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  • 07 Jul 2010
  • First Look

First Look: July 7

compensation limitations. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/310057-PDF-ENG Southwest Airlines: In a Different World James L. Heskett and W. Earl... View Details
Keywords: Martha Lagace
  • 01 Dec 1996
  • News

Faculty Symposium Honors McArthur

Ethics, Economics, and Organizations Professors Thomas R. Piper and Lynn Sharp Paine Service Management Professor James L. Heskett and Associate Professor Gary W. Loveman... View Details
Keywords: Daniel Penrice
  • February 2018
  • Teaching Note

Montes Calcados: A Step Ahead (Brief Case)

By: James L. Heskett and James T. Kindley
Teaching Note for HBS No. 918-513. View Details
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  • February 2018
  • Supplement

Montes Calcados: A Step Ahead, Spreadsheet for Instructors (Brief Case)

By: James L. Heskett and James T. Kindley
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  • 24 Jun 2014
  • First Look

First Look: June 24

http://ukcatalogue.oup.com/product/9780198704072.do August 2013 Journal of Service Management Notes from the Search for Deep Indicators in Services By: Heskett, James L. Abstract—Much of the research in the... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2011
  • First Look

First Look: July 12

  PublicationsBlending Quantitative and Qualitative Methods in Organizational Research Authors:Amy C. Edmondson and Tiona Zuzul Publication:In Encyclopedia of Strategic Management, edited by D. Teece and M. Augier. London: Palgrave,... View Details
Keywords: Carmen Nobel
  • 01 Apr 1998
  • News

Student Conferences Inspire Campus Dialogue

Associate Professor Joshua Lerner spoke about opportunities and challenges in the venture capital and community development fields; Professor James L. Heskett discussed... View Details
  • 01 Apr 1997
  • News

HBS Conferences Explore Range of Issues

participants attended a variety of talks, panel discussions, and seminars, including sessions led by Professor James L. Heskett and Associate... View Details
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

(Study 1). Product priming also increases the speed with which product-relevant individuals come to mind (Study 2). In Study 3, consumers felt subjectively closer to networks primed by specific products, and this felt closeness predicted... View Details
Keywords: Sean Silverthorne
  • April 2011
  • Supplement

Porcini's Pronto: 'Great Italian cuisine without the wait!', Spreadsheet Supplement (Brief Case)

By: James L. Heskett and Richard Luecke
Keywords: Franchising; Syndication; Quantitative Analysis; Performance Measurement; Human Resource Management; Incentives; Motivation; Motivation and Incentives; Analysis; Consumer Behavior; Franchise Ownership; Human Resources; Performance Evaluation
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  • August 2015
  • Teaching Note

KidZania: Shaping a Strategic Service Vision for the Future

By: James L. Heskett and Javier Reynoso
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  • April 2011
  • Teaching Note

Porcini's Pronto: "Great Italian cuisine without the wait!" (Brief Case)

By: James L. Heskett and Richard Luecke
Teaching Note to 4277. View Details
Keywords: Franchising; Syndication; Quantitative Analysis; Performance Measurement; Human Resource Management; Incentives; Motivation; Management; Motivation and Incentives; Consumer Behavior; Mathematical Methods; Franchise Ownership; Human Resources; Performance Evaluation
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  • March 2011
  • Teaching Note

Calveta Dining Services, Inc.: A Recipe for Growth? (Brief Case)

By: James L. Heskett and Patricia Girardi
Teaching Note for #4261. View Details
Keywords: Corporate Vision; Employee Empowerment; Service Management; Family Businesses; Growth Strategy; Mission and Purpose; Family Business; Employee Relationship Management; Communication; Organizational Structure; Operations; Growth and Development Strategy
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  • 17 Jul 2012
  • First Look

First Look: July 17

identified and classified in terms of specifying, allocating, and utilizing capacity. The first two categories reflect challenges faced by infrastructure providers; the last category, challenges faced by... View Details
Keywords: Sean Silverthorne
  • August 1993
  • Case

USAA: Business Process Review for the Great Lakes Region

By: James L. Heskett and Roger H. Hallowell
USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims. View Details
Keywords: Business Processes; Insurance Industry; United States
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  • October 1992 (Revised December 1993)
  • Case

ServiceMaster Co.: The Quality Services Network

By: James L. Heskett and Roger H. Hallowell
Keywords: Service Industry
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  • January 1992
  • Supplement

Texaco, Inc., Supplement

By: James L. Heskett and Roger H. Hallowell
Keywords: Energy Generation; Energy Industry
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  • June 1974 (Revised April 1983)
  • Background Note

Note on Marketing Arithmetic and Related Marketing Terms

By: James L. Heskett and Theodore Levitt
A basic note to be used at the beginning of the introductory marketing course to familiarize students with the arithmetic techniques, concepts, and terms that are typically employed in the analysis of a first year marketing case. View Details
Keywords: Marketing
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  • July 2000 (Revised October 2000)
  • Case

Cisco Systems: Are You Ready? (A)

By: James L. Heskett and John P. Morgridge
An Internet service provider, INS, in which Cisco Systems has a minority ownership stake, receives an offer of $3.1 billion from Cisco's rival Lucent. Cisco's management has to decide whether to act on a request from INS management that Cisco make a counteroffer. The... View Details
Keywords: Corporate Strategy; Management Analysis, Tools, and Techniques; Ownership Stake; Strategic Planning; Innovation and Management; Technology; Information Technology Industry; Web Services Industry
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  • May 1990
  • Teaching Note

Girl Scouts of the U.S.A. (A), (B), and (C), Teaching Note

By: James L. Heskett and Leonard A. Schlesinger
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