS classroom to illuminate an HBS case Hands-on Special Collections experience - Class sessions in Special Collections & Archives or in the classroom with faculty- or archivist-selected collection material Class presentation - View Details
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Decoding the DNA of the Toyota Production System
The Toyota Production System is a paradox. On the one hand, every activity, connection, and production flow in a Toyota factory is rigidly scripted. Yet at the same time, Toyota's operations are enormously flexible and responsive to View Details
- Web
Leadership with purpose: Redefining success and impact with Satpal Singh (SELP—India 4, 2019) - Recruiting
appreciation for my own strengths and a renewed sense of purpose. Engaging with the individuals featured in case studies further enriched the experience. Hearing firsthand how they navigated complex transformations brought the lessons to... View Details
- 01 Oct 2013
- News
Banking on Africa's Future
to the previously 'unbanked' at the bottom of the pyramid. Equity Bank has increased financial inclusion while generating good returns for our investors. In five years, Equity's customer base—its depositors— has increased from about 2... View Details
- 26 Jan 2016
- First Look
January 26, 2016
from World War II Internment Firm Trade By: Cohen, Lauren, Umit Gurun, and Christopher J. Malloy Abstract—We demonstrate that simply by using the ethnic makeup surrounding a firm’s location, we can predict, on average, which trade links are valuable for firms. Using... View Details
Keywords: Sean Silverthorne
- 01 Sep 2020
- News
Giving Amazon the Boot
since people preferred Amazon’s free two-day shipping. Occasionally, scammers would return cheaper, used boots in Ranch Road boxes for a full refund, and Ford was anxious that an unwitting customer would wind up with the wrong product and... View Details
- 04 Oct 2019
- News
Changing of the Guard at Tesco
of amazing retailers with the organization. It’s much broader, about strategy, if you understand the brand, the customer and do you have the interpersonal skills to engage with 450,000 people?” READ MORE View Details
- 07 May 2013
- First Look
First Look: May 7
equity groups. Instead, they appear to expand their private equity engagement to take advantage of the credit market booms while capturing private benefits from cross-selling of other banking services. Publisher's link:... View Details
Keywords: Carmen Nobel
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
custom voice system, which means there’s a whole range of small- and mid-sized businesses that are underserved,” Sambvani says. With Slang.ai, he’s offering mid-market companies access to these more sophisticated tools that can... View Details
- 05 Sep 2006
- First Look
First Look: September 5, 2006
Working PapersNone this week Cases & Course MaterialsCreating Meaning for the Customer: The Case of GMACI Harvard Business School Case 106-073 Excellence in exploiting customer information and leveraging its affiliation to the GM... View Details
Keywords: Sean Silverthorne
- 17 Aug 2015
- News
The Play Alchemist
NGOs, on the ground. In addition, the company is releasing a new app, called Plus, that will increase customer engagement by tracking everything from production to distribution of the product they’ve... View Details
Keywords: Constantine von Hoffman
- 25 Feb 2015
- Lessons from the Classroom
Scholars and Students Unpack the Digital Business Revolution
essays (with the option to include graphics, data, and video) to describe a company that is exceling at digital transformation. Participants are encouraged to comment on other posts and engage with the wider community, resulting in a... View Details