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Show Results For
- All HBS Web
(955)
- News (213)
- Research (597)
- Events (2)
- Multimedia (1)
- Faculty Publications (168)
- 13 Mar 2018
- First Look
March 13, 2018
people’s lives. In OECD countries, for example, people spend around a third of their waking hours engaged in paid work. We not only spend considerable amounts of our time at work, employment and workplace quality also rank among the most... View Details
Keywords: Sean Silverthorne
- 16 Jul 2018
- Blog Post
3 Key Take-a-Ways From My Summer at Zalando
approach that the taskforce took to deal with the challenge, as diversity discussions can easily become very subjective and opinion-based. 2. Customer Care (CuCa) Experience Training One of Zalando’s core values is “customer obsession”.... View Details
Keywords: Consumer Products / Retail
- Web
About Us | Information Technology
The Multimedia Development team is deeply thoughtful about the student journey, and the cases are beautiful. Students, executives, and my colleagues from other schools are always impressed. The cases engage students in a different way.... View Details
- 01 Dec 2014
- News
Rethinking the Fashion Beat
community and a global one—how it interacts and how it can be brought together,” he says. “We don’t just report the news, we engage with it.” Return to Fashion's Retail Revolution main page « To learn more about these seven HBS Alumni... View Details
- 15 Oct 2012
- Research & Ideas
Why Business IT Innovation is so Difficult
chains, and speeding communications. The result: "People can spend more time thinking up new products and servicing customers, and less time checking boxes." To get there, most firms must be willing to engage in radical change and... View Details
Keywords: by Maggie Starvish
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
expectations. Matt Lynch observes that seconds can drag by on some tasks, namely those associated with high tech applications, while "an hour can pass by barely noticed" on other tasks. In order to cope, we multi-task or engage... View Details
Keywords: by James Heskett
- Profile
Shana Hoffman
i-lab) and its connections to the Cambridge health-care hub, it was deeply engaged in entrepreneurship. The Boston community is ideal – when you add HBS’ business perspective you get the best of all worlds.” A launch pad of contacts,... View Details
- 04 Feb 2025
- Blog Post
Leadership with Purpose: Redefining Success & Impact with Satpal Singh (SELP—India 4, 2019)
Our group sessions were not just about discussing case studies; they were about understanding our individual journeys, challenges, and aspirations. These moments gave me a greater appreciation for my own strengths and a renewed sense of purpose. View Details
- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
online. An Alignable survey found that 25 percent of respondents were turning to social media to reach customers while 18 percent were engaging them through email. [div class=infogram-embed... View Details
- 24 Apr 2014
- News
A wild ride from adventure travel to social media marketing
business world took social networking seriously, she cofounded Wildfire—all while pursuing her MBA at HBS. The company grew from six to 400 employees in two-and-a-half years. Ransom’s idea quickly changed how companies use social media to View Details
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead... View Details
Keywords: Sean Silverthorne
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
that can't tell you exactly how much our customers have on deposit. We have 35-year-old systems for maintaining records on tape files. Our collection process and compliance examinations are months or years behind, largely due to... View Details
Keywords: Garry Emmons
- 26 Jan 2016
- First Look
January 26, 2016
from World War II Internment Firm Trade By: Cohen, Lauren, Umit Gurun, and Christopher J. Malloy Abstract—We demonstrate that simply by using the ethnic makeup surrounding a firm’s location, we can predict, on average, which trade links are valuable for firms. Using... View Details
Keywords: Sean Silverthorne
- 01 Oct 1997
- News
Terence P. Stewart
For more than twenty years, Terry Stewart's work has placed him at the middle of some of the world's most contentious border disputes - the trade and legal battles that erupt when countries engage in practices such as dumping or... View Details
Keywords: Garry Emmons
- 01 Jun 2018
- News
Ask the Expert: Star Search
engaging with this prospect cohort the same way that we think about engaging with our customers. There is also some interesting work happening in process improvement for recruitment. That includes... View Details
Keywords: Dan Morrell
- Web
Departments | Employment
and custom programs to over 13,000 participants annually, from over 130 countries. Open enrollment programs range from a few days to over a period of months, while custom View Details
- 17 Aug 2010
- First Look
First Look: August 17
display promotions away from smaller revenue brands toward larger ones following periods of poor financial performance. This indicates the behavior is determined by parties above brand managers in the firm. These findings are consistent with firms View Details
Keywords: Martha Lagace
- 24 Aug 2021
- News
Having a Moment
Aisha Chottani (MBA 2015) Aisha Chottani (MBA 2015) As an engagement manager at McKinsey, Aisha Chottani (MBA 2015) often found herself in need of an afternoon energy boost. But caffeinated, sugary drinks left her feeling even more... View Details
- 23 Jul 2013
- First Look
First Look: July 23
Relationships Using CRM By: Avery, Jill, and Susan Fournier Abstract—With incidences in the 20%-25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their View Details
Keywords: Anna Secino
- 10 Jan 2020
- Blog Post
Know Your Audience - Recruiting HBS Students for Retail
sets align with what a company needs, everyone wins. A Custom Fit As the retail industry evolves, so do recruiting best practices. “More companies are turning away from a standard recruiting presentation and are being more agile and... View Details
Keywords: Consumer Products / Retail