by James Heskett - Publications - Faculty & Research

15 Aug 2005
HBS Case

Classic Cases Live On at HBS

case has been interesting, Berg notes. Once, during an MBA class attended by Lincoln's president, a student declared that he had high regard for Lincoln but he preferred three-piece suits and executive dining halls to eating in a company... View Details

Keywords: by Garry Emmons

05 Nov 2015
News

An inside view from Powell, complete with regrets

20 Oct 2014
News

The quiet art of being a good listener

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

and their health.” · In a memo to employees, Morgan Stanley’s CEO, James Gorman, wrote, “While long term we can’t be sure how this will play out, we want to commit to you that there will not be a reduction in force at Morgan Stanley in... View Details

Keywords: by Boris Groysberg and Sarah Abbott

15 Feb 2007
Research & Ideas

Helping Low-Income Families Save More

Podcast with: Peter TufanoInterviewer: James AisnerRunning Time: 18 min., 55 sec. View Details

Keywords: by Jim Aisner; Banking; Financial Services

02 May 2007
Research & Ideas

The Authentic Leader

Podcast with: Bill George Interviewer: James Aisner Running Time: 11 min., 37 sec. View Details

Keywords: by Jim Aisner

31 Dec 2012
Research & Ideas

Most Popular Stories of 2012

of business research in the forthcoming book How Will You Measure Your Life? Coauthored with James Allworth and Karen Dillon, the book explains how well-tested academic theories can help us find meaning and happiness not just at work, but... View Details

Keywords: by Staff

05 May 2003
Research & Ideas

SEC Commissioner Sees “Healing and Reform”

optimism were New Jersey Senator and former Goldman Sachs co-head Jon S. Corzine, and Ernst & Young chairman James S. Turley. In assessing the current business climate at the Restoring Confidence in American Business conference at... View Details

Keywords: by Catherine Walsh

05 Oct 2016
Research & Ideas

Why Don't More People Get Flu Shots at Work?

the start of the influenza season in the United States. “It’s quite strong evidence that just the natural course of your day bringing you by the flu shot clinic increases your likelihood of getting a flu shot” Getting employees to go to... View Details

Keywords: by Roberta Holland; Health

16 Mar 2018
Working Paper Summaries

Amount and Diversity of Digital Emotional Expression Predicts Happiness

Keywords: by Laura Vuillier, Alison Wood Brooks, June Gruber, Rui Sun, Michael I. Norton, Matthew James Samson, Emiliana Simon-Thomas, Paul Piff, Sarah Fan, Jordi Quoidbach, Charles Gorintin, Pete Fleming, Arturo Bejar, and Dacher Keltner

18 Apr 2005
Research & Ideas

Selling Luxury to Everyone

Luxury is the new essential. Consumers know it and retailers are reaping the bounty. At a "Growth Strategies in the Luxury Goods Industry" panel on April 3 at the HBS Retail and Luxury Goods Conference, moderator Nancy F. Koehn summed it up well. Koehn, the... View Details

Keywords: by Julie Jette; Consumer Products

03 Dec 2014
News

The Internet of Things to bring a new economic boom

05 Sep 2000
Research & Ideas

Building Bridges Between Education and Business

How can Latin American business and academia work together to stimulate more case writing in the region? In a set of frank discussions, conference participants—academics and business executives together—broke into small groups organized View Details

Keywords: by Martha Lagace

07 Aug 2018
First Look

New Research and Ideas, August 8, 2018

Free Speech at Google In August 2017, Google fired James Damore, a 28-year-old software engineer who had been employed by the company since 2013. The move came after Damore penned an internal company memo... View Details

Keywords: by Sean Silverthorne

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details

Keywords: by Jim Aisner; Retail

15 Oct 2012
Research & Ideas

Why Business IT Innovation is so Difficult

has it, so why is it interesting?" she says. "I think it's pretty sexy plumbing." “There's a tremendous gap between the most IT-savvy firms and the IT laggards” McElheran believes IT has the potential to completely transform the supply side of business View Details

Keywords: by Maggie Starvish

10 May 2004
Research & Ideas

Rethink the Value of Joint Ventures

more than 3,000 American transnationals suggests that JVs are falling out of favor. Why? Increasing forces of globalization such as increasingly fragmented production processes make the decision not to collaborate pay off. That's one finding from work done View Details

Keywords: by Cynthia Churchwell

09 Jan 2014
Research & Ideas

The Entrepreneurs Who Invented Economic Forecasting

economic future? How have forecasting methods changed over time? What makes one forecaster more popular than another? I chose to research these questions by focusing on the first generation of economic forecasters—those who founded their... View Details