Publications

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01 Jun 2018
News

Research Brief: Lessons from Last Place

Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth,... View Details

Keywords: Jennifer Myers

January 2016
Supplement

Toby Johnson: Leading After School

By: Boris Groysberg and Ryan Raffaelli

Video Supplement for Boris Groysberg's "Toby Johnson" suite of teaching products. View Details

09 Feb 2016
First Look

February 9, 2016

entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related... View Details

Keywords: Sean Silverthorne

November 2022
Teaching Note

Backstage at Boston Ballet

By: Ryan Raffaelli and Akshaya Varghese

Teaching Note for HBS Case No. 420-005. View Details

2016
Chapter

Secondary Markets, Demand Revival, and Firm Performance: Exploratory Analyses in the Vintage Timepiece Auctions Market

By: Kim Claes and Ryan Raffaelli

03 Nov 2015
First Look

November 3, 2015

these models, the demand curve alone can be used to make welfare statements, a fact relied on by much empirical work. There is ample evidence, though, that people misuse care for a different reason: mistakes or "behavioral... View Details

Keywords: Sean Silverthorne

12 Apr 2016
First Look

April 12, 2016

April 2016 Harvard Business Review Can You Cut 'Turn Times' Without Adding Staff? By: Bernstein, Ethan, and Ryan W. Buell Abstract—The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at... View Details

Keywords: Sean Silverthorne

11 Sep 2018
First Look

New Research and Ideas, September 11, 2018

process helps improve the dealer's profit by at least $269. These estimates suggest a potentially high return to taking the "information-based" approach to pricing idiosyncratic products. Publisher's link:... View Details

Keywords: Dina Gerdeman

24 May 2021
Blog Post

Graduating During a Pandemic

am from Section H, and I served as the HBS Chief Community Officer for the Class of 2021. I was responsible for using the Student Association’s resources to nurture student life for the nearly 2,000 MBA and PhD students who call HBS home. And my name is View Details

23 May 2022
News

HBS Professors Win Wyss Awards for Excellence in Mentoring Doctoral Students

2015
Chapter

Institutional Innovation: Novel, Useful, and Legitimate

By: Ryan Raffaelli and Mary Ann Glynn

This chapter advances the theoretical construct of institutional innovation, which we define as novel, useful and legitimate change that disrupts, to varying degrees, the cognitive, normative, or regulative mainstays of an organizational field. Institutional... View Details

June 2025
Article

Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation

By: Ryan Raffaelli, Tiona Zuzul, Ranjay Gulati and Jan Rivkin

[Research Summary]: Framing is critical for leaders who must build support for strategic renewal. While research has concentrated on renewal that replaces one set of capabilities with another, we explore a distinctive challenge: how leaders persuade stakeholders to... View Details

Keywords: Framing; Stakeholder Management; Capabilities; Transformation; Leading Change; Crisis Management; Resource Allocation; Government and Politics; Business and Stakeholder Relations; Public Administration Industry

November 2021 (Revised March 2022)
Case

Kwame Spearman at Tattered Cover: Reinventing Brick-and-Mortar Retail

By: Ryan Raffaelli and Kerry Herman

The case spotlights Kwame Spearman’s career-shifting decision to leave a NYC-based consulting job to return to his hometown of Denver, Colorado, and take over an iconic independent bookstore, The Tattered Cover. The case lays out ways Spearman envisions a new approach... View Details

Keywords: Retail; Leadership; Leading Change; Competitive Strategy; Personal Development and Career; Publishing Industry; Retail Industry; United States

Educators

March 2021 (Revised August 2021)
Supplement

Wendell Weeks at Corning Inc. (B): Valor Glass and the COVID-19 Pandemic

By: Ryan Raffaelli and Aldo Sesia

The (B) case offers a detailed account of Wendell Weeks’s innovation strategy at Corning, and how his approach played a critical role in the COVID-19 pandemic. It illustrates the company’s philosophy of making long-term investments in promising new technologies and... View Details

Keywords: Innovation and Invention; Innovation Strategy; Technological Innovation; Disruptive Innovation; Information Technology; Leadership; Health Pandemics; Technology Industry; United States; New York (city, NY)

December 2016 (Revised December 2018)
Supplement

Faber-Castell (B)

By: Ryan Raffaelli and Christine Snively

Supplements the (A) case. View Details

May 2006 (Revised February 2009)
Teaching Note

Publicis Groupe: Leading Creative Acquisitions (TN)

By: Rosabeth M. Kanter and Ryan Raffaelli

November 2005 (Revised February 2009)
Case

Publicis Groupe: Leading Creative Acquisitions

By: Rosabeth M. Kanter and Ryan Raffaelli

The CEO of a French-based advertising agency network led a series of high-profile acquisitions that created the world's 4th largest global communications company, after a failed strategic alliance taught him lessons about leadership and business relationships. View Details

Keywords: Mergers and Acquisitions; Leadership; Management Succession; Partners and Partnerships; Cooperation; Integration; France

Educators

December 2018 (Revised February 2025)
Teaching Note

Faber-Castell (A) and (B)

By: Ryan Raffaelli and Akshaya Varghese

Teaching Note for HBS Nos. 417-010 and 417-030. View Details